We purchased a condo in Sunland and unfortunately, the Seller's Agent picked North Hills Escrow for us. Our Escrow closed on Dec 11, 2019 and Maggie Machado became our Escrow Officer. After 3 months or so, we noticed that we never received our title policy. We contacted the Escrow company who sent us a copy of our Settlement Statement. After going back and forth and making additional phone calls, they finally understood that we were asking for the title policy. Then emails went back and forth between them and the Title company (we were copied on it.) They finally sent us the policy showing a wrong purchase price. Nobody at the Escrow double checked this document before sending it. I notified them that the insured/sale amount was wrong and they kept re-sending a copy with the wrong amount (they just didn't care.) I then started contacting the Title Company directly and we finally got a corrected copy. Then I wrote to the L. A. County Tax Dept, so they could update record and send us a tax bill, so we don't have to pay a penalty for being late on our taxes. After pulling and filling out several forms from their website and mailing them out, we got a letter from the Assessor's office in Sylmar showing the same wrong purchase price as the Title Company was showing. In the middle of coronavirus pandemic, I spent so much time, calling, leaving messages, finally getting a hold of the appraiser that was assigned to our property and she said, the documentation your Escrow provided and your Deed got recorded based on, all show the wrong purchase amount. She asked me to make a copy of our final Escrow Settlement page, showing the "Financial Consideration" amount which should be the correct purchase amount and mail it to her, so she can then correct our record. I am dropping it in the mail today, March 20, 2020. In the meantime, we were charged $1,285 Escrow fees for their "services" which caused us so much headache and extra, extra work, trying to correct their mistakes. read more