Repair Technician Stephan #88 was on time, efficient and very thorough. It was a pleasure working with him. S. James, Santee, CA 92071 read more

An absolute fraud of a service company. From arriving at my house Technician had a nasty smirk on his face as if he didn't like his job or wanted to be at my address or most likely already like that. He made contact with me and instantly had an attitude with answers or options that lead no where always with an excuse to why he couldn't do the service. Lazy or just fraud ,he wanted to do nothing leave in 30 seconds and still tried to charge me a service fee lol what a joke of a guy. I had to literally te him to get the F out my house. I will never ever want to see this company near my home. read more

This review is for Damien S. #77. He came out to service my dishwasher and provided me with great insight on why my dishwasher was not drying. He was very thorough and kind. He enjoys his job and does it well! read more

Very unhappy with this company. First time around they did not fix our issue resulting into health consequences for my family - we were eating food from dishes that were not washed in hot water. They continue to insist on repairing our dishwasher now that it is covered in grime, bacteria build up and possibly mold. The customer service is also poor. They missed first appointment and said they called me, I had no missed calls. read more

I have never posted a negative review before but theses guys are a rip off. They came out to fix my fridge at a cost of $140. They didn't fix it. They told me it needed more, the tech that came out could not fix it and the cost would be $850 LABOR ONLY. I have no problem paying for a repair that is justified but a total of nearly $1000 to fix it? Complete rip off. read more

BAD customer service they came to the house never call me on the phone I never ring doorbell only left their business door BAD EXPERIENCE

This company is HORRIBLE! They changed my appointment 4 times and refused to take responsibility. The lady Rebecca who answers the phones is argumentative and does not seem to know what is happening at her own company. Run from them! read more

I want you all to know about the amazing service my family and I received from Stephan C. #88! he was scheduled to be at my home at 9 and he showed up on time but unfortunately my whole house was asleep and he waited an hour for us to wake up and open the door! despite the lack of considerably from my family he still provided the most impeccable inspection of the stove in my kitchen. Stephan was very accommodating, courteous, patient, and enthusiastic the whole time he was helping us. on top of his charismatic and bodacious personality he was willing to work his hardest to solve the simplest of issues ensuring the most efficient of services. I recommend everybody calls Stephan for any appliance needs!!! he was the most perfect person for the job. Thank you Steph/ read more

1-800-appliance - business card - Appliances & Repair Near Me - Poway, California

If I could leave 0 stars I would. Literally one of the worst repair companies I've ever worked with. Customer service is atrocious. They waste your time by having you call in and explain your issue. Two separate times now, the repair technician has come out, been told the EXACT same thing they were told over the phone and we were informed parts needed to be ordered. The technician was literally here for 45 seconds. Maybe that wouldn't be so bad except when you're given a time window of 12-4pm so you sit at your house doing nothing for 4pm to come and go. I reached out asking for an ETA. They couldn't even meet the updated ETA let alone reach out to me to inform me what's going on. Such a waste of my time and the receptionists are rude as well. I'll avoid this company at all costs going forward. read more

The owner had contacted me about our previous experience and was such a kind (& reasonable) man. They have a satisfaction guarantee and he stood by that. He never asked me to re write a review which I found to be classy and credible. We recently had an issue with our garbage disposal and asked the owner directly for a tech he could recommend sending out to us. Mark (tech #27) arrived on time (they give you a two hour window). We kinda chuckled b/c I think Mark was the tech that we wanted and was supposed to be sent out for the last visit. He assessed the disposal situation and determined that it had to be changed out. The price was fair but keep in mind that the repair is being done right then and there so sometimes paying a bit more is necessary. He installed a brand new Whirlpool disposal (sis thought they'd use a knock off brand but nope) and even changed the sink hole thingy (where there are flaps, etc). Mark even helped me stabilize the dishwasher that was kinda loose from the last tech's visit. It was a completely different experience this time around. We are glad we used 800appliance again and would use them for a future issue (with Mark the tech). read more

1-800-appliance - Mark - quick, efficient, and fair - Appliances & Repair Near Me - Poway, California

