Money! This bank location is in the center of Novato but, it is a few miles away from the freeway…read more I haven't seen an ATM near Costco in Novato; Wells Fargo should have an ATM machine at this shopping location! https://www.wellsfargo.com/locator/search/NOVATO_CA/

What bunch of slime bags! Their banking app is so easy to break into my housekeeper broke in and…read morechanged my password to SassyLady1 and stole $18000 from me which I haven't gotten back from WFB yet! Their Teller had the nerve to urge me to use the ATM at my branch, this guys so dumb he doesn't realize that he'd be out of a job if everyone took his advise. They opened 2 regular accounts and 8 business accounts when I'm not a business and I wanted only 1 account! Then they sent me arbitration forms but they wanted all the account numbers and no one would help me so I got nothing from all the confusion cos they wouldn't let me close any of those accounts!? Howcome American Greed hasn't done a program about God what a terrible place this is to live at times! I'd be banking somewhere else but I'm hoping to get some of my money back!

Excellent bank. Everyone is so very helpful and friendly. However, I do miss AJ!!! But, I'm happy…read morefor her. Thank you for such great service.

This Umpqua's employees make you feel like family. Whenever I have to stop by and AJ helps me, she…read morealways greets me by name, which feels somewhat strange, but it's good customer service. Maybe it's because other places don't really take the time to remember customers' names. They're always very helpful and quick so I can get in and out.

As always the manager runs around leaving the same 2 employees in which one shut down the line…read morewhile I'm writing this review. Now one person is running the entire line with multiple people always in line. I'm tired of them soliciting to get new accounts, credit cards, etc all the time. The manager here is super rude and always bothering the customer in line EVERG SINGLE TIME IM HERE. Like please let me come in peace and go do your job. Help the tellers who are clearly struggling because you do NOTHING and walk around all day. The manager then proceeded to have an attitude when I told her I wanted a bank teller not her. And the bank teller helped me with a smile.

I had to wait for at least 10 minutes with several people in line they only had one teller in the…read moreafternoon.

I've banked at a few places over my lifetime and I've absolutely despised every one except for…read morePatelco. During the cyber attack I lost access to online banking for two weeks. But I got updates and progress reports regularly and all of my payments came though without any issues.

Just skidded into the local branch for a replacement card - basically 30secs before 5pm ... the…read moreteller, Samantha Ramirez was super friendly, no detection of "why are you here minutes before 5pm...?" Samantha was welcoming and jumped right in to support my needs - there were many. In addition, she requested backup when something didn't line up with what she needed to support my request(s) - Sean Mulligan stepped in to assist and resolve the matter immediately. He did so with ease and with a super jovial disposition. Nice suit Sean! In conversation - Yuri was helpful in locating branches in Oakland for my volunteer duties tomorrow. Everyone was super smiley and nice - makes me want to come at 4:30pm and see who is serving cookies!! Love this branch, team and superior quality customer service! Thank you again team! I fully appreciate you all for helping me at 4:58pm. ;-)

I love this Novato branch of Bank of Marin, and have hope that they will continue to retain…read moretheir high ground and never give way to the crass, exploitive norms of so many larger banks and corporations. They have unfailingly given informed, intelligent, thorough service, and the people there have been exceptionally, and unfailingly, courteous and friendly. Members of their staff have taken the time to thoroughly explain important money matters. Service has been efficient, and timely. Our older son was completely charmed by this bank on a visit here from the U.K., as he sat with Cindy Ponce to open accounts with Bank of Marin after closing out accounts with Wells-Fargo. What a contrast Ms. Ponce's professionalism and friendliness were against his experience with Wells Fargo which had caused him gross inconvenience because of a forgotten pin number no matter what identification and documentation he provided them --- to the point of themselves being suspect as offensive and untrustworthy. In this era in which many corporations and businesses, and home improvement contractors, and utility companies, have gone to the dogs (gone to the wolf pack), by such money madness to the point of wrongfully exploiting (and even defrauding) their patrons, Bank of Marin stands out as exemplary in its fair, considerate, professional treatment of its patrons and employees. As a friend once said, "SOMEONE has to set an example!"

I have been banking here now for about 10 years, both privately and for my business. I used to…read morebank at Washington Mutual (now Chase) but didn't like the big bank attitude. The service at Bank of Marin is really personal and good. I've dealt a lot with Irene Palmear who is great. I like the feel of a small bank and the personalized service. However, I don't like the fact that there has been a lot of changing of personnel the last couple of years. A couple of the new gals are really not that friendly.

Kelly was excellent as usual...efficient & courteous even during the busy hours!! It's reassuring…read moreto know that no matter what the hour the customer will be taken care of properly!

Wait time are exclusive manager sat and talked with a guy for 20+ mins and left before helping me…read moreFelt like my business was not wanted

I've been a customer of New Redwood Insurance for the past 10 years, and my experience has…read moreconsistently been excellent. Over the years, their team has proven to be reliable, knowledgeable, and genuinely committed to making sure I'm properly covered and well informed. Anytime I've had questions, needed adjustments to my policy, or dealt with a claim, the process has been smooth and straightforward. Their responsiveness and willingness to explain options in clear, simple terms has always stood out to me. It never feels rushed or transactional -- they actually take the time to understand my needs and make recommendations that make sense. What I value most is the peace of mind that comes with knowing I can trust them. After a decade as a customer, that trust has only grown. I would confidently recommend New Redwood Insurance to anyone looking for long-term reliability, strong customer service, and a company that truly puts its clients first.

I have talked to Chris about insurance and vehicle registrations. He is a really great guy and…read morespends a lot of time with you and will help you with something even if he can't offer what you are looking for. Very professional and helpful.

I have had a safe deposit box and RCU for many years, and I realized that it was really a waste of…read moremoney. In today's economy, I'm trying to save as much money as I can. I arrived, and there was a very long line for the tellers, and most business is now done with tellers. They used to have a customer service desk and you could get help there for safe deposit boxes, but that's been gone a while. Thankfully, there was a woman, I believe Maria (sorry, can't recall, but I think that was it) was able to help me so that I didn't have to wait in the line. Closing the box was easy, I had both keys, and it took less than twenty minutes.

I'm sure they have lots of customers, the fact that their trying to persuade customers to use the…read moreinstant teller machine tells me that they're all about themselves and not customer service. I waited yesterday for about 30 minutes while tellers came and went. When I finally got up to the front, the teller was very defensive and said well you can do everything at the instant teller machine. My eye sight is bad and I don't see the numbers very well. Just another business that could care less about customer service.

I wanted to say that every time I go there, the staff are always friendly, especially Thavy. She's…read morealways nice, helpful, and professional. I believe she's been there for a long time, and she knows many of the clients by name. That really makes me feel good and welcomed whenever I go to the bank on Grant Avenue in Novato.

Appreciate the excellent service Thanks for having nice and patient people working with you like…read moreRobert who helped me to recover my missed ATM card and guide me to get my credit card approved in hours

I've been banking at this branch since 1991 and they continually nurtured an inclusive and high…read morelevel of hands-on support, regardless of the name changes. In a culture of no-touch and impersonal service, this branch has a family feel and they treat customers with respect and equity. The employees are invested personally and professionally with a high level of personal care because they live locally and their families are community participants. They've offered investment solutions to me when I didn't realize that I was in a position to invest some long- and short-term funds. Margery and Bruce among many other staff members are exceptional and deserve positive recognition.

I have to update my review on this branch as I still do bank here (personal and several…read morebusinesses). I need to give kudos to Bruce, Manager, who is ever so pleasant and patient. The last few "new" tellers have also been very friendly! Majorie has been pleasant as well so I need to somehow retract my old statements and let bygones be bygones. I'm proud to say that US Bank, at least this branch, has improved on their customer service by amping up staff and overall friendliness. Maybe my older experiences were repercussions of lack of staff which has definitely done a 180.