We never begin a review without thanking our friends at Yelp for providing a platform for the Voice…read moreof the Customer. Todays 5-star service provider is Decatur Orthodontist located in Decatur, Georgia Dr Francis and his staff are unmatched. Their professionalism and care for their clients is the type of customer experience you are looking for. They specialize in both children and adult orthodontics. If you are looking for a 5-star service provider with a beautiful clean environment, this is the establishment for you. Dr. Francis is my favorite orthodontist.

Only grievance about this place is privacy. If someone has a past due balance... because people go…read morethrough things, is pull them in an office to discuss the balance instead of in front of everyone waiting. It's embarrassing. Thanks!

I landed here via a referral from my friend, who is a registered nurse. I did their two-step…read moretreatment, ending with fluoride. I really enjoy their model of making "going to the dentist" not a boring chore. The facilities are clean and pretty, featuring "The Brushery" after you get checked in. They give you a free toothbrush and toothpaste in a travel size carrying bag when you come for the first time. They also offer select TV episodes to watch while you are in the treatment room. I liked that the staff weren't too forceful selling their services, for example the dentist referred me to a dental surgeon for a consult. They gave me helpful dental hygiene tips and my teeth are looking shinier than ever! I am coming back in October for a follow-up.

The first year was great . They cleaned and checked teeth and fixed a small cavity…read more Starting year two they just tried to add on things and saying they won't treat me further if I do not do the additional deep clean of teeth Since I was already there they said they would not treat me further and would still be seen as dental visit So I went ahead and said ok I complained on this to my insurance and they refunded me part of my visit On top the actual dentist check up on cavity did not even happen This chain is not there for your teeth but just for their own pockets I moved a way to a smaller dentist firm in atlanta area. They also confirmed they have former class mates working their having to meet targets .. that's says it all

I'm sharing this review with the hope that it brings more transparency and training to this…read morepractice's approach and serves as a heads-up to first-time patients. During my first visit, I expected a routine cleaning, as is standard at most dental offices. Instead, I paid around $100 for x-rays and a session where the dentist briefly brushed and flossed my teeth, demonstrated a new flossing technique focused on gum health, and measured gum pocket depth. I was then told to follow this routine at home and return in six weeks to assess any changes--no cleaning was performed at that first visit. At the follow-up appointment, I was seen by a different dental hygienist whose overly cheerful and rehearsed demeanor felt disingenuous. While she wasn't overtly rude, the interaction felt hollow and uncomfortable, which added to my unease. During the cleaning, she made a snide comment about my dental habits and then completed the rest of the procedure without much communication. I also noticed an unpleasant personal odor, which was surprising and concerning given the setting. Hygiene and professionalism are especially important in a dental care environment, and this contributed to a sense that standards were not being met. Unfortunately, during this visit, I believe the hygienist injured my gums multiple times due to a careless approach in handling sharp instruments. One area in particular has remained inflamed and possibly infected ever since. There was no review or inspection with the dentist afterward, which I had expected based on past experiences at other dental offices. As I was walked to the checkout counter, the hygienist casually mentioned that I "might need antibiotics" in six months if the issue with my gums didn't resolve -- an issue I am not sure I had walking in to this appointment. I never saw the dentist again during that visit, and no additional guidance or follow-up was provided beyond the flossing and brushing routine recommended weeks earlier. This entire experience left me shaken and disappointed. I have no history of gum issues or needing oral antibiotics, and this visit left me worse off than when I arrived. I haven't felt comfortable speaking up, but I'm sharing this because no one should leave a dental visit with lingering pain or uncertainty about the care they received. I genuinely hope this office takes the opportunity to improve how it communicates services upfront and invests in better training for staff--especially when it comes to patient care, professionalism, and technique. Patients deserve clear communication and quality care that prioritizes their well-being and comfort.

So amazing! The front desk was incredible and communicative. They explained to me how my dental…read moreinsurance would work and gave me out of pocket estimates before even booking my next appointment. The doctor took his time to explain every thing he was doing, what the impact was, and how we could address it. Such an amazing dental experience for anyone with anxiety around dental work!!

I went into this orthodontist appointment very apprehensive . I didn't know if I needed treatment…read moreor not. The office was very clean and the staff was very friendly. One of the staff members took panoramic X-rays and photos. I was really surprised when the Dr said that my bite was very good and that I didn't need treatment. I was amazed that this orthodontist would not recommend braces and treatment and turn down the money that they could collect. The assistant said "we would never treat you unless you truly needed it" I am very impressed with the honesty and I will refer this office to others.

Hi! Koch ortho has been my favorite dental experience as an adult. I've been for braces for about…read more16 months and every visit is pleasant! I was able to get braces right before my wedding and they made sure that it looked great on my special day! My teeth don't hurt from the movements and they make sure that you're comfortable each time! I would recommend the office to anyone looking for orthodontic care! Oh, as a 31 year old woman with braces, I love that they offer the clear brackets! That was the best part!

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

If I could give zero stars, I would. I have been sent the wrong X-rays for twice. They do not…read moreanswer the phone even though they don't close until 5:30. I called at 5:00. The operator even called and they didn't answer. Three days to get X-rays is ridiculous. I won't be returning.

I had a very poor experience during my visit to Mint Dentistry in Morrow. I ended up waiting over…read more50 minutes past my appointment time, which was really frustrating and unprofessional. The staff didn't give clear updates or show much urgency about the delay. I expected a smoother and more organized experience, especially from a place that advertises luxury service. Unfortunately, this visit did not meet those expectations at all.

Amazing staff!! Clean!! Friendly!!…read more Thank you to Jennifer for asking the Dr if he could fit me in the schedule due an uncomfortable retainer issue. We just moved here and my boys are getting their braces here. My kiddos were very unsure about going and when they left they couldn't wait to go back. I'm truly impressed at the care and consideration they take to make sure you're happy and comfortable. I can't wait to see the end result when my boys are finished!

My daughter was having problems with her permanent retainer which she got before we moved here. We…read moreare so thankful that Dr. Mahaffey saw her during a holiday and fixed the problems. His office makes you feel very comfortable, and Dr. Mahaffey is very friendly. We highly recommend Dr. Mahaffey and his practice!

Dr. Megan Strum and the whole team at Silver Smiles Decatur made our orthodontic journey amazing!…read more The staff is kind and informative. Over the two year process with braces, they always explained the treatment solutions and steps so we knew what to expect. Their use of technology meant the solutions they recommended were quick and accurate. The end result is a corrected bite and gorgeous smile for my teenager.

I had an appointment with Dr. Meagan on 4/28 at 12 and I am appalled by the treatment that I…read morereceived today. I never write reviews but today I had to tell the staff members that I had a bad experience. As I was getting treated by Dr. Meagan she did not show any sympathy for my inflated gums. She had 4 other patients and I get it, it's lunch time. She acted like she wouldn't even give me the time of the day. She told me to still wear my aligners with inflamed gums. I told her that I was not satisfied with my bottom teeth and they have shifted. She just told the tech to scan me and walked away. She didn't give an actual fuck. Also, the tech that was working with me was very sweet. She asked Dr. Meagan 2 questions and Dr. Meagan didn't even answer her. While in front of me, the patient. Then when the tech was trying to explain why I was being seen today, she just interrupted her and moved on to the next thing. I have never in my life seen a provider be so unprofessional. I get it, she's busy and it was lunch time but do your job. You could tell she was only in this field to make money by seeing as many pts as possible in a certain time frame. I do not recommend this provider. However, the staff and the front desk ladies are amazing and sweet. I hope this review helps others not book with Dr. Meagan.

I must say this practice is by far the best I've ever encountered. The customer service was top…read morenotch from begin to end! Jess provided me thorough details/feedback regarding any concerns I had as well as got me onboarded/setup for my in person consult with Dr. Kaplan. The day of my in person visit was so warm and welcoming. Everyone staff I encountered were super friendly and appeared to be very happy. You felt the uplifting vibes throughout the practice. Jess took all of my photos to get me fitted for my Invisalign. I meet Dr Kaplan who was very upbeat and super friendly. He made sure I understood what to expect during my treatment as well insured I was comfortable with my decision. Jess and Dr Kaplan were very attentive and showed so much care & compassion which further confirmed I'd selected the right practice to help through my new smile journey - for the 2nd time as I just ended my braces journey October of last year. Long story short, I stop wearing my retainers post treatment which is why I ended up in Dr Kaplans office ( * shrugs shoulders/hides face lol). Good thing Invisalign treatment is only for 6-8 months, that will fly by in no time. Today (12/21) was a pre bday gift to myself. It was my official aligner fitting, yet again nothing but superb customer service. As soon as I checked in, I was presented with a bday card and chocolate (no nuts) - that's the rule lol. It's the small things that makes my day, the gesture was kind and very unexpected. Unfortunately I forgot the name of the staff member that assisted with getting my aligners on however she was absolutely AMAZING, very thorough! Dr Kaplan once again greeting me with his uplifting personality. Made sure everything was in place before I departed. I look forward to signing off on the signature wall in 8 months! Oh they have a candy station you can help yourself to once you successfully complete treatment - I included a photo of it. Thought it was cute concept. I highly recommend Kaplan Orthodontics! You can tell the environment is family oriented. The staff will make you feel right at home!

Their customer service is truly impeccable. Dr Kaplan is possibly the happiest person on earth and…read morehis wonderful team are just as friendly. I finally finished my Invisalign after 2 years. Every visit was always nothing but the best. I would advise anyone to go there for the perfect smile. Thank you so much for your care over the last couple of years!

Stockbridge, GA office: Newbie parent of daughter with first-time braces. Beginning process for…read moretop set went smoothly. Bottom set put on today, and 1 brace broke 2 1/2 hours later. I appreciate the fact that they accommodated her and fixed it at the end of the day. One suggestion - a simple apology and explanation go a long way. Hats off to Lyn (the orthodontic hygienist) who explained everything to me - and my daughter wasn't even her patient! Pillow bracket was needed.

I was left standing outside in the hot sun for over 5 mins. No one was manning the front desk or…read moreoffice area. I knocked a couple of times with no response. I could see a room full of people working on patients. Someone in a uniform working on a patient raised their hand to acknowledge hearing ther knocking but never came to the door or made eye contact... just left me waiting and standing outside the door without a word. Then someone came to the door without saying hello or apologizing for ther wait, asked me if I had an appt. Without another word she said she would 'be back' ..took a child outside to her mother then walked by me without a word. She never returned. I left. I will never, ever return. I am appalled at how poorly I was treated. Then I when I called to soak to someone about my experience I was left on hold for over 15 mins until I hung up. This type of customer service is NOT customer service.. it is neither professional nor neighborly. It is down right RUDE!! NO business should operate this during a pandemic or any other time. This is a time when we should be kinder and show human compassion for others. This FAMILY orthodontics is not family oriented at all!