We never begin a review without thanking our friends at Yelp for providing a platform for the Voice…read moreof the Customer. Todays 5-star service provider is Decatur Orthodontist located in Decatur, Georgia Dr Francis and his staff are unmatched. Their professionalism and care for their clients is the type of customer experience you are looking for. They specialize in both children and adult orthodontics. If you are looking for a 5-star service provider with a beautiful clean environment, this is the establishment for you. Dr. Francis is my favorite orthodontist.

Only grievance about this place is privacy. If someone has a past due balance... because people go…read morethrough things, is pull them in an office to discuss the balance instead of in front of everyone waiting. It's embarrassing. Thanks!

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

I believe the orthodontist was more concerned about his looks than his practice. He would never…read moretalk about what he sees, what he's going to do. He'd write his note on your chart and you would go to the assistants for them to make the adjustment. He lies at the consultation to try to make your teeth seem bad just to make the sale. My bottom teeth were perfectly straight before braces. Now they are overlapped. And my top teeth now push out a little. They did not before. Total botch job. I feel like I'll have to go to someone again to fix his poor work.

Worst experience and very unprofessional staff. These people don't care long as you pay every month…read moreand then they still call and say you haven't paid each month. Currently, have wires sticking me and missed my appointment due to a car accident. Called and spoke to office manager she stated in a very carefree attitude that there is nothing available until July. My braces are scheduled to come off in June you would keep a patient in braces for an additional 2 months. Did even try to be compassionate and find a sooner Appointment. Don't go here if you're looking for friendly and kind service. Paid off my braces now I have to find another office to see me to remove the braces and continue treatment. I have referred over 5 patients to the office and the treatment I have received now is unbelievable. Staff is horrible so is the current office manager.

This place is a joke. They quoted me 100% coverage over the phone. Then at the appointment told…read moreme I couldn't get a regular cleaning and needed deep cleanings. Then tried to charge me $25 to get a copy of the x rays they just took and billed my insurance. STEER CLEAR!

My visit at Lithonia Restorative Dental Center was very pleasant and professional also everyone was…read morevery friendly and courteous.

We've been coming here about 2 years now and the staff are beyond phenomenal, they give my son the…read morebest care on the way to start his braces journey, the care consultant lady is beyond wonderful she explains in detail the treatment he is going to receive, the length and what to expect!! I could not recommend this place enough!

I have to say I've been going to them for three years now and the service at each location where…read moreLoganville or Lawrenceville has been impeccable. I felt like family since day one. They're always so kind and smiling and willing to assist and help in anyway. I love it. Keep up the great customer service. Also, I love the way my teeth look now that my braces have been removed. I get so many compliments on my teeth and how pretty they are.

Here it is I scheduled an appointment for my children in July. I was told they didn't have any…read moreappointments available until September here it is the day of my children's appointment and they are told they were taken off the schedule to be seen. This was supposed to be their new patient appointment and honestly first impressions are lasting impressions seriously. I asked why and I was told because the office didn't receive a confirmation. They are telling me they called me and didn't hear back from me. I asked Ms. Breanna could she tell me when they called, why didn't they leave a voicemail, and when was my children's appointments canceled? She couldn't tell me anything. There was NOTHING in the system stating they left a voicemail or when my children's appointment was removed. These people couldn't give me any information and now I'm being told my children will have to wait for their next available appointment which could be months from now! They couldn't even give me new appointments! I'm being told they will have to call me back. This is unprofessional and unacceptable. I asked to speak with a supervisor and was told none were available to speak with me but will call me back. I'm now waiting to hear from a Ms. Angie or a Ms. Taquila to discuss this huge inconvenience and why this happened and how we can avoid this happening again. I like to thank Ms. Breanna who I spoke with on the phone for delivering awesome customer service and explaining to me this issue. Make it right DentFirst!!

I'm am writing to express my disgust in customer service at Dent First Lithonia GA…read more My husband scheduled a new patient appointment for 1/27/21 only to have the appointment canceled on 1/25/21 by the office stating "hygienist is unavailable". No consideration and total disregard. Next available in MAY 2021! Needless to say we canceled our appointment and will take our business elsewhere. Whomever is responsible needs reprimand and training. FYI office manager notified, still no consideration. SMH!

Worst dental office ever. Very unprofessional. The staff is ghetto and they do what they want and…read morecharge you for other services instead of what you need first, so they can keep you coming back. Worst office ever!!! WARNING AVOID AT ALL COST!!!

They switched over to pediatric dentistry most recently. They informed adult patients abruptly late…read moreJanuary 2022 by email. If you had an appointment in February they canceled a couple of days before. If this is the way they treat their adult patients I can imagine how poorly they will treat children. I would not recommend this place at all. They change the name so you won't be able to identify them as family dentistry at Stonecrest to avert anyone knowing about their poor customer service record.

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

Hi! Koch ortho has been my favorite dental experience as an adult. I've been for braces for about…read more16 months and every visit is pleasant! I was able to get braces right before my wedding and they made sure that it looked great on my special day! My teeth don't hurt from the movements and they make sure that you're comfortable each time! I would recommend the office to anyone looking for orthodontic care! Oh, as a 31 year old woman with braces, I love that they offer the clear brackets! That was the best part!

I work in the dental field & we have entrusted our patients to Dr. Karker's care and expertise for…read moremany years. He has a stellar reputation among dental professionals! I wore braces, in my teens, and my teeth were straight. I had a perfectly normal bite but then as I got older (argh) my teeth started hitting each other, in the front. They began to chip & be painful. I knew that the only solution was orthodontics. I starting braces 2 weeks ago, for the 2nd time, at an advanced age. I cannot recommend Orthodontic Associates strongly enough. You will love the team from the minute you walk in the door!

They are HORRIBLE. They changed the price of my contract and asked for more money. I asked to speak…read morewith Jerry Thomas since he was in the office. He refused to speak with me. I have had brace for 4+ years and only was suppose to have them 2 years. He blamed me for my teeth not moving correctly and wanted me to pay more money.

I had braces for 20months.the service was good my problem was when the braces came off i got the…read moreclear retainers paid for braces and retainer out of back.got braces off on dec 31st 2024, braces maybe 1st week in January 2025 by end of march 2025 the bottom retainer just craked and fell apart. i was unable to wear them when i called back i was told i would have to re buy them again no consideration that it was not my fault that the plastic was no good, then i asked ok can i set up to make monthly payment it was still no and the price went up.for me that was not fair and for all the time and money i payed out.i think it could at least last 6 months before they just cracked, very hard breaking teeth already shifted!!