My computer started running super slow so I took it to north coast in avon lake, they are right next to that martys bike shop. Anyways, they told me my operating system needs to be reinstalled. I got the computer back and it was still running very slow! Also all my files were gone, I told them my pictures were important but when I called they said all my files were corrupted. Not sure if that's true or not so I called dell and they had me run a diagnostic mode built into the computer and it showed the hard drive failing. So I paid all that money to have my computer wiped because that's what they said the problem was and it turns out the hard drive was bad. I called to complain again but they said best they can do is give me some sort of discount and no refund. Taking somewhere else. read more