I have used C&P twice now and will always use them for future needs. I should have left a review…read morethe first time because I received the same excellent, timely and informative customer service then that I did yesterday. Pierre really cares, explains things and in my case, advocated for me by contacting the manufacturer. It can be hard to trust or worry if you're making the right decision - you will be in good hands if you go with C&P Appliance Repair.

Update from my last review:…read more Since C &P refused to return to my house to check if my cooktop was put back together correctly after their repair since it failed shortly after they were here my warranty company sent another company to come check the appliance. They found that C&P forgot to put the screws back into the cooktop that held it together which is why the bottom fell out. It was a mistake by C&P. They took pictures and documented the incident with the warranty company and I was not charged for the visit since it was negligence on C&P. Luckily no real damage was done by their mistake. Will update again if C&P takes responsibility or apologizes for their mistake and rude treatment.

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

So glad that I found a honest and reliable repair business owner. My washer was having a mysterious…read morewater leak, neither my husband and my FIL could figure out what might be causing it. I called Eugene on 07/02 around dinner time and booked a time on 07/05. Not only did he found the issue after roughly 25min, he also never pushed for expensive replacement. He saved us money by offering a simple fix, but we know what to do and who to look for if the washer started having more problems. The price is more than reasonable This is how a honest business owner grow client network, not by pushing for expensive services but simply offering values and honest services! Will be recommending him to friends we know too

Replied to my request for Dryer repair very Quickly! Arrived on time, very friendly and…read moreprofessional! Fixed my dryer at a great price ! I highly recommend!! Joe G!

We had an excellent experience with Art from ECH Appliance repair…read more The technician arrived on time and quickly diagnosed the problem and explained everything clearly. The repair was completed professionally. The service was courteous, honest and reasonably priced. I would recommend ECH appliance repair to anyone. Richard Harrington

Nick did a great job. He showed up on time. Worked quickly but thoroughly. And did a great job…read moreexplaining what my options were.

Radu came the very next day after I called him. He communicated well & arrived right on time. He…read morefound my dryer in a dangerous way which could have became a fire hazard. He was reasonably priced & I will definitely be having him service my washer & dryer every two years! Highly recommend!!

LG Fridge, French door dispenser leak: Looked like an ice…read moremaker repair but was an (internal) fridge coil maintenance need that had stopped the fan. Knowledgeable, fair, profesional and personable. Recommend!

The service was next day, on time, well priced and extremely professional…read more Work quality is on point and I would highly recommend The Appliance Pros.

To install my fridge at a fair price I was looking everywhere. I'm so thankful that I found the…read moreclient crows. The technician came out quickly. He gave me a fair price and got it done the same day for impressed. Will definitely recommend this company to more people, I'm glad that I found you guys. Thank you again.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

an absolute perfect experience in Escondido from the time I called till the time my microwave…read moreoven was installed, which was this morning no issues I would highly recommend them for any future or appliance help you need and that's B&B appliance

So, I originally wrote a bad review and have since taken it down. I contacted Good Guy Appliance,…read moreand Vitaliy (the owner) had a service technician come take a look at our washing machine. The problem was that the technician never got back to us with our quote for the repair, even after I called a couple of times. After a week, I just wrote a bad review, thinking they did not want our business. The owner reached out to me after that and explained his technician was new and forgot to send us the quote. He apologized profusely, and he went above and beyond to make things right. You could tell he prides himself and his company on the quality of work they do. He ended up helping us repair our drying machine that just had a belt snap a few days ago. He was honest and sincere and very knowledgeable. Made the whole experience great. If I need any repairs in the future, I will only contact him and his company. He made what started off as a bad experience into a great experience. Highly recommended! ,

Fast response. Vitaliy was awesome. Electrolux was going to charge me $360 just to come and send…read moreout some contracted third party to "look" at my dryer, but Good Guy Appliance was way less! I highly, highly recommend this company.