Money! This bank location is in the center of Novato but, it is a few miles away from the freeway…read more I haven't seen an ATM near Costco in Novato; Wells Fargo should have an ATM machine at this shopping location! https://www.wellsfargo.com/locator/search/NOVATO_CA/

What bunch of slime bags! Their banking app is so easy to break into my housekeeper broke in and…read morechanged my password to SassyLady1 and stole $18000 from me which I haven't gotten back from WFB yet! Their Teller had the nerve to urge me to use the ATM at my branch, this guys so dumb he doesn't realize that he'd be out of a job if everyone took his advise. They opened 2 regular accounts and 8 business accounts when I'm not a business and I wanted only 1 account! Then they sent me arbitration forms but they wanted all the account numbers and no one would help me so I got nothing from all the confusion cos they wouldn't let me close any of those accounts!? Howcome American Greed hasn't done a program about God what a terrible place this is to live at times! I'd be banking somewhere else but I'm hoping to get some of my money back!

This branch has the most friendly and helpful staff! I went in the other day for a deposit and saw…read morethat the branch is going through some construction even with small space and loud fans they still have a smile on their face. The only reason that holds up the line are the "NON" customers wanting to cash checks with ID issues or the fact that they are hiding money from the IRS! You hear yelling over the fee for cashing checks or if something is wrong with the checks. GO TO YOUR OWN BANK! If you don't like holds stop overdraft on your accounts. Funny how the majority of the comments are about cashing checks lol

As always the manager runs around leaving the same 2 employees in which one shut down the line…read morewhile I'm writing this review. Now one person is running the entire line with multiple people always in line. I'm tired of them soliciting to get new accounts, credit cards, etc all the time. The manager here is super rude and always bothering the customer in line EVERG SINGLE TIME IM HERE. Like please let me come in peace and go do your job. Help the tellers who are clearly struggling because you do NOTHING and walk around all day. The manager then proceeded to have an attitude when I told her I wanted a bank teller not her. And the bank teller helped me with a smile.

I've banked at a few places over my lifetime and I've absolutely despised every one except for…read morePatelco. During the cyber attack I lost access to online banking for two weeks. But I got updates and progress reports regularly and all of my payments came though without any issues.

Just skidded into the local branch for a replacement card - basically 30secs before 5pm ... the…read moreteller, Samantha Ramirez was super friendly, no detection of "why are you here minutes before 5pm...?" Samantha was welcoming and jumped right in to support my needs - there were many. In addition, she requested backup when something didn't line up with what she needed to support my request(s) - Sean Mulligan stepped in to assist and resolve the matter immediately. He did so with ease and with a super jovial disposition. Nice suit Sean! In conversation - Yuri was helpful in locating branches in Oakland for my volunteer duties tomorrow. Everyone was super smiley and nice - makes me want to come at 4:30pm and see who is serving cookies!! Love this branch, team and superior quality customer service! Thank you again team! I fully appreciate you all for helping me at 4:58pm. ;-)

I love this Novato branch of Bank of Marin, and have hope that they will continue to retain…read moretheir high ground and never give way to the crass, exploitive norms of so many larger banks and corporations. They have unfailingly given informed, intelligent, thorough service, and the people there have been exceptionally, and unfailingly, courteous and friendly. Members of their staff have taken the time to thoroughly explain important money matters. Service has been efficient, and timely. Our older son was completely charmed by this bank on a visit here from the U.K., as he sat with Cindy Ponce to open accounts with Bank of Marin after closing out accounts with Wells-Fargo. What a contrast Ms. Ponce's professionalism and friendliness were against his experience with Wells Fargo which had caused him gross inconvenience because of a forgotten pin number no matter what identification and documentation he provided them --- to the point of themselves being suspect as offensive and untrustworthy. In this era in which many corporations and businesses, and home improvement contractors, and utility companies, have gone to the dogs (gone to the wolf pack), by such money madness to the point of wrongfully exploiting (and even defrauding) their patrons, Bank of Marin stands out as exemplary in its fair, considerate, professional treatment of its patrons and employees. As a friend once said, "SOMEONE has to set an example!"

I have been banking here now for about 10 years, both privately and for my business. I used to…read morebank at Washington Mutual (now Chase) but didn't like the big bank attitude. The service at Bank of Marin is really personal and good. I've dealt a lot with Irene Palmear who is great. I like the feel of a small bank and the personalized service. However, I don't like the fact that there has been a lot of changing of personnel the last couple of years. A couple of the new gals are really not that friendly.

Wait time are exclusive manager sat and talked with a guy for 20+ mins and left before helping me…read moreFelt like my business was not wanted

this bank and branch is by far the worst ever close your account. Don't waste your time these guys…read moreare a bunch of idiots Their computer system is like 30 years behind The times stay away from all corporate banks credit unions are the way to go.

