I just started using this place because my old one was overpriced and they didn't do that great of a job. This place is reasonably priced and I like what he has done for me so far. read more

Beware! We went into Norella's Alterations on Saturday February 8th at 9:00am for a fitting to have a formal dress hemmed. The owner was very nice, took the time to pin the dress and thouroughly discuss the needed alterations. The dress needed shortened by roughly 2 inches (outer layer, crinoline and inner sheath hemmed) and a hook of the hook/eye closure on the collar needed to be attached more securely. The owner quoted a price of $140.00 and assured us the dress would be ready on Wednesday, February 19th at 5:30pm. Twelve days...no problem! We had great expectations as we have had several dresses altered at Norrella's in the past. On Wednesday the 19th I called Norella's Alterations at 4:00pm to make sure the dress was ready before driving to the store and was told that the dress was ready and that they closed at 6:00 pm. We arrived at the store at 5:30pm and at that time, we were told that the dress was NOT ready! The seamstress asked if we could pick it up on Saturday instead. I explained that the dress was needed on Friday and the seamstress said she would work on it that night and have it ready. The seamstress also admitted that the alterations had not even been started, but that she would have it done and ready for pick up by 5:30pm Thursday Feb. 20th (the next day). On Thursday, Feb. 20th I called at 12:00noon and the man that answered the phone said that the seamstress wasn't in yet and that the owner was on vacation until Monday. He stated that he would have the seamstress call me when she came into the shop later in the afternoon.  I never received a follow up call so at 4:15 pm I called Norella's Alterations. The seamstress was there and she stated that she was currently working on the dress and it would be ready by 6:00pm. She assured me that they would stay open until we got there for the final fitting and to pick up the dress. At 5:50 she called just as I was pulling into the parking lot and told me that the dress would NOT BE READY!! She then asked if we could pick it up on Friday! Seriously!!?? Who does this?! After explaining to her again that they had the dress for 13 days and we NEEDED THE DRESS TODAY, she stated that she would have it done by 7:00pm. We arrived at 6:50pm and were told that it wouldn't be ready until 9:00pm! At this point I'm about to lose my shit but WE NEED THE DRESS!  At 9:15 we arrived at the shop for the 4th time in two days and THE DRESS STILL WASN'T READY! We were so stressed and worried that she wouldn't get it done; that it wouldn't be done right since it was  being done hurriedly and "last minute"; and we didn't have a back up dress for this once in a life time event. We litterally sat in the shop until 10:17pm waiting while she continued sewing. To be fair, she artfully, skillfully hemmed the dress! It's gorgeous. You can't tell that the dress was altered. However, there are DEFINITE ISSUES HERE! COMMUNICATION and COMPLETION of the job within the quoted/desgnated time frame IS A MUST! We were extremely disappointed with the service provided and our overall experience. The seamstress had a laid back, nonchalant, "it is what it is" attitude that only made matters worse. It is definitely time to find another alteration shop! read more

Norella Alterations - Sewing & Alterations Near Me - Alpharetta, Georgia

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THE WORST! TERRIBLE CUSTOMER SERVICE! VERY UNPROFESSIONAL! PETTY! MEAN! I dropped off an item to be hemmed on 2/16. The receptionist took my measurements and gave me ticket with a pick up date for 2/23. I returned on 2/28 to pick up the item. The seamstress RUDELY told me that it wