Money! This bank location is in the center of Novato but, it is a few miles away from the freeway…read more I haven't seen an ATM near Costco in Novato; Wells Fargo should have an ATM machine at this shopping location! https://www.wellsfargo.com/locator/search/NOVATO_CA/

What bunch of slime bags! Their banking app is so easy to break into my housekeeper broke in and…read morechanged my password to SassyLady1 and stole $18000 from me which I haven't gotten back from WFB yet! Their Teller had the nerve to urge me to use the ATM at my branch, this guys so dumb he doesn't realize that he'd be out of a job if everyone took his advise. They opened 2 regular accounts and 8 business accounts when I'm not a business and I wanted only 1 account! Then they sent me arbitration forms but they wanted all the account numbers and no one would help me so I got nothing from all the confusion cos they wouldn't let me close any of those accounts!? Howcome American Greed hasn't done a program about God what a terrible place this is to live at times! I'd be banking somewhere else but I'm hoping to get some of my money back!

I've banked at a few places over my lifetime and I've absolutely despised every one except for…read morePatelco. During the cyber attack I lost access to online banking for two weeks. But I got updates and progress reports regularly and all of my payments came though without any issues.

Just skidded into the local branch for a replacement card - basically 30secs before 5pm ... the…read moreteller, Samantha Ramirez was super friendly, no detection of "why are you here minutes before 5pm...?" Samantha was welcoming and jumped right in to support my needs - there were many. In addition, she requested backup when something didn't line up with what she needed to support my request(s) - Sean Mulligan stepped in to assist and resolve the matter immediately. He did so with ease and with a super jovial disposition. Nice suit Sean! In conversation - Yuri was helpful in locating branches in Oakland for my volunteer duties tomorrow. Everyone was super smiley and nice - makes me want to come at 4:30pm and see who is serving cookies!! Love this branch, team and superior quality customer service! Thank you again team! I fully appreciate you all for helping me at 4:58pm. ;-)

This branch has the most friendly and helpful staff! I went in the other day for a deposit and saw…read morethat the branch is going through some construction even with small space and loud fans they still have a smile on their face. The only reason that holds up the line are the "NON" customers wanting to cash checks with ID issues or the fact that they are hiding money from the IRS! You hear yelling over the fee for cashing checks or if something is wrong with the checks. GO TO YOUR OWN BANK! If you don't like holds stop overdraft on your accounts. Funny how the majority of the comments are about cashing checks lol

As always the manager runs around leaving the same 2 employees in which one shut down the line…read morewhile I'm writing this review. Now one person is running the entire line with multiple people always in line. I'm tired of them soliciting to get new accounts, credit cards, etc all the time. The manager here is super rude and always bothering the customer in line EVERG SINGLE TIME IM HERE. Like please let me come in peace and go do your job. Help the tellers who are clearly struggling because you do NOTHING and walk around all day. The manager then proceeded to have an attitude when I told her I wanted a bank teller not her. And the bank teller helped me with a smile.

I have had a safe deposit box and RCU for many years, and I realized that it was really a waste of…read moremoney. In today's economy, I'm trying to save as much money as I can. I arrived, and there was a very long line for the tellers, and most business is now done with tellers. They used to have a customer service desk and you could get help there for safe deposit boxes, but that's been gone a while. Thankfully, there was a woman, I believe Maria (sorry, can't recall, but I think that was it) was able to help me so that I didn't have to wait in the line. Closing the box was easy, I had both keys, and it took less than twenty minutes.

I'm sure they have lots of customers, the fact that their trying to persuade customers to use the…read moreinstant teller machine tells me that they're all about themselves and not customer service. I waited yesterday for about 30 minutes while tellers came and went. When I finally got up to the front, the teller was very defensive and said well you can do everything at the instant teller machine. My eye sight is bad and I don't see the numbers very well. Just another business that could care less about customer service.