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We were so frustrated by the repair company that our warranty coverage appointed to fix our dishwasher. Literally got the runaround for over two months and finally called them back fuming. After that phone call they must have sensed how pissed we were cause they called these guys and they came out the very next morning. 1-800-appliance was awesome. Super professional, friendly and efficient. Greg M and a trainee were in and out of our place in about 15 minutes and after waiting for as long as we did just to get a diagnosis from the other company it was an absolute breath of fresh air. I'm definitely calling these guys the next time I have to pay out of pocket for an appliance. read more

Whirlpool sent this company out, since our 6 month old dishwasher was not cleaning, drying dishes, taking 5-6 hours to run and not too mention was extremely loud (it was a 43 decibel dishwasher!) The tech (#821) came out and only ran the computer to "check the codes" and see what the problem was. Since there was no code, he said there was no problem and nothing he could do. He ran the dishwasher for 5 minutes. He wouldn't even examine the dishwasher. We told him, just leave it and we will contact Whirlpool and the store we bought it from. We call the store, the manager had us return it for a full refund. After speaking with the salesperson, he said he had the same dishwasher and did not experience the problems we had and that there definitely a problem with this one. read more

I don't think this company operates in good faith. I had a Kitchen Aid dishwasher that had a bad control board which was covered under the 5 year warranty. Kitchen Aid said they need to verify this with a qualified technician and that I would have to pay for it. They selected 1800 appliance. So I called 1800 appliance and explained that I just need verification, not an actual repair. The guy they sent out basically said it's not covered, citing no evidence and having no interesting in actually reading the warranty. But the note said "Bad User Interface Control Board" and the warranty said "Electronic Controls." So I called Kitchen Aid to explain and Kitchen Aid said they had to have the part ordered by the technician. So I call to tell James to initiate the replacement and 1-800 appliance straight up ghosted me; wouldn't respond to emails, phone calls, etc. Clearly they were caught in an indefensible position and clearly they are colluding in consumer fraud. I mean: this is covered under the warranty. And, the guy they sent over lost one of the screws to my already broken dishwasher, but offered to pay for a new one. So I have to literally order a screw that this guy lost. Not sure how these people sleep at night. They're essentially robbing people, or at least trying to rob people. Either that or they are just incompetent on a level that defies human understanding. read more

1-800-appliance - Text of email from 1-800 appliance - Appliances & Repair Near Me - Poway, California

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I ordered microwave parts to fix the damaged microwave I received July 2021. They never received the parts. I contacted them on several occasions from July to October 2021. They never got the part and never reached out to me. Contacted them again June 2022, 8 months later, and they still don't have the part. They didn't apologize for the inconvenience or for not getting back to me after such a long time. read more

Have used this company (and Stephan #88 twice), and been happy with previous visits. This time, there was a bit of a hiccup - apparently the parts department they are using is not sending things on time, thus delaying the fixes, even though you are scheduled. They are very good about communicating your appt, from emails confirming the appt and then texts on the day of, narrowing your window of time, and letting you know when they are on the way. Stephan showed up Thurs, went to pick up the part after verifying I wanted to fix the stove. Then I received 2 calls saying I need to reschedule my appt. The part did not get ordered when I made the first appt, so my time, Stephan's time were wasted. He returned Monday with the part and fixed everything...My advice: make sure the parts are on board the day before your appt. Stephan does great work, so I recommend him! read more

Whirlpool contractor for refrigerator repair and this is now the third or fourth time we have spent the day waiting for a tech to show up in our scheduled time, to find out afterwards they will not make it. Calling to reschedule and appointment setters literally say we can set the appointment but they may or may not make it. How about a little communication?!? I understand it's a contract job and you don't get to bill as much for it, but at least be professional about it. read more

Absolutely my go to ! We met Stephan #88 about 5 years ago when our dishwasher went out . He is the most thorough and always explains everything before he starts . I hate to say I never pay attention because i trust him and his company 100%. We always recommend him first. If Stephan can't fix it , replace it . Thanks for always being the best ! read more

Maytag factory repair sent this company to repair a noisy washing machine. The repair consisted of replacing the tub assembly. The installer took 9 hours to install the part. During the installation, the installer flooded the laundry room, adjacent hallway and the bedroom located behind the laundry room wall. The hardwood floor in the hallway was damaged. The company has been unresponsive to the issue. My insurance company has provided remediation services attempting to dry the affected areas. The washer now makes a different noise and appears to have a leak. I really don't recommend 1-800-appliance. read more

Robbie #95 is a fantastic tech and is very knowledgeable. Robbie came in and got right to work and before we knew it the job was finished. We will defiantly call on him again. P.S. As a pug lover he is tops in our book. read more

1-800-appliance - Appliances & Repair Near Me - Poway, California

My 77 year old mother called 1-800-appliance to have her rusting dishwasher fixed. She had people out to her house 2 times, she was charged, and still not one part on the dishwasher has been fixed or replaced.... If this is not taking advantage of an older lady I'm not sure what is. BEWARE! GO ELSEWHERE! read more

I don't usually leave a yelp reviews when I'm just basically satisfied, so the fact that I'm writing this review means that I was more than satisfied. Today I had the pleasure of having a refrigerator serviced by service technician Stephan #88. He was super nice, made the repair in just a few minutes then took the time to give me some pointers on how to care for my other appliances. He was easy to talk to and I could tell he was a nice guy because my dog loved him. This was service over and above what I would expect from anyone. Thanks Stephan! read more

Girls on the phone are having too much fun. When I called, person that answered exploded in laughter mid-conversation, which is fine had she apologized and carried on, but instead she just hangs up. Totally unprofessional. Now I call back, trying to find out who that funny woman was, I am informed that there are 8 people working on phones, and it is impossible to find out who I spoke with. All-right, moving along to my original reason for calling: to re-schedule the appointment that this company's tech had already missed I am given a date and time that is inconvenient for me, I ask for another day and time, I am told that they only have "2 technicians" working, and cannot accommodate my specific request Then she adds that I should take this appointment, otherwise there will be a long wait for the next available one. How the hell you have 8 people on the phone and only 2 technicians? Is in not supposed to be other way around? Just stay away, typical low grade service company. read more

Robbie Tech #25 is da bomb! These guys are prompt, personable, fast, friendly, and efficient. My dryer is OLD but a workhorse. It wouldn't heat. I called them YESTERDAY and they had an open appt the next day/today. Robbie was EARLY!!! What? Nice guy. Great job. It was a heater fuse. I will keep calling them. So far they have worked on my dryer, dishwasher, washer... read more

I'm not sure how this place is still in business. So unprofessional with the call center and my repair man works at unresponsive pace with getting nothing done. I unfortunately have to use them. I DON'T RECOMMEND them if you are paying out of pocket. I have insurance with Home Depot Asurion called them 10/13/19 and made an appointment for 10/17/19. My 1st appointment Armando calls me and says he will be there in less than 20 minutes. MONIQUE now calls me within 5 min to cancelled and moves it to 2 days later because he had car trouble. 10/19/19 Armando looked at the washer and said he does not have the part and said some time the next week he might get it. Got no call back so I called and MONIQUE couldn't get me an appointment until 10/23/19. Armando "serviced" my washer. Took about 15 min. Started a new load right away because I couldn't believe he fixed it. Surprise same error code appeares. Called their office within 35 min of Armando leaving saying he did not fix the washer. MONIQUE made another appointment for 10/28/19. Armando comes on Thursday and says whats the problem I thought I fixed it already. I tell him no the same error code appears and makes even more noises with liquid swashing around in the bottom. He looked at it again and wouldn't have the parts until Wednesday. Said someone else might come because he had training for that day. Called to confirm and said that they would have the part for Wednesday but they train all their employees so they moved it for Thursday 10/31/19(LINDSEY). Armando comes again and says the suspension is bad, has to replace some type of plate and somethings else with oil all over my floor and the washer. The total cost of repair and parts is far greater than the cost of the unit. That he will tell his boss that it is not worth repairing and he will send the paper work in. He says if no one calls you by Tuesday to call them to move forward. I call Tuesday and they say the are waiting for more information. I tell the to please call me back. At this point I am so frustrate it has been over 3 weeks without a washer. I call again Wednesday with LINDSEY says she is sorry but they are waiting on Armando for something. I call today 11/11/19 in the morning and they tell that they are in fact going to try fixing it and the next available appointment is for Saturday 11/16/19 12-4. I was so frustrated and mad I didn't even getting her name. One month out without a washer. This is unacceptable and how is it possible it takes so long to repair something you're supposedly an expert at. read more

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Update: it's been 2 months since the repairs and I am still getting robocalls to schedule the repairs. I would give a better rating but they did the repairs a month ago and I am still getting multiple calls a day from an automated system to schedule repairs. I have called about six times to ask them to stop and they tell me they will leave a note for the manager but the calls don't stop! As instructed I listened to the whole message to get the "opt-out" option but there wasn't one. read more

Super friendly and knowledgeable tech Stephan #88 Had the right answers didn't try to sell us on a repair when he realized the equipment was outdated and just needed to be replaced read more

Stephan Was very friendly, very efficient, very tidy. I would definitely want him as a technician again. My experience with one 800 appliance has been nothing but awesome. I've dealt with a lot of other appliance repair companies in the area and none of my experiences are anywhere near as enjoyable as dealing with these guys! read more

Why it's often better to hire a professional example #403. I've got a stacking Whirlpool washer/dryer combo. I bought it about 6-7 years ago, but it's still in good shape. However, when it was originally delivered, the rear leveling leg collapsed and the installation/repair guy, Robbie Nolan, had a heck of a time getting it to stay level. But he did fix it. Fast forward to this weekend. I tore the duct that sends the hot air outside and my prior duct tape repair failed. No worries, I'll just go to Home Depot, buy a new section of duct and install that. Visited HD and was about to buy the flexible duct such as the one I was replacing. But a German guy, who did not work for Home Depot said, "Yah, you should buy zee semi-rigid duct. Ist much better und vill last much longer". So I bought the semi-rigid duct. Drove home and it didn't fit. Drove back to Home Depot and bought the flexible duct that I was going to buy in the first place. Returned home but I couldn't quite get to the duct receptacle on the back of the dryer. If...only...I...can...push...this...thing...out...another...inch...I... BOOM!!!! The dryer's leveling leg collapses and a bunch of crap on top of the thing falls onto my head. Messed with it a bit more, cut the heck out of my arm on the sharp metal, and finally decided to call 1-800-Appliance, the same folks who did the original repair. Richard B #37 shows up, 30 minutes later he's done. I told him, "How did you get that duct on? I had a hell of a time getting at it behind the machine." He replied, "Took me about 2 minutes. Really easy." "Yes, but how did you get behind the machine?" He said, "I didn't, you can get at it from the front of the machine. Just remove a couple of screws and you have access". Doh! I'm actually pretty handy, but also a big believer in hiring people who can do their job in their sleep. read more

This is our first time using this company & they were awesome; from the customer service to the technician himself... ILYA (tech #25) was very kind, informative & funny too. He made sure he checked every possible issue to our dryer. Even showed me how to check & clean the vent hose. We were worried that we would have to wait because of the motor replacement but he took care of everything that same morning. From all the appliances we own & had to get serviced, this is the first time we didn't have to wait for a part & schedule again for the final repair. Awesome job! read more

1-800-appliance - Appliances & Repair Near Me - Poway, California

great service from Stephan #88! Since the part was not available, he made sure it was ordered and come back the next day exactly when he said he would. He knows his stuff. While he was at my house, he gave me some advice on my dishwasher, gave my nephew a frisbee and a very cool mini-flashlight keychain. I highly recommend him ! Thanks Stephan, you are terrific! read more

I have had the pleasure of working with this organization for several of my kitchen appliances. Always pleased with the work. Stephan, #88 was my last technician and he was great. He was taking over from another technician and took time to learn about my history and the problem I was having. Very professional, kind, helpful and knowledgeable. The part took a long time to come from Kitchenaid but they all stayed in close contact with me and all was well in the end. Thank you Stephan! read more

Stephan#88 was assigned to replace the front panel of our dishwasher due to scratches and not only he helped us in fixing it but also gave us useful tips on how to take care of it. Thank you!! read more

After my washing machine stopped agitating, I called Whirlpool to report the issue was the machine was less than a year old. Whirlpool referred me to 1-800-appliance and scheduled the appointment which was very convenient. Visit #1 - Stephan (#88) was assigned and arrived on time, calling beforehand. He was very friendly and even provided my children with a frisbee. He informed me that he did a reset of my machine as it was likely off balance and was on his way. Visit #2 - I attempted to wash a load of laundry and the same issue occurred. I called 1-800-appliance and they scheduled another appointment. Stephan returned and changed out the control panel this time after waiting several additional days to order the part. Again, he left under 20 minutes without running the machine through a cycle to see if the issue was resolved. Visit #3 - Scheduling the third appointment took several additional days. This time, Stephan arrived and called Whirlpool support. He indicated that my water had been turned off - this was not accurate or possible as the machine had been filling with water. I requested that he wait to see if the machine was working and agitating properly and he was resistant and stated "he didn't have the time." After challenging him about the water being turned on properly, he declared thar it is a valve problem and told me he had to order a part (again). I let him know that waiting is not an option and he reluctantly "found" the part within 30 minutes. The valve was replaced and the machine is finally working for the time being. This resolution took three weeks and several hours on the phone. Save yourself time, stress, and a mountain of laundry by calling another company. read more

I have no idea what the tech did but he never turned up... Made an appointment for 8-12 Friday -- They changed it to the afternoon 12-4 then again at 2-4 At 3.30 PM received a text that they are 30 min away ... Called at 5 PM receptionist could not reach Tech #51 At 5.45 PM tech sent invoice showing he had turned up and fixed Dishwasher ... Funny bit I have wasted my entire day waiting for them and they never turned up... WTF Update: they said he went to the wrong house??? I am expected to believe the tech tuned up at a house and the woman let him in to fix the dishwasher late on Friday night.. I think the tech wanted to knock off early on Friday and blew off the call read more

Stephan 88 fixed the frozen slide on our fridge and explained how the cooling system works. All went well. read more

Company came out a year ago and replaced the igniter in my oven. Used plastic wire nuts which melted all over the bottom of my oven and burned out the circuit board. They sent a tech out to take a look knowing the issue, and he arrived with no parts and said there's nothing he can do because it's past warranty. Unskilled or untrained techs who do the least they can to get the job done. Will never use them again and may be filing a lawsuit. read more

1-800-appliance - Appliances & Repair Near Me - Poway, California

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I had an issue with my Whirlpool dishwasher and Stephan C. #88 came to help. He was friendly and went out of his way to not only fix the problem, but also gave me tips/tricks on how to use our dishwasher and other appliances. read more

Having an issue with our dryer we called 1-880 appliance. The tech called us to let us know when they would be here. Stephane #88 was prompt very kind and professional. He fixed our dryer very quickly and had all kinds of good advise for our other appliances. We would defiantly call this firm again. read more

Wow. Avoid this company at all costs. Since I posted the first part of this review things have degenerated further: Our refrigerator still doesn't work right. Freezes produce, milk and eggs solid. But that isn't the worst of it. Their workman, Viktor, who refused to return my components finally did return them (or at least parts that resembled mine). Unfortunately, he defied the directive of his company and returned, numerous times, without an appointment and with a hostile and belligerent attitude. Frankly, I was afraid to permit him inside my home. They finally sent over another workman to complete the job and to get my fridge functioning. Unfortunately, David, their manager, decided to jack the price up on our repair, I suppose to teach me some sort of lesson. Viktor had told me he only needed a $14 part to finish our repair. Yet David informed me, with a very cocky and unyeilding attitude, "I don't care what Viktor told you...I'm charging you $45 for that part!" I then asked their workman to leave my home. I called down to their headquarters and left a detailed message for their owner, "Perry". Perry ignored my call. Sending me to collections instead. The ironic part of their charge to collections is that their own receipt clearly states..."If you are unhappy, for any reason, with your repair...you pay NOTHING." 1 (800) appliance is a corrupt and inept repair company. Avoid them at any cost. read more

Stephen C. came to fix our dryer that wasn't heating. He provided good customer service. He was very professional, respectful and kind. Recommend this company. read more