I have strong anxiety when it comes to the dentist due to a childhood experience I shared this and…read morethe staff went over and above to ensure my feelings of safety and comfort. My initial visit with a full consultation was done with patience and genuine concern for my well being. Yesterday I had a cleaning and the hygienist was efficient, gentle and extremely kind . I highly recommend this office and staff for anyone looking for excellence and care

Dr. Wilson the dentist is great but the customer service from all the other staff especially the…read morereceptionist is TERRIBLE. The scheduling is unorganized and all over the place. I would not recommend.

I was very nervous about my appointment I had to get a crown on my tooth. Everyone was so nice and…read moremade me feel comfortable. My hygienist was Mya and I had Dr. Mickinney and his assistant was Jada. Big shoutout to them! They were veryyyyy good. I didn't feel a thing and so much better after my appointment.

Warning: Unexpected $1,017 bill after being told visit was covered…read more I visited Conyers Smiles Dentistry as a new patient for what I was told was a routine exam. When I arrived, staff confirmed my Cigna insurance had been verified and my visit was covered. I paid a copay and thought nothing of it. Weeks later I received an Explanation of Benefits showing I owe $1,017 out of pocket for a Cone Beam CT Scan, multiple Oral/Facial Imaging procedures, and Saliva Testing. None of these were explained to me before, during, or after my appointment. No treatment plan was shown to me. No cost estimate was provided. I was never told any of this was being done. My insurance denied all of it. Cigna flagged the saliva test as "not a dental service" and the CT scan as simply not covered neither of which are standard for a new patient checkup. I am now formally disputing these charges with the practice, Smile Generation corporate, and the Georgia Board of Dentistry. I would caution anyone especially new patients to ask for a written cost estimate and treatment plan BEFORE allowing any procedures to be performed here.

My 1st time visit to this office was a very pleasant experience. The staff provided friendly and…read morecompassionate care to my elderly brother. Thank-you L.Foxworth

I had a scheduled appointment after waiting 4 weeks for an annual exam. After 2.5 hours I left with…read morethem doing a slew of X-rays, poking at my gums and advising that 2 hygienist were busy and that I will need to schedule teeth cleaning after the insurance is verified. At check out the lady told me that I would be contacted in 3 weeks since my insurance is different from other dental insurance (Gwinnett County Schools). She wasn't clear and concise. So I walked out with a loose tooth, no teeth cleaning and a tentative call once insurance is verified. I was nothing but a number.i will not go back to a place where patient care is not a priority.

The saga continues at Covington Dental Partners. Finally got my crown for the implant today. Things…read morewent well. Assistants are super nice. Time for checkout. When then did their fancy scan a month ago, at checkout the young lady who insisted I pay $3k up front told me nex time there would be no charge. Today when I checked out, there was a different person who said I owed $250. I questioned that stating I was told previously no charge. In a nasty attitude she told me I had signed a treatment statement for stated amount. In other words they LIED previously. There's a new practice not too far away. Time to look for a new dentist. Unfortunately I like my dentist, hygienist and the other people, but the bitch at checkout and their high prices leave no other option.

I needed to find a new dentist after my current one informed me they no longer took my insurance…read more Covington Dental Partners was recommended by a friend so I called and asked if they took my insurance to which they stated yes. I had my routine cleaning and x-rays - to was a great experience. Then I received my bill for over $300. When I called and asked, they stated that they are not in network for any dentist insurance. Now, off to find a new dentist again.

I am very disappointed with the quality of dental work I received at Arena Dental Group. I have…read moreexperienced ongoing issues with multiple fillings, including having to get them redone repeatedly. Dr.Candace does not take her time and rushes. I don't think she really cares. After seeking care from a new dentist, I was informed that several of my fillings were not done correctly and needed to be replaced. The shape and fit of the fillings were off, which has caused continued problems. In one case, a filling was done improperly in a way that allows food particles to become trapped underneath it, leading to an unpleasant odor and concern about long-term dental health. These issues point to a lack of precision and attention to detail in the work performed. Dental procedures, especially fillings, should be done correctly the first time to avoid unnecessary complications and additional treatment. I hope Arena Dental Group takes steps to improve the quality and accuracy of their dental work to prevent other patients from experiencing similar issues. I paid for a lot of my fillings out of pocket due to insurance maxing out just for them to be done incorrectly. Now I'll have to pay again to get them redone. Not to mention they will reschedule your appointment without notifying you. I showed up several times and the office was closed during regular business hours. Overall just not the greatest care I've received.

I'm a new patient to Dr. Thomas with about 6 months of visits and interactions due to getting my…read moreteeth that need a lot of attention taken care of. I chose this practice because they have listed on the website that they provide sedation dentistry which is true to a certain extent. You won't be put to sleep but you will be prescribed medication to help you relax through your treatment if that's something you feel you can benefit from during a visit to to your dentist. The staff have all been so accommodating. I've had to come in between appts. due to new dental issues popping up and they've listen to my concerns and got me in as soon as possible. I have real trauma from past dental treatments and dental offices along with having a medical condition that doesn't allow me to lie flat on my back let alone with my head tilted back. I've had anxiety attacks just preparing for dental appointments for fear of having another dismissed/painful/mistreated experience. I say all of this because I feel I've finally found a dentist and dental office that understands the patient's perspective and is so Informative so I know why and what needs to be done for my individual treatment needs. It means a lot that I can voice that I really have issues with coming to the dentist as a fear and them not be defensive but understanding that past experiences have made it hard to make the appointment let alone sit for work every other week to get my teeth in an ideal state. I couldn't be more pleased with the gentle treatment that I've received at Arena. They have really done their best to accommodate me understanding that it's challenging for me. I'm excited about getting my work done with Dr. Thomas. That's how comfortable I am with her care and I'm faithful that I can get through this because I've been blessed with a experienced, relatable, caring dentist and dental staff.

Dr. Inness is the best dentist ever! So sad they closed. I drove from Macon to see him.read more

I've been seeing the same dentist since I was a child. I am now almost 30, and still with Gentle…read moreTouch. Always professional, and everyone is always lovely.

Firstly, I wanted to thank Dr. Lester for being my family dentist for many years. However, his…read morestaff's ability to schedule appointments is hit or miss. Be prepared for them to have no record of your visit and expect you to wait for a long time before they can 'fit you in' (happened to my wife on more than one occasion and now to me). I would recommend someone far more consistent and reliable.

I had the pleasure of going to get my teeth cleaned again at Lester Dental. I really enjoyed myself…read moreper usual. I hardly ever see Dr. Lester due to me thoroughly cleaning and taking care of my teeth. But also my favorite dental hygienist Amber does a excellent job. I have been going to Dr. Lester over ten years and Amber for four years. I drive 2 1/2 hours because I don't trust anyone else with my teeth. I love this office!! Staff is very professional and nice. Always very helpful. It's 10 stars for me. Im ready for my next appointment already!! If you are in The Conyers Georgia area please look them up. You will not be disappointed!!

I just fired my old dentist office because they can't measure bp accurately. I went in to get a…read morefilling replaced. They measured my bp before giving me anesthetic. That's standard practice. But, their measurement was like 160/110, which is high, but also inaccurate. So, I left. My internist measured it a couple months ago at 114/82. I measured it when I got home, and it was 128/73. I'm compliant with my bp meds and took them this morning. My advice to Hedrick Family Dentistry and Dr. Chen specifically is to learn how to properly measure bp on big and tall patients.

Had a tooth crowned. The dentist at this pratice I had been using for 25 years retired, and didnt…read moreknow what to expect with Dr Kedrick, Jr...but was pleasently surprised at the transition, professionaism and the expereince. -The dentist and his assistanct talked with me through the entire procedure, letting me what they were doing and what to expect, and kept inquiring on how I was doing. Excellent and quick procedure, less that an hour to get temporaty crown in. No pain, except when they deaden the area, and when that was done, nothing els