I've been a customer of New Redwood Insurance for the past 10 years, and my experience has…read moreconsistently been excellent. Over the years, their team has proven to be reliable, knowledgeable, and genuinely committed to making sure I'm properly covered and well informed. Anytime I've had questions, needed adjustments to my policy, or dealt with a claim, the process has been smooth and straightforward. Their responsiveness and willingness to explain options in clear, simple terms has always stood out to me. It never feels rushed or transactional -- they actually take the time to understand my needs and make recommendations that make sense. What I value most is the peace of mind that comes with knowing I can trust them. After a decade as a customer, that trust has only grown. I would confidently recommend New Redwood Insurance to anyone looking for long-term reliability, strong customer service, and a company that truly puts its clients first.

I have talked to Chris about insurance and vehicle registrations. He is a really great guy and…read morespends a lot of time with you and will help you with something even if he can't offer what you are looking for. Very professional and helpful.

I have had a safe deposit box and RCU for many years, and I realized that it was really a waste of…read moremoney. In today's economy, I'm trying to save as much money as I can. I arrived, and there was a very long line for the tellers, and most business is now done with tellers. They used to have a customer service desk and you could get help there for safe deposit boxes, but that's been gone a while. Thankfully, there was a woman, I believe Maria (sorry, can't recall, but I think that was it) was able to help me so that I didn't have to wait in the line. Closing the box was easy, I had both keys, and it took less than twenty minutes.

The bank itself is a solid financial Institution, however…read morethey know nothing about customer service since their is only one branch in Novato, wait times in line can be as long as 30-35 minutes and if you have to go back to work that's no bueno. Bank clerks are taxed because their are so many people their not always the nicest. I know they have grown leaps and bounds but never added a new branch in Ignacio where lots of people live, why not? It's not like you aren't making enough money?

Appreciate the excellent service Thanks for having nice and patient people working with you like…read moreRobert who helped me to recover my missed ATM card and guide me to get my credit card approved in hours

Customer service remains a weak point for Wells Fargo…read more Supposedly, I'm a "high value customer" to them having banked with them for over 30 years and having good credit. I'm unhappy with their customer service. They continue their smug and condescending attitude. They will continue to lose the business I can move away.

I have to update my review on this branch as I still do bank here (personal and several…read morebusinesses). I need to give kudos to Bruce, Manager, who is ever so pleasant and patient. The last few "new" tellers have also been very friendly! Majorie has been pleasant as well so I need to somehow retract my old statements and let bygones be bygones. I'm proud to say that US Bank, at least this branch, has improved on their customer service by amping up staff and overall friendliness. Maybe my older experiences were repercussions of lack of staff which has definitely done a 180.

This review is based solely on my experience as someone who was told US Bank sent me a check on…read moreFebruary 28, 2024, and that it would arrive by March 6, 2024. After several weeks of being told it was the snail mail (I have informed delivery) and that it's still floating around out there because it was not cashed, I suspected the person was not being truthful. I was then told I could pick it up at the branch. I was then told they wouldn't have it ready that day. I never got the check in the mail. I went to the branch on Monday, March 18, 2024. I spoke with the branch manager, Bruce. He gave me some information that the person who initiated this transaction told him. This information was surprising, and then Bruce assured me that one of his employees was hand delivering the check to my residence. He took my number and called me within an hour to confirm the check had been dropped off at my home. This is NOT my bank, but to have a bank HAND deliver a check to someone you owe money to is top-notch customer service!! Would I bank here? No, but if you need a bank that will run an errand for you instead of doing an electronic transfer or showing proof that they sent a check by mail, this is your bank. 5 stars for Bruce, 3 stars for the entire 21 day fiasco.

Today I stopped into this location to drop a check. There were a few people in the lobby waiting…read moreand seemed to be a busy time of day. I was very impressed with the customer service and professionalism I received from Chris c. m. He assisted me with my transaction and was very kind.

Hmmm... I'm extremely surprised of the low rating BUT certainly was not my experience today. So…read more.. I admittedly bank with another major bank, but today I opened a business account with Chase under duress (by my old..er sister). We initially went to the branch off of Grant where I initially (YEARS ago) experienced horrible service, but thankfully they were closed for whatever reasons which lead us to Ignacio branch. We didn't make an appointment and wasn't brushed away but rather greeted and assisted by Victor. His professionalism and nice mix of being personable was absolutely amazing and so appreciated. He was efficient, communicated very well, and made this experience refreshing after working with other major banks with service issues. The greeter at the front door made us feel like we were seen and welcomed. We entered the front doors 3 times, and each time he didn't miss a beat in welcoming us. GREAT job to this team - very well managed! Thank you Victor for your patience and impeccable service!