I am infinitely grateful for Carlos and his team. You can tell from the first interaction how…read moregenuine and high quality Vale Auto Repair truly is, and to have your vehicle serviced here is a blessing. What I can speak to is the thoughtfulness, genuineness, reliability, and focus this team has. What I cannot speak on is the price, and that is because the work Carlos did was both exceptional, and free of charge. I had a 1996 Ford E-250 I had just bought which was leaking coolant, showing check engine, and rattling with engine ticking on my first day of owning it. Upon finding this, I immediately stopped driving it, and began considering returning it (as the dealership had returns as an option within 48 hours of purchasing). I wanted to get a full view of the cars issues, but I only had 5 more hours to make the call, so I called numerous mechanics who said they didn't have openings for days or weeks. Carlos told me to come by in 2 hours, which was the first notable action. I arrived early, and he and his team immediately began working on my car to find the issues, which was, again, exceptional service. Carlos found the radiator was busted, and said he could check the rest of the vehicle, but if I wanted the car running again today, we'd have to order the radiator right then so that it would arrive on time, and they could install it that day. He agreed to order the part, and check the rest of the van in the meantime. If everything checked out, he would install the part and have me on my way by 3pm. The willingness and dedication from these gentlemen was exactly what I needed in my time of need. Ultimately, I decided to return the van due to issues with both the van and the dealer, so after Carlos did research on my particular van, a full vehicle inspection, and diagnosed my radiator, I asked how much I owed. He said nothing, as he hadn't done any actual work on the vehicle. Other mechanics quoted me $120+ for the diagnosis I was looking for if I scheduled a week in advance, and these guys did it same day for free. With their effort and willingness, you can tell they truly care about what they're doing and making sure their customers leave happy, which is exactly what I needed in my time of desperation. Easiest 5 stars I could give, thank you to Carlos and his team!

Marvin, the owner is great. He is very professional and great at what he does. His prices are good…read moreand work is clean. Here is my go to Mechanic.

I wanted to say that every time I go there, the staff are always friendly, especially Thavy. She's…read morealways nice, helpful, and professional. I believe she's been there for a long time, and she knows many of the clients by name. That really makes me feel good and welcomed whenever I go to the bank on Grant Avenue in Novato.

Appreciate the excellent service Thanks for having nice and patient people working with you like…read moreRobert who helped me to recover my missed ATM card and guide me to get my credit card approved in hours

I was told specifically by the small business department who I spoke to on the phone to go into the…read morebranch and ask for a specific form. The employee at this branch questioned me about what I was told several times and was insisting that I should be able to accomplish what I need to accomplish online even though I explained that I already tried it with the representative who I spoke with on the phone. Because I started getting annoyed after being questioned and doubted several times about the information I had provided, a senior employee decided that it was appropriate for him to come out and defend the other employee who it turns out is new. I'm sorry but if you're a new employee and your customer is telling you something that they're not able to accomplish online because that is exactly what the online rep told them then maybe instead of continuing to question and doubt the customer you should pick up the phone and call someone and inquire about a process that you are unfamiliar with. So instead this senior employee decided to say that I was the one that was being unreasonable. I will never go into this branch again I will not be treated that way and I recommend you don't either.. perhaps training your new employees more appropriately would have been the better way to handle this rather than taking it out on the customer. Pathetic excuse for any type of customer service.

Deposited a check at Schwab in Novato on Grant and got prompt, friendly service. Very nice office,…read morevery conveniently located.

Chase Bank allowed $8,018 to be stolen out of my checking account. The branch manager was alarmed…read moreand promised the money would be returned but it never was. Now she is ignoring me as is the whole institution. The largest bank in the world is also the most evil. Yes there is an official Novato Police record of this event. My point is that Chase Bank will allow money to be stolen and will not stand by you. It's a fact.

This is a ridiculous bank. One younger gentleman that works there that always wears a banker suit…read moreis probably one of the most annoying people I've encountered in my life. I dread having to go in to this place. The entire branch is run incredibly poorly.

This Umpqua's employees make you feel like family. Whenever I have to stop by and AJ helps me, she…read morealways greets me by name, which feels somewhat strange, but it's good customer service. Maybe it's because other places don't really take the time to remember customers' names. They're always very helpful and quick so I can get in and out.

Excellent bank. Everyone is so very helpful and friendly. However, I do miss AJ!!! But, I'm happy…read morefor her. Thank you for such great service.

Didn't expect to write a review about a bank....BUT!!!...Robert knows customer service! Highly…read morerecommend Novato branch of Westmaerica! Well managed bank!

This is the worst bank I have ever dealt with. They have the most archaic systems, online banking,…read moreand worst customer service. The big guy with the bald head and beard who calls himself the manager wouldn't know how to keep a customer if his life depended on it. They tell you how to set up your accounts to avoid monthly fees and then change their terms whenever they want and don't let you know about it. No matter what happens they will never, ever reverse a fee to try to keep their customer. I originally signed up with them because of how close they are to my work but now I would much rather drive 15 minutes up the freeway to Bank of America where they know how to treat their customers, greet you right when you walk in, and explain any and all fees and even reverse one once in a while if you are human and make a mistake. West America is literally the worst and I don't see that branch being in business much longer. Even with no customers ever in the lobby they will still all stare at you and not help you until they absolutely have to. Really the place is a joke.