Blush Dental -- An Extremely Disappointing Experience
I rarely leave reviews this harsh, but my experience with Blush Dental on Cleveland Avenue in Atlanta has been so frustrating that I feel people deserve to know what happened.
I initially went to Blush because I needed an old filling replaced. During my first visit, they took X-rays and explained everything they believed was wrong with my teeth. However, they couldn't replace the filling that day because of my blood pressure, so we rescheduled for the following week.
I returned and had the filling replaced. Before the procedure, I specifically asked if I could get my teeth cleaned. I was told that couldn't happen until I had a comprehensive dental exam.
Fine. I understood that.
The dentist proceeded to replace the filling--and had to work on it three times before finally getting it to a point where I was told it was done correctly. There was a dental assistant present, and I assumed that after all of that work, the filling was finally right.
I asked AGAIN about getting my teeth cleaned.
Again, I was told I needed to come back for the comprehensive exam.
So I paid, scheduled the comprehensive exam, and left.
At this point, I reasonably assumed that the upcoming comprehensive appointment would finally get me the examination and cleaning I had been requesting.
Wrong.
I showed up for the "comprehensive exam." After the exam, I sat there waiting for the dentist for over an hour. When the dentist finally came in, she essentially gave me the same information I had already received during my very first visit.
So what exactly was comprehensive about this exam?
Nothing new. No meaningful new information. No cleaning.
Once again, I was sent home without the cleaning I had been requesting since the beginning.
Now they want me to schedule yet ANOTHER appointment for the cleaning and have given me a referral for a dental implant for a missing tooth.
At this point, the entire experience feels like a business model designed to keep you coming back for appointment after appointment instead of actually addressing what you came in for.
And then came the final straw.
The filling they replaced came out.
Not after years. Not after months and months.
Less than three months later.
It literally came out without me eating anything hard, crunchy, or unusual.
For comparison, the original filling that was in that tooth lasted over 30 years. The dentist who placed that filling decades ago got it right the first time--and didn't need multiple attempts to do it.
Blush Dental had the benefit of modern equipment, X-rays, and a dental assistant, yet the replacement filling didn't even last three months.
That's unacceptable.
I'm extremely disappointed with both the quality of the dental work and the customer service. I spent money, made multiple trips, waited over an hour during an appointment, repeatedly asked for a basic cleaning, and somehow ended up right back where I started--with a failed filling and another appointment being pushed on me.
I can't say that Blush Dental intentionally put the filling in incorrectly or that they are running an insurance scam, because I don't have evidence proving that. But the experience certainly left me questioning the business model. When a patient has to make repeated appointments for services they have already requested, while being repeatedly told they need yet another exam before getting the service, it doesn't exactly inspire confidence.
And when the dental work itself fails in less than three months, that confidence disappears completely.
Horrible experience. Horrible communication. Extremely disappointing dental work.
If you're considering Blush Dental on Cleveland Avenue, I strongly recommend doing your homework and getting a second opinion before allowing them to perform significant dental work.
My 30-year-old filling lasted longer than theirs did by several decades.
Funny thing. I received a text about 2 weeks ago asking to set up the next appointment to which I replied that I would be taking my business elsewhere. Then I received a call last week attempting to set up another appointment. These people and this company are relentless and ridiculous.
0 out of 5 if I could give it. read more