My daughter and I are on vacation visiting my college best friend of 35 years who lives in Decatur…read more My daughter's wire was poking her in her upper cheek. I called our orthodontist in Oklahoma to see if we could make an appointment for when we returned. Our orthodontist was going to be taking his vacation once we returned, so we would have to go see another orthodontist that would be covering while he is on vacation. His office staff suggested that we try to find a local orthodontist that might be able to see her while we are still in Decatur, so that she did not have to stay uncomfortable while on vacation. I called one office and it was going to be $150 to clip a wire. I called a second office and they were going to charge $360 to clip the wire. My best friend and her husband suggested that I call Decatur Orthodontics, so I did. Allyssa was my first interaction with the office. She was kind and super helpful. She was able to get us in right away. Our visit was less than 5 minutes once we arrived. The office staff was helpful, kind, and extremely efficient. The office was super clean and very organized. They were kind enough to take care of this for us as a complimentary service. If we lived in Decatur, this is where we would go! Thank you so much for taking care of my daughter and for being so kind to us! I would recommend this business 100%. Thank you for being kind human beings! Thank you for being a blessing to us! We appreciate you so very much!

The quality of care here is 10 out of 10! ! The staff is immediately responsive to calls, texts,…read morescheduling and email inquiries. I have had outstanding service and recommend highly. They treat your children with respect the highest care. Thank you Decatur Orthodontics for your continued stellar service.

The first year was great . They cleaned and checked teeth and fixed a small cavity…read more Starting year two they just tried to add on things and saying they won't treat me further if I do not do the additional deep clean of teeth Since I was already there they said they would not treat me further and would still be seen as dental visit So I went ahead and said ok I complained on this to my insurance and they refunded me part of my visit On top the actual dentist check up on cavity did not even happen This chain is not there for your teeth but just for their own pockets I moved a way to a smaller dentist firm in atlanta area. They also confirmed they have former class mates working their having to meet targets .. that's says it all

This place is a scam, they are trying to bill for unnecessary services. I went here and was told I…read morehad gum disease, severe gum recession, needed oral surgery and had 6 cavities. I went to a different dentist for a second opinion and was told none of that was true and I only had one cavity. Stay away from this place!

Before moving to Atlanta, I was terrified of the dentist. I had never really had a good experience…read morewith one and so I avoided the regular checkups, cleanings, etc... On Jan. 5th, I developed an excruciating pain in one of my teeth. I immediately went home and to my dentist and found out that I needed a root canal. The dentist I was seeing admitted that he had not done a root canal before, but he could probably do it. I said "No way" and started searching for dentists near Atlanta. I quickly came across Mid City Dentistry and noticed the incredible reviews on every forum and decided I would go and get my root canal (which needed to be done ASAP) at Mid City Dentistry. As soon as I called, I could tell why the reviews were so good. Mercury was able to put me at ease after I explained to her how nervous I was about the procedure. I felt confident about the procedure after the phone call. When I went in and met Joscelyne, I could tell that I was in the right hands. She explained the entire procedure to me and was very patient with me despite my many questions. After meeting Dr. Michaels, I realized just how much the dentist can affect the patient's experience. Dr. Michaels again reiterated that the procedure would be fine. He told me how experienced he was with the root canal procedure and made me feel comfortable and right at home. Pretty soon, I was numbed up and watching "I Am Legend" while the procedure was being done. I felt absolutely no pain during the procedure and was comfortable the entire time. In all of my follow-up visits, I have been treated with the exact same professional care. I have also noticed that they know most of their patients by name and always greet them when they come in. They also always offer a water or a juice. For the first time, I feel very comfortable going to see the dentist. I am no longer terrified of dental procedures. I know that when I walk into Mid City Dentistry that I am going to be treated well and that whatever I am having done will be done right. I appreciate Dr. Michaels, and his staff, for providing me with the highest level of professional care.

I'm sharing this review with the hope that it brings more transparency and training to this…read morepractice's approach and serves as a heads-up to first-time patients. During my first visit, I expected a routine cleaning, as is standard at most dental offices. Instead, I paid around $100 for x-rays and a session where the dentist briefly brushed and flossed my teeth, demonstrated a new flossing technique focused on gum health, and measured gum pocket depth. I was then told to follow this routine at home and return in six weeks to assess any changes--no cleaning was performed at that first visit. At the follow-up appointment, I was seen by a different dental hygienist whose overly cheerful and rehearsed demeanor felt disingenuous. While she wasn't overtly rude, the interaction felt hollow and uncomfortable, which added to my unease. During the cleaning, she made a snide comment about my dental habits and then completed the rest of the procedure without much communication. I also noticed an unpleasant personal odor, which was surprising and concerning given the setting. Hygiene and professionalism are especially important in a dental care environment, and this contributed to a sense that standards were not being met. Unfortunately, during this visit, I believe the hygienist injured my gums multiple times due to a careless approach in handling sharp instruments. One area in particular has remained inflamed and possibly infected ever since. There was no review or inspection with the dentist afterward, which I had expected based on past experiences at other dental offices. As I was walked to the checkout counter, the hygienist casually mentioned that I "might need antibiotics" in six months if the issue with my gums didn't resolve -- an issue I am not sure I had walking in to this appointment. I never saw the dentist again during that visit, and no additional guidance or follow-up was provided beyond the flossing and brushing routine recommended weeks earlier. This entire experience left me shaken and disappointed. I have no history of gum issues or needing oral antibiotics, and this visit left me worse off than when I arrived. I haven't felt comfortable speaking up, but I'm sharing this because no one should leave a dental visit with lingering pain or uncertainty about the care they received. I genuinely hope this office takes the opportunity to improve how it communicates services upfront and invests in better training for staff--especially when it comes to patient care, professionalism, and technique. Patients deserve clear communication and quality care that prioritizes their well-being and comfort.

Great costumer service! Staff is very warming and welcoming! Amazing doctor! Love her!read more

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

I called and asked were they IN-Network with Metlife and they said yes I get my EOB and they are…read moreOUT of Network and used all my Dental Benefits for the year, Why are they using OON providers but telling patients they are IN-Network, I will NOT BE GOING BACK TO THIS OVER COMMERCIALIZED PLACE. There is always a long wait time, Although the Dentist she was nice and the ladies at the front desk are pretty they are kind of rude . The worst Dentistry office I've been to. They say the offer free whitening but no one ever mentions it to you . I just wish I never went to this place but definitely will not be coming back!

If I could give zero stars, I would. I have been sent the wrong X-rays for twice. They do not…read moreanswer the phone even though they don't close until 5:30. I called at 5:00. The operator even called and they didn't answer. Three days to get X-rays is ridiculous. I won't be returning.

Amazing staff!! Clean!! Friendly!!…read more Thank you to Jennifer for asking the Dr if he could fit me in the schedule due an uncomfortable retainer issue. We just moved here and my boys are getting their braces here. My kiddos were very unsure about going and when they left they couldn't wait to go back. I'm truly impressed at the care and consideration they take to make sure you're happy and comfortable. I can't wait to see the end result when my boys are finished!

My daughter was having problems with her permanent retainer which she got before we moved here. We…read moreare so thankful that Dr. Mahaffey saw her during a holiday and fixed the problems. His office makes you feel very comfortable, and Dr. Mahaffey is very friendly. We highly recommend Dr. Mahaffey and his practice!

Dr. Megan Strum and the whole team at Silver Smiles Decatur made our orthodontic journey amazing!…read more The staff is kind and informative. Over the two year process with braces, they always explained the treatment solutions and steps so we knew what to expect. Their use of technology meant the solutions they recommended were quick and accurate. The end result is a corrected bite and gorgeous smile for my teenager.

I had an appointment with Dr. Meagan on 4/28 at 12 and I am appalled by the treatment that I…read morereceived today. I never write reviews but today I had to tell the staff members that I had a bad experience. As I was getting treated by Dr. Meagan she did not show any sympathy for my inflated gums. She had 4 other patients and I get it, it's lunch time. She acted like she wouldn't even give me the time of the day. She told me to still wear my aligners with inflamed gums. I told her that I was not satisfied with my bottom teeth and they have shifted. She just told the tech to scan me and walked away. She didn't give an actual fuck. Also, the tech that was working with me was very sweet. She asked Dr. Meagan 2 questions and Dr. Meagan didn't even answer her. While in front of me, the patient. Then when the tech was trying to explain why I was being seen today, she just interrupted her and moved on to the next thing. I have never in my life seen a provider be so unprofessional. I get it, she's busy and it was lunch time but do your job. You could tell she was only in this field to make money by seeing as many pts as possible in a certain time frame. I do not recommend this provider. However, the staff and the front desk ladies are amazing and sweet. I hope this review helps others not book with Dr. Meagan.

The fact that my daughter Abigail never complained about going to Kaplan Orthodontics says it all…read more Braces, cleaning, opening your mouth forever, remembering not to lose things... and still no complaints! Any parent knows that's a five-star review right there. The Kaplan team is warm, friendly, and somehow makes the whole experience easy. And my little secret? The morning coffee at Kaplan's definitely helped Dad enjoy the appointments too. Abigail gets great care, I get coffee, and my wife is happy I'm involved--everybody wins! Thanks, Kaplan team, for taking such great care of us! Mark Teytel, happy dad and loyal coffee customer :)

I must say this practice is by far the best I've ever encountered. The customer service was top…read morenotch from begin to end! Jess provided me thorough details/feedback regarding any concerns I had as well as got me onboarded/setup for my in person consult with Dr. Kaplan. The day of my in person visit was so warm and welcoming. Everyone staff I encountered were super friendly and appeared to be very happy. You felt the uplifting vibes throughout the practice. Jess took all of my photos to get me fitted for my Invisalign. I meet Dr Kaplan who was very upbeat and super friendly. He made sure I understood what to expect during my treatment as well insured I was comfortable with my decision. Jess and Dr Kaplan were very attentive and showed so much care & compassion which further confirmed I'd selected the right practice to help through my new smile journey - for the 2nd time as I just ended my braces journey October of last year. Long story short, I stop wearing my retainers post treatment which is why I ended up in Dr Kaplans office ( * shrugs shoulders/hides face lol). Good thing Invisalign treatment is only for 6-8 months, that will fly by in no time. Today (12/21) was a pre bday gift to myself. It was my official aligner fitting, yet again nothing but superb customer service. As soon as I checked in, I was presented with a bday card and chocolate (no nuts) - that's the rule lol. It's the small things that makes my day, the gesture was kind and very unexpected. Unfortunately I forgot the name of the staff member that assisted with getting my aligners on however she was absolutely AMAZING, very thorough! Dr Kaplan once again greeting me with his uplifting personality. Made sure everything was in place before I departed. I look forward to signing off on the signature wall in 8 months! Oh they have a candy station you can help yourself to once you successfully complete treatment - I included a photo of it. Thought it was cute concept. I highly recommend Kaplan Orthodontics! You can tell the environment is family oriented. The staff will make you feel right at home!

My son recently had his braces removed after warring them for nearly two years. His teeth look…read moreamazing! I cannot say enough about the wonderful experience we had with Family Orthodontics in Stockbridge and McDonough. Would like to say a special thank you to Stephanie who worked with us from the beginning and throughout the process. She assisted us with the choice of braces, payment options, and follow up. Very professional and friendly. Also, thank you to Melba who scheduled our appointments and was always smiling whenever we walked through the door. I highly recommend Family Orthodontics and the fabulous teams they have at both locations. Thank you!

Stockbridge, GA office: Newbie parent of daughter with first-time braces. Beginning process for…read moretop set went smoothly. Bottom set put on today, and 1 brace broke 2 1/2 hours later. I appreciate the fact that they accommodated her and fixed it at the end of the day. One suggestion - a simple apology and explanation go a long way. Hats off to Lyn (the orthodontic hygienist) who explained everything to me - and my daughter wasn't even her patient! Pillow bracket was needed.