I had my cleaning today and had the pleasure of having Peter as my dental hygienist. He was…read moreincredibly kind, friendly, and welcoming, and he made me feel comfortable from the very beginning. We even shared a few laughs, which made the visit that much more enjoyable! I truly appreciated Peter's transparency, patience, and the genuine care he showed throughout my appointment. It's always nice to feel like you're being cared for as a person, not just another patient. Thank you, Peter, and the team at Conyers Smiles Dental for making my visit such a pleasant experience. I truly appreciate the kindness and care, and I would definitely recommend you to others!

Warning: Unexpected $1,017 bill after being told visit was covered…read more I visited Conyers Smiles Dentistry as a new patient for what I was told was a routine exam. When I arrived, staff confirmed my Cigna insurance had been verified and my visit was covered. I paid a copay and thought nothing of it. Weeks later I received an Explanation of Benefits showing I owe $1,017 out of pocket for a Cone Beam CT Scan, multiple Oral/Facial Imaging procedures, and Saliva Testing. None of these were explained to me before, during, or after my appointment. No treatment plan was shown to me. No cost estimate was provided. I was never told any of this was being done. My insurance denied all of it. Cigna flagged the saliva test as "not a dental service" and the CT scan as simply not covered neither of which are standard for a new patient checkup. I am now formally disputing these charges with the practice, Smile Generation corporate, and the Georgia Board of Dentistry. I would caution anyone especially new patients to ask for a written cost estimate and treatment plan BEFORE allowing any procedures to be performed here.

My patient experience was friendly and wonderful when I had braces and to my surprise, years later,…read moresomething as simple as a bonded retainer repair was just as positive. Dr. Leonard and his staff are so friendly. They were able to schedule an appointment within a week after I called and I was made to feel like a current patient rather than a stranger. I would definitely recommend Dr. Leonard to anyone considering braces.

I'm a long-time patient of this facility, got my braces here in 2006 and have been going back for…read moremy retainers since. (Adult braces, will need retainers for the rest of my life. This place has gone from a customer-friendly organization where the doctor knew what was going on with you and what you needed before he called you back to a disorganized mess. I watched as more than one patient was called into the office area, then called again by someone else after they'd already gone back with the first person. My husband tells me it also happened with me. Though I'd clearly explained to the receptionist that I just wanted new retainers, the man I'm assuming to be the orthodontist (he never introduced himself), seemed confused about what I wanted, changed his mind repeatedly about what he was doing and when I'd get my new retainers, and didn't listen when I told him what I needed. He wasted so much time, because he made assumptions rather than asking and listening. Meanwhile, there are 20 other people waiting for Sir Incompetence to be done with me, because we were all scheduled for the same time. Very unprofessional. I've been a patient here for almost a decade, but today was my last visit.

Office Experience and lack of professionalism. I asked to speak to the office manager and she never…read morecame to address my concerns. I then asked to speak to the finance manager, she too refused to speak with me. There were several cluster conversations behind closed doors, but no one came out to address my concerns.

I received my braces and I'm loving them Dr. Echols was wonderful, he made my situation so easy and…read morethe staff is great and caring as well. Thank you all for an awesome experience!!!!!

Literally love this orthodontics I can say !! As a patient here, they always care for me like…read morefamily and so as everyone else. Dr.Echols predictions and decisions about the process with my teeth are always accurate and has led my teeth to look better than i could've imagined they'd look. Ouuu, I also don't want to forget to mention that the staff is also so sweet and wonderful. Starting from the front desk ladies always keeping you up to date with all information and dates too with the other orthodontist physicians notifying you on what's going on and happening while you're at your appointment. If you're reading this, I would recommend & choose this place !

HORRIBLE!! New Patient and given about 5 sheets of paper to fill out, office full of people and no…read morewhere to sit. They were definitely overbooked. Finally make it to the back after 45 min of waiting in the lobby, the lady that said she would be doing my xrays was in and out because she was busy. She finally came in rushing to take the xrays, she was shoveling the instrument down my throat, she took about 15 Pics, I said you don't have enough yet. She told me my tongue keeps moving the instrument and she is extremely busy, and if I have an issue I would need to reschedule. The issue I had was that your office overbooked and now you are rushing and taking your frustration out on me. The Manager came back and asked if I was having issues and did I need to reschedule. I said dont bother, I will definitely be going elsewhere !! I am going to make sure that they DO NOT bill my insurance company

Great for whole family...from my 9 yr old son to myself ...professional, caring, and hardworking…read more Highly recommend

Constantly changing appointments without confirming with patient. You can not reach them by phone…read moreand they never call back to assist. They are only accommodating to new patients. Too many problems with communication at this office. Covington office.

Had a follow up appointment for my son this morning and realized I missed the window of time. I…read morecalled the office to reschedule and spoke with a girl, Katie, at the front desk. She was so rude and so short on the phone I made a point to ask her name. She actually hung up the phone with me while I was in midsentence. I called back and said you must've accidentally hung up the phone and she claimed that we got disconnected. Based off of her tone and lack of helpfulness, I find that hard to believe. Though I always like to give everyone the benefit of the doubt. The impression is this girl does not care for her job and absolutely should not be the one answering the phones. This is not a great look for braces braces. If I had not already paid in full for my son's braces, I would go elsewhere. Shocking lack of customer service.

Went in to finish my bridge procedure today. We started this early November 2025, I went in to get…read moremy porcelain/ main bridge in but had tooth sensitivity since my visit in December (after the dentist shaved down my tooth a 2nd time) when the dentist came in she looked at my x-ray FROM THE INITIAL VISIT and told me she was going to refer me to a specialist because on the same tooth, she shaved down a second time I might need a root canal due to me. "grinding"my teeth which I found extremely disturbing seeing as how we already started the bridge process from the same x-ray that she was showing me. If she knew I needed a possible root canal for the surrounding teeth, why in the world would she have started the procedure or completed it for a bridge? Why now am I having to go to a specialist for that said tooth after I paid all this money? Why not have created a treatment plan for said teeth then if there was that big of an issue?? Every time she came in to speak it was something new and different! I feel as though she shaved down too much hence the new sensitivity. I asked for a plan for now and then, nothing was given and I was told there was nothing in my chart as well for previous visits. I asked for my X-rays so I can go elsewhere and was given the complete run around. They only tried to give me select X-rays (not even the one we went over today!!) I had to ask for my MA who's been assisting the dentist and she then got the job done with at least said X-ray. I wanted my complete medical records and was told they couldn't give them today due to "new policies" going to get a second opinion ASAP. Requested my dental records back in January from the office on my last visit and never received them. When I called in regards someone told me they wouldn't release them due to the fact that they added a deductible payment AFTER my appointment that I wasn't aware of but according to HIPPA laws it's total illegal to withhold my records even for that reason. Will be contacting HIPPA as well as Georgia Dentistry Board in regards to them withholding my records as well as the nasty treatment I got from the medical assistant this morning. I DO NOT RECOMMEND THIS OFFICE!!! If things don't go a good way they give you the run around and CLEARLY with hold your medical records which we as patients have rights to. Luckily I recorded the WHOLE interaction the day I went to sign papers because they gave me funny business the last appointment I went to.

So, for a large swath of the population, the dentist's office is no fun place to go. However, the…read moreladies at Great Expressions made my initial trepidation be replaced by knowledge and understanding of my mouth and the teeth. They explained each process throughly and their friendly chair side manner put me at ease. I look forward to going back to take care of all my dental needs moving forward.

They have limited appointment in Conyers. If you have to…read morecancel due to work , you have to wait another month to be seen. You don't barely ever see a Orthodontist . Unhappy , very unhappy . Would not recommend

If I could give this place a negative 100 I would. I had…read morethe worst four and a half years of my life at this place when I was younger. Looking back at my younger self I wish I would have done something. They stole so much of my parents money for them to do a botched job and verbally and mentally abuse me for the whole experience. They put expanders on my top and bottom jaw where I had to manually break my jaw over 6 months to try and make room for my teeth. Even though we paid and I suffered through that they still chose to pull teeth (that they didn't even need to..). Throughout my whole treatment the staff would undermine me, they constantly told me I had awful and disgusting teeth, and that my hygiene was horrible... While I would go to an ACTUAL dentist twice a year and be praised by how great my teeth were and how well I took care of them (I've still never had a cavity my entire life). The staff claimed that I hit them, and at the time I was 15. I got called into the man's office to talk about it, and when I told him I had never done such a thing he yelled, "I would never believe someone like you over my staff".. Then, finally, after 4 1/2 years of constantly being scolded, bad mouthed, and given shitty service, there was a day that I cried. I am not good with mouth pain, and a bracket broke off. They had to remove the wire and put the bracket back on and put the wire back in... I couldn't take it and two tears came out of my eyes (I was not balling - I was laying silently with a few tears rolling own my cheeks). The woman left and the owner John Martin came in, cussing at me, called me a bitch and told me to get over myself and to stop abusing his staff (I was 17 at the time). Luckily my father was there and overheard him and came in to stop him.. That very day, after 4 1/2 years I finally got my braces off, and my teeth weren't even straight. I had large gaps on my top jaw from where they pulled teeth they shouldn't have... And BECAUSE they put my mouth through so much trauma I have very severe ROOT RESORPTION which means my teeth may fall out in the future... Fuck this place. Don't let ANYONE EVER go here.

"Great Expressions is the Best!" There was a bit of…read moreinterpretation towards my visit yesterday. My treatment plan required 3 surgical appointments. The very first visit set my mind at ease because in all of my dental history, my recent cleaning and filling was absolutely outstanding!

this is the worst dental experience with billing, the dentist and staff works hard. but when you…read morehave a dental office go thru 2 manager something is wrong ask me I will tell you. I have been fighting with their billing office to get my overpayment back. I have 2 insurance and they keep sending bill to secondary instead of primary and the office manager had the nerve to tell me why I have w insurance anyway I said to her well when my primary pay I will send the bill for you to pay. this is october 2024 and this issue has been since 07/2023. I contacted their office and that is a joke also the representative who has been assisting me since April 2024 stated he has not been able to get the information what information just call delta dental and get copy of eob.

This place is a joke. They quoted me 100% coverage over the phone. Then at the appointment told…read moreme I couldn't get a regular cleaning and needed deep cleanings. Then tried to charge me $25 to get a copy of the x rays they just took and billed my insurance. STEER CLEAR!

My visit at Lithonia Restorative Dental Center was very pleasant and professional also everyone was…read morevery friendly and courteous.