First time ever leaving negative review, not something I'm comfortable doing, but thought it might…read morehelp me in this situation. My eldest brother passed away in January of this year from cancer while living in California. I'm residing in NJ and having been flying out to wrap up his estate. While in the process of taking care of his affairs, received a letter from Wells Fargo about renewing his safety deposit box. This was news to me because he did his banking with Bank of America. Which I would rate a 4 for the way they helped me. I contacted the division of estate planning at Wells Fargo and filled out all the appropriate paper work (beginning of April) and they said I just then needed to mail in a payment for a locksmith to open the box, and then they would send me the contents,. I did send the check and along with the payment a letter to the Bank Manager and asked for him to reach out to me once received. I have not heard back from the gentleman, called 4-5 times, emailed and have called back estate planning office and they have tried to reach the manager to no avail. At this point I figured this might help. I would like to finish this because it's difficult dealing with this and just would hope that when they say sorry for your loss, that actually meant something. If someone could reach out and help me, I would greatly appreciate it.

Visiting north of San Francisco area from out of state and wanted to make an update to my accounts…read more I stopped by the Corte Madera branch a little after noon. Ehsan was quick to help me even though I didn't have an appointment. He made my requested updates and explained the process along the way. Excellent customer service!

Terrible experience!!! Avoid this branch. I sent there for 20min waiting for a banker to help and…read morethey didn't even checked in to find out what we needed help with. Very unprofessional!!!

There is a mature lady teller who is by far the worst and rude person I have ever been helped by …read more I let someone about her bad attitude, then next time I went she was glaring at me , I just went now and she was who should have helped me but she was "closed " luckily Emily was kind and helpful ! I would never bank with them , but I have to take work deposits.

I have been using Poppy for 24 years for 2 accounts and a few rollover CD's. Always good rates and…read moreso convenient and an excellent reputation and terrific folks who are willing to help. Highly rated, too, Wish they were public - I'd certainly invest but, part of their charm (and reputation) is that they are not,

Love this Poppy branch! Most helpful and pleasant folks as well as excellent rates. I bank with 5…read moreother institutions and Poppy Bank is my favorite. Looking forward to their new Corte Madera location!

This bank double billed a payment to Pay Pal; then put a stop pay on the erroneous payment…read more However, the original payment never reached PayPal, although said payment was withdrawn from my account. Bank of Marin will not credit my account immediately. Have to go through hoops by visiting branch and signing papers. This was their mistake and they're making me run around in circles. Without my knowledge or permission, Bank of Marin put a freeze on my account. Bill pays to creditors were halted. Personnel (who used to be great) are rude, unhelpful and blamed me for making 2 payments to PayPal and "forgetting" one of them. What BS! Blaming the customer for their problem. Don't bank here.

icashed a check written to me from a jewelerystore , they had to call the store to verify, next day…read morewant to cash another check written from same jeweley store and they call and tell me they wont cach the check cause they cant verify with the jewelry store, I want to know is this legaL, i NEVER experienced anything like this before, this bank is the worst

Charles Schwab national is still competitive with other brokerage services, but its employees in…read moreCorte Madera, CA are both "stressed out and completely inefficient and sometimes largely incompetent" both in person and by other communications in the eyes of account holders with approx. $10 million in accounts.

Kind, friendly, efficient and clean space. Look forward to doing long term business with them!read more

Looks like this branch was a problem a decade ago, but seems fine now. Those one-star Yelp reviews…read moreare all years old, and things have improved. (I'm going to disregard the reviewer who was upset about anti-money-laundering regulations!) We've been using this branch casually for 15 years, but more now since we have kids and have opened them accounts, and debit cards and all the things that happen as they turn into teens (currency exchange for a program abroad). Sani was knowledgeable, efficient, and pleasant to work with. The only reason I'm not giving 5 stars is that, I mean, they're a bank, not a Michelin-starred restaurant.

Christopher assisting with anything i needed help... very knowledgable on everything he should be…read morepromoted

Seriously seems like a tough time for banks - let me think who has great customer service still…read more. it'd be someone much bigger than BMO and this one branch I am really questioning their problems of phone center, automation of non human service (AI) is going to keep people quitting them. I had to go in person as I had spent months trying to activate my ATM card, trying to activate from home -calling into automation, but always says, "sorry we are having difficulties right now" -the difficulties never went away! Calling into Customer Service many times~ put me in a circle of - "you do not have an ATM card for that account"-uh, yes I do! You sent it to me- I am holding it w/same number as when it was Bank of the West. Finally- called into a local physical bank-& drove to closest location. The guy was super nice but like, had to wait a bit for this one person-who solved the situation. Most people would not be this patient. The bad reviews make a lot of sense. This is people's money- and hard to consider doing business with a bank that is not staffed with enough "real personnel" on the phones & in person.

Opened account Thur. Scheduled my deposit for Mon…read more Received email Sat (all branches closed) stating I must physically bring 3 pieces of ID to branch. Online account locked. 35 minute hold time on phone. Do not recommend BMO.

I have been banking with Chase for a long time. I appreciate their Excellent Experienced Customer…read moreService. I was with Washington Mutual as well. I would Recommend Chase.

We went into the Greenbrae location to get my mother's finances sorted out. Manager Donald…read moreSasselli was little help and said that we should call the bank instead. The bank should be investigated for financial elder abuse.

Just an answering service without being able to leave a message. This is not a legitimate business…read moreno matter what name. Shame on them.

I'm beyond frustrated with this branch. I have no words…read more I've had problems with them before. Every issue I've had revolves around the ATMs. The first issue is regarding the ATMs dispensing money in $20 bills. The machine spits them out and they're visibly damaged. I try to deposit the cash that has just come out of the machine into another account, the machine rejects the cash it just dispenses. Lots of the bills are taped or defaced and should not be kept in circulation. This, however, is not even close to the real issue. Yesterday I went to deposit a large amount of cash, a little under $1k. The machine accepted a large portion of the bills and then started rejecting the rest I was trying to deposit, spitting out the bills. Then the ATM froze. Yes, this can happen. The machine froze with the cash drawer open, just sitting there, with my card still stuck inside. I called the number on the ATM, that number that no one ever wants to call. They were incredibly unhelpful and told me that I needed to stay with the ATM until the cash door closes, which could take up to 30 minutes (you know, screw any of my travel plans or being stuck on the freeway in rush hour to the airport because of this). The associate told me that the account would show a certain amount being credited to the account from the deposit and that the balance would "settle overnight". Next morning, of course, account balance is wrong. I'm really worried that they have stolen some of my money and have called and they told me they were opening an investigation. This branch sucks. The ATMs are problematic and old, and there have been several robberies of this corner of multiple banks in Greenbrae. Do yourself a favor and go to the Corte Madera location instead, or even the pop up ATM in Luckys in Larkspur which takes deposits. Avoid this one.