As a working peofessional Ive made it a goal to recieve all of my medical and dental services from black owned businesses.So I am very disheartened to report that I recieved the worst customer service from Dr. Z and her medical staff. I was never put on notice that Dental Dreams was out of Network for ALL INSURANCE COMPANIES prior to receiving treatment. I was told by the billing coordinator that my deep cleaning procedures had received preapproval for my dental insurance and charged my American Express the amount which I was told I was financially responsible for. After many failed attempts to discuss my concerns with Dr.Z, I called my insurance and was told that the deep cleaning was unnecessary and they would then not be paying for this procedure, also I asked for the billing coordinator to call and explain what had occurred. I never received a call back. Approximately 6 week later I was sent to a creditor for collections after a billing coordinator failed to give me a call back and the insurance company refused to pay the additional amount, referencing that dental procedure was not necessary, and that they would not be covering it. After being surprised with a notice in the mail from a creditor regarding the unsatisfied debt, I have course called to resolve the debt so that this would not impact my credit and communicated my disappointment in the customer service and communication to an employee at Dental Dreams. After calling repeatedly for 4 days and at one point having the phone hung up on my face. I received no apology, and was told that there must've been some miscommunication and then put on notice that dental dream is out of network for all insurance as they do not contract with any insurance companies when I finally got a hold of someone. This was new information to me as this was never given this information at my consultation or while doing any of my procedures. I'm very disappointed with the customer service I received from Dental Dreams and feel as if I was misled by the billing coordinator. I am now calling into question all suggested dental procedures, as it is my belief based on my discussed care plan as well as the care plan that was recommended for my husband that Dental Dreams is in the business of overwhelming patients with suggested recommendations for procedures, when in fact, these procedures may not be necessary, in attempt to conduct a strictly lucrative business transaction not caring to disclose the reality of how much the patient will be required to pay, which is malpractice. And further misleading patients by stating that they have received preapproval from dental insurance for services when, in fact, they do not check with dental insurance companies before preforming the services. I have a requested my x-rays be sent to me, satisfied my bill, and will be taking my business to another ethical customer service oriented dental practice. Reading other reviews it is very clear that the issues which I had with Dental Dreams are quite normal and I suggest and recommend that all patients do their due diligence in deciding if they would like to partner with Dr. Z and the rest of the dental dream staff in regards to receiving dental care read more
