I rate this place a zero and also agree %100 with the 0 star comment below. I usually don't write yelp reviews, but this place needs it.
We parked unintentional at a place that barely had a red line - why we got towed.
The office is located in a sketch building/alley in the back. Difficult to find. Upon walking in, you get slammed in the face with old stinky smoke smell. Everything in this little office is COATED with old/current smoke and is a yellow tint. Add onto that like 30 years of dust + equally old office equipment and tv. Someone smoked in the office for YEARS and YEARS. Honestly cannot tell if it is still happening. So that was my first impression.
The crude lady sitting in the front must have had a bad day or something, maybe someone pee'd in her cheerios. She proceeded to WRITE our Credit information down in its entirety, including the back numbers on a writing pad. She told us the amount without us seeing an invoice and charged us $250 for our towed truck. She slid our CC in her CC machine. I asked her about writing down our CC number and she said she needed it to enter it in the computer on our invoice. So tell me why she didn't just look at our CC that she had in her hand?! When I asked about her writing our CC number on that writing pad, she proceeded to tell us "I have worked her 19 years.. ect ect". Like I was offending HER? Umm YOU are writing OUR CC info down lady...
After that, I'm not sure if she used the our CC info that she wrote down at that moment, but she ripped off that paper where she wrote our CC info on and gave it to us? Yeah that's what we want, a lose piece of paper with our CC info in it. Thanks. And I do know about those tricks where if you press hard enough when writing down info, it 'indents' on the next piece so it can be read later...so hope we don't get screwed over later North Bay Tow.
She then printed out our invoice, and on the item line where it was a "Private Tow" the quantity was 1.5 and she charged us $250. Shouldn't the quantity be 1? We didn't have 1.5 cars towed... ALSO the "Towed From" address was not our address... We should be able to see an invoice BEFORE we pay. Unprofessional.
We then had to drive way out on Peabody road to pick up our truck. We stood around at this janky junkyard infront of a locked fence for about 10min where we could see our truck. The lady said that if our truck wasn't there, the driver would "be there soon with it". No one was in sight. I called the office and a guy wanted to argue with us about "what did the lady tell you?! What did the lady tell you?!" he kept saying, and I said "She said that if our truck wasn't here, we would have to wait for the guy. Well our truck IS here and no one is here." He backpedaled and told us someone would 'be there soon'. About 20min later, it started to rain. As it started to down-pour, we decided to wait in my car. About 45min later, the driver showed up.
This place is extremely unprofessional and both the locations are utterly disgusting. They need to rip up the 30 year old carpet and actually make it look professional and presentable. It has been at least 6 hours, and I STILL have a headache from 2nd-hand smoke. If you are pregnant, do NOT go in that place. Do NOT.
This place was extremely scummy and sketchy, and I wouldn't trust them after the service we had. I know these business make A LOT of money, at least you could try to get the smoke out and make the reception room at least presentable and up-to-date to be in our century. Disgusting disgusting place. read more
