It takes a lot to inspire me to write a review about a *bank*, but I've been so impressed with Bank…read moreof Marin I thought they should get credit (no pun intended) for their amazing service. In dealing with the estate of a family member who recently passed, we've been dealing with multiple banks in the area, and have found Bank of Marin to be reliable, kind, clear, responsive, and incredibly easy to work with. They've made it possible for our family to navigate a complicated financial process, and we've decided that we will absolutely be using them for our banking needs going forward. Staff Yessica was particularly helpful, and very patient and kind in addressing my millions of questions. I highly recommend Bank of Marin.

I just love all the staff at this location. Everyone is so nice and helpful and there is rarely…read moreever a line. They keep things moving fast for us worker bees and always do their job with a smile.

Seriously seems like a tough time for banks - let me think who has great customer service still…read more. it'd be someone much bigger than BMO and this one branch I am really questioning their problems of phone center, automation of non human service (AI) is going to keep people quitting them. I had to go in person as I had spent months trying to activate my ATM card, trying to activate from home -calling into automation, but always says, "sorry we are having difficulties right now" -the difficulties never went away! Calling into Customer Service many times~ put me in a circle of - "you do not have an ATM card for that account"-uh, yes I do! You sent it to me- I am holding it w/same number as when it was Bank of the West. Finally- called into a local physical bank-& drove to closest location. The guy was super nice but like, had to wait a bit for this one person-who solved the situation. Most people would not be this patient. The bad reviews make a lot of sense. This is people's money- and hard to consider doing business with a bank that is not staffed with enough "real personnel" on the phones & in person.

Opened account Thur. Scheduled my deposit for Mon…read more Received email Sat (all branches closed) stating I must physically bring 3 pieces of ID to branch. Online account locked. 35 minute hold time on phone. Do not recommend BMO.

The whole San Rafael RCU branch has great manager and staff - this week Guillermo G was especially…read morehelpful! He's helped me over the years, always calm, reassuring, experienced (he'e been there for years) - this time I was stressed out about this and that banking matters, he suggested I make an appt to come in and meet with him, and he offered to help me do everything - I came in, we sat down at the desk in a quiet office - and everything I had been putting off for a year - he was there on the phone (for me!) smoothly handling things here and there - and he/we handled all of it in about half an hour! I finally got set up for online banking, linked it with my other bank, set up to transfer between accounts, created facial ID and new passwords where needed - everything I could not confront doing myself and had put off and avoided for a year - he smoothly quickly made happen like magic, with calm, competent friendliness - truly outstanding service - TY! I have been there about 20 years - I highly recommend this branch and it's great staff - TY!

Hate this bank. Yes, interest rates are lower =- but the amount of time you spend trying to find a…read morehuman is ridiculous. They force everything on line - no human contact this is why i stopped going to safeway. Terrible service. and then everything is forced on you to get the information through their paranoid security systems. HATE THIS BANK Can not reach a human and then everuything is encrypted and they force you to download apps just to open an email did i say i hate this bank?

icashed a check written to me from a jewelerystore , they had to call the store to verify, next day…read morewant to cash another check written from same jeweley store and they call and tell me they wont cach the check cause they cant verify with the jewelry store, I want to know is this legaL, i NEVER experienced anything like this before, this bank is the worst

This bank double billed a payment to Pay Pal; then put a stop pay on the erroneous payment…read more However, the original payment never reached PayPal, although said payment was withdrawn from my account. Bank of Marin will not credit my account immediately. Have to go through hoops by visiting branch and signing papers. This was their mistake and they're making me run around in circles. Without my knowledge or permission, Bank of Marin put a freeze on my account. Bill pays to creditors were halted. Personnel (who used to be great) are rude, unhelpful and blamed me for making 2 payments to PayPal and "forgetting" one of them. What BS! Blaming the customer for their problem. Don't bank here.

This is a bank that deserves to go out of business. The unprofessional manner with which the branch…read moremanagers deport themselves is repellent, unpleasant, unprofessional. Smugness has no place in any business, and most especially one that requires significant face to face customer interactions. Do yourself and Marin County a big favor and stop doing business with Bank of Marin.

More than half of the time that I come here the ATM machine does not work. They also do not have…read moreSaturday hours which makes it very difficult for me. Also compared to a major bank their software is behind the times. I've got to get out of this bank.

Kerry here....Have written rave reviews for RCU for years. I am a consistent fan...and drop in -…read morewhen I'm in Mill Vally to get funds. Yesterday, David helped me.....great guy - easy to work with and I remain a very happy credit union member.

Friendly staff, helpful and knowledgeable…read more I find credit unions to be a better choice for service as opposed to giant banks.

Excellent experience in all aspects very pleased and excited to have a new bank that actually…read moreprovides excellent service

very nice, professional staff. seems to be a safe place to stash my money !!!!…read more & they have great parking, right next to m&gs burgers, can't go wrong their, money & burgers in the same parking lot !!!!

Worked with Barbara at the San Rafael branch to close out an account and open another after my…read morefather passed. Barbara was very professional and helpful during the process. Thank you, Barbara

From the owner: WaFd Bank is located at 1016 Irwin Street, San Rafael, CA, 94901…read more We serve communities across nine western states with more than 200 branches and thousands of fee-free ATMs. We've been helping our neighbors thrive for almost 110 years. WaFd Bank is also an SBA preferred lender. As a full service commercial bank, we offer a variety of checking and savings accounts and business banking from large corporations to small businesses. While we offer the latest in digital banking tools, we know relationships matter. We are here to earn your business through straightforward solutions across all platforms. See why Newsweek awarded us Best Big Bank three years in a row. Member FDIC.

Charles Schwab national is still competitive with other brokerage services, but its employees in…read moreCorte Madera, CA are both "stressed out and completely inefficient and sometimes largely incompetent" both in person and by other communications in the eyes of account holders with approx. $10 million in accounts.

Kind, friendly, efficient and clean space. Look forward to doing long term business with them!read more

First Federal Savings and Loan has been my go to bank for years. With two branches in Marin, it has…read morebeen very handy. Plus with there very competitive CD rates, I am able to keep my funds in one place. They are an asset to the Marin community as they use my funds to loan out for housing in Marin.

From the owner: First Federal Savings of San Rafael is a locally owned Financial Services Institution offering a…read morefull range of Family Friendly banking services including free Checking and nationwide surcharge free (rebated) ATM access.