I had been at the Hotel Northampton before and loved it. I thought it would be the perfect place…read moreto celebrate 35 years of marriage with my wife. It turned out I was mistaken. We expected to be in the main building and were disappointed to be placed in the Gothic Garden out building. The first room we were in had a broken air conditioner and the temperature of the room was 78. After speaking to the staff a man in a suit with a walkie talkie came over. He tried but failed to open a window and poked at something on the air conditioner unit. Nothing changed and about 3 hours later, I went to the main building to report it. Amazingly, they had a room upstairs. The air conditioner worked in this room, however it was fighting with the 78 degree temperature and went on for 20 minutes then off for 20 minutes repeating this cycle all night. It would have been ok if it didn't sound like a jet engine at the foot of the bed. And the mattress was so pillowy that you couldn't move once on it. Neither my wife nor I slept and not for a good reason. When I checked out, I mentioned the discomfort and noise and the staff only wanted to know if I wanted my receipt on paper or by email. Highly disappointing and expensive mistake.

The hotel was fine, the restaurant was not. Ive had good meals there in the past but, perhaps…read morebecause they are between managers, dinner was pretty sad. The Tuscan Salad was missing several ingredients mentioned in the menu, included rotten pieces of lettuce, and was overladen with roasted garlic cloves. (After the first 5 or so I opted out of the remaining 10.) The balsamic dressing was way too sweet. I only got it because they were out of the one i wanted - they were out of a lot of dishes. My dining companion noted that his food wasn't very warm, the carrots were inedible, and did I mention it took a long time for our food to come even though there were hardly any other diners ? Finally, we had a lemon cream cake for dessert that was almost painfully sweet.

Pro - location. Northampton is a great little town…read more Also, the front desk staff is extremely friendly and is doing their best to go above and beyond. But, I had to knock off a star because the Wifi in the rooms doesn't work. This is a massive disappointment for what is supposed to be a modern hotel. As is the case with technical things, I assumed it was a me problem. The friendly front desk staff explained that the public WiFi works fine but the guest Wifi is problematic. This means that after driving for 2 hours and arriving hangry and with hours worth of work to do, I have to sit in the lobby to get anything done. It is challenging to focus because there are other groups here talking. I am loyal to the Marriott brand and have the gold lifetime elite to prove it, but I don't think I will stay in this hotel again. After a day of work, I want to be able to settle in my room, order some food, take my bra off, and do the work I need to do to get ready for the next day. So I must say, this is a huge disappointment.

Very clean and well organized, disability friendly hotel. Decent parking and friendly people…read more Breakfast was ok with very good coffee and a number of options hot and cold. They have wine and beer for sale. Neither selection is great but duckhorn reds are a strong option. No IPAs for beer and that's disappointing. Wifi was also disappointing and the TV was very strange, rebooting several times before we could watch anything. Hot water seemed limited when we were there but perhaps they were booked up and we were all using it at once? We enjoyed our stay and will return.

For anybody driving through or visiting. This is a very nice place to stay with very large and well…read moreamended rooms. All the staff I ran into a very polite and efficient. They do have the ability to take dogs for those that travel with pets. They have a breakfast buffet that is extremely nice and always different. For people that love their coffee, they have a nice blend of coffee always hot pot sitting there. It is less than a mile away from downtown Northampton and if you haven't been to the town, it is a very lovely little place. So highly recommended and if your neighborhood don't hesitate.

Great people. Phenomenal location. Attention to detail. Can get noisy in adjacent rooms but the…read moreproximity to town, Friday wine tasting and general accommodation make this a definite P-Town fave.

Wonderful stay, really a visit, to this 2 bedroom B&B. The place is charmingly decorated and…read moremeticulously maintained. In suite bathroom and shower just what we needed after a long walk. We were walking in the area and its location 8 feet from the Rail Trail and within walking distance of Coopers Corner, Florence ( a village of Northampton) was ideal. Our hosts were available but not intrusive. We sat out on provided chairs on the lawn and enjoyed a beautiful day post hike. Breakfast was bountiful, fresh fruit and the bakery goods wonderful. Highly recommend.

Heartbroken because we were refused the option to stay at this lovely-looking B&B. My husband is…read morevisiting Northampton to get to know the area for possible relocation, and we thought a local B&B would be a great way to get to know the people of the area. Sadly the owner would not allow us to book a room because we already had a relationship with a realtor and were not ready to switch to him as our realtor. He was polite in his refusal, but I am still disappointed.

Love, love, love this hotel. Was here for 2 weeks for work. The room was spacious and clean…read more Ample of parking everyday. Gym was maintained, clean, up to date, and never crowded. They even had a good sized indoor pool for grown up and kids to play in. Everyday free breakfast, you can tell the cook take pride on how they cook the food and present it. The best part, the staff. The staff was so accommodating on everything and anything, the worst thing they can say is NO if you ask. They switch my rooms, they threw in a microwave, they made cookies for my every evening , wowzer. Shoutout to the mgr in the suit, super friendly and easy going.

With clear memories of watching this place get built 20 years ago while I was a college student in…read morethe area, it was amusing to finally have a belated chance to experience this hotel on a post-Christmas return visit to the Pioneer Valley. The staff here seemed extra attentive and responsive, most notably re-housing me when the initial assigned room was too close to noisy ventilation areas for my comfort. It appeared that they had a regular routine of walking the premises and staying alert to any challenges. The railroad/long style of the single room was a bit larger than I needed, but okay in general. An included couch was an unexpected bonus and especially enjoyable for my cat who was traveling with me.

We had an acceptable stay here. Very friendly and helpful staff and very clean rooms and common…read moreareas. The place is outdated, parking is a bit tight and the rooms are not quiet at all. Pool was out of service on our visit. Breakfast is very limited but you can make it work. We would probably return if our two favorite options were booked. It's good enough, just not all that great.

Let me say that I would consider Quality Inn should be named Un-Quality Inn. When I first made the…read morereservation, I did not realize that the hotel reservation would be handled by a third party and so was surprised that the hotel was unable to change or adjust my reservation. I was put into a "suite" that I didn't ask for instead of a basic room and paid the hefty price. The two night stay cost close nearly four figures. This place is a Motor Lodge, not a true hotel. Room had flies and was dirty. The sink only put out very cold water. I will say that there were towels and two bars of soap but guess what- - - they were just now out of toothbrushes! Surprise!

The hotels around town are almost all owned by this group. It's a hit or miss on the properties,…read moremost of these properties are old except Marriott. Nothing more then just a place to sleep. The prices seem a little bit expensive for what you get. Here are the hotels they own below: Marriott Howard Johnson Holiday Inn Clarion University Lodge Econo Lodge Autumn Inn