I'm sharing this review with the hope that it brings more transparency and training to this…read morepractice's approach and serves as a heads-up to first-time patients. During my first visit, I expected a routine cleaning, as is standard at most dental offices. Instead, I paid around $100 for x-rays and a session where the dentist briefly brushed and flossed my teeth, demonstrated a new flossing technique focused on gum health, and measured gum pocket depth. I was then told to follow this routine at home and return in six weeks to assess any changes--no cleaning was performed at that first visit. At the follow-up appointment, I was seen by a different dental hygienist whose overly cheerful and rehearsed demeanor felt disingenuous. While she wasn't overtly rude, the interaction felt hollow and uncomfortable, which added to my unease. During the cleaning, she made a snide comment about my dental habits and then completed the rest of the procedure without much communication. I also noticed an unpleasant personal odor, which was surprising and concerning given the setting. Hygiene and professionalism are especially important in a dental care environment, and this contributed to a sense that standards were not being met. Unfortunately, during this visit, I believe the hygienist injured my gums multiple times due to a careless approach in handling sharp instruments. One area in particular has remained inflamed and possibly infected ever since. There was no review or inspection with the dentist afterward, which I had expected based on past experiences at other dental offices. As I was walked to the checkout counter, the hygienist casually mentioned that I "might need antibiotics" in six months if the issue with my gums didn't resolve -- an issue I am not sure I had walking in to this appointment. I never saw the dentist again during that visit, and no additional guidance or follow-up was provided beyond the flossing and brushing routine recommended weeks earlier. This entire experience left me shaken and disappointed. I have no history of gum issues or needing oral antibiotics, and this visit left me worse off than when I arrived. I haven't felt comfortable speaking up, but I'm sharing this because no one should leave a dental visit with lingering pain or uncertainty about the care they received. I genuinely hope this office takes the opportunity to improve how it communicates services upfront and invests in better training for staff--especially when it comes to patient care, professionalism, and technique. Patients deserve clear communication and quality care that prioritizes their well-being and comfort.

So amazing! The front desk was incredible and communicative. They explained to me how my dental…read moreinsurance would work and gave me out of pocket estimates before even booking my next appointment. The doctor took his time to explain every thing he was doing, what the impact was, and how we could address it. Such an amazing dental experience for anyone with anxiety around dental work!!

We never begin a review without thanking our friends at Yelp for providing a platform for the Voice…read moreof the Customer. Todays 5-star service provider is Decatur Orthodontist located in Decatur, Georgia Dr Francis and his staff are unmatched. Their professionalism and care for their clients is the type of customer experience you are looking for. They specialize in both children and adult orthodontics. If you are looking for a 5-star service provider with a beautiful clean environment, this is the establishment for you. Dr. Francis is my favorite orthodontist.

Only grievance about this place is privacy. If someone has a past due balance... because people go…read morethrough things, is pull them in an office to discuss the balance instead of in front of everyone waiting. It's embarrassing. Thanks!

Went in there at 1:58 and to ask the front desk if they were hiring and the light skin lady sitting…read morebesides the brown skin lady had the NASTYS ATTITUDE and cut me off and abruptly told me no they were not hiring and continued carrying on her conversation. I could imagine how she behaves to patients she interacts with!

Billing department doesn't follow up and office manager doesn't respond to calls. Office is very…read morenice and everyone was pleasant in the beginning. Once it was issues with insurance noone can answer any questions or the manager isn't available. Just terrible

I ended up here because the dentist recommended this place. I just took their word and I should…read morehave shopped around. Once they get their full payment they don't care what happens after. Calling this place is such a headache you either get thrown on hold for no less than ten Minutes or no answer at all. They got their $4,000 out of me and I have nothing good to say about them.

absolutely outstanding staff. Warm welcome always, clean and quality care when getting my adult…read morebraces. Staff always reply to my texts with any concerns or questions. I was recommended by my general dentist and they did not disappoint. Looking forward to my future visits!!

Everything was great except the wait time. They were very kind and gentle with my 5 year-old…read more However, we waited over an hour in the dental waiting room after a brief wait in the front office. Our appointment was at 2:30. I had to get my child out of school early because you can't be late. We waited about 30 minutes for the dental hygienist who was very sweet, named Barbara. She took time to let my son look at her tools before using them, she even offer a choice of flavored for the toothpaste. Another, thirty minutes before we saw the the Dr., who was very nice and very professional, but we were kept waiting too long in an empty room. We read all of the books I brought with us multiple times. My child was tired and hungry by the time he was seen. I don't blame the service providers, as much as The scheduling , but it would have been much better to just make an appointment for 3 or 3:30pm if we when we didn't leave the office until after 4:30pm. I requested a private room, but I expected to be seen promptly. We will return, because it was very clean and organized. The doctors and staff were all very good with children.

Safety concerns for sharps container on ground that was easily accessible to a child especially…read morewith it being a pediatric facility not to mention all the exposed electrical outlet. As far as the car staff and doctors are nice but the safety of my child comes first and was lucky when he grabbed a needle out of the sharps container he didn't get poked.

Great Service from start to finish. Would highly recommend them to everyone . Service with a smileread more

Clean office the staff is very nice and can get your questions answered in a timely manner. I've…read morebeen coming in to see Dr. Shearin and I'm satisfied with the services I've received. I normally don't care for dentist but he's patient and understanding when it comes to those with anxiety. I'd recommend this office to others but they're also available with other offices throughout the city. Also if you're trying to get a Saturday appointment it's super hard to get in because those appointments fill up fast but luckily they're open late on weekdays Here to get a temporary filling taken out and the permanent put in. I'm a little disappointed I don't have the usual assistant because she is always on top of things. No notes are in my file so I'm in here telling this assistant today everything that's been done to my mouth and the issues I've experienced. His demeanor isn't the best I'm not sure if it's too early for him or not but it's a little unsettling. Just waiting for Dr Shearin now who's memory is really good with myself and others I know.

I had a great experience at this location the front desk lady was so sweet I loved my experience…read more I am switching my home office to this location I would recommend this office to anyone that needs braces.

My appointment was for 10:10am. I was called back around 10:52am, 42 minutes later. No respect for…read morea customer's time, didn't even acknowledge the time wasted. Hygienist, stated she applied numbing gel to my gums before she started to clean my teeth, but she did not. Definitely, not a good experience.

Don't be fooled by the good reviews on google like I was. I wasted my time driving out of my way…read morebecause of the reviews and I feel scammed. I went in thinking that I was getting a routine cleaning. They took X-rays and the dentist took a look at my teeth and said everything looks good, no cavities. They didn't do a cleaning. Instead, they tried to schedule me for a "deep cleaning" that cost almost $400 (even w/ insurance). Since then, I've gone to another dentist and received my routine cleaning that insurance covers, so clearly I didn't need the overpriced "deep cleaning" they're trying to push on everyone. I wasn't going to leave a review until today when I received a $104 bill from them for the visit where they didn't even complete the routine cleaning I wanted. Untrustworthy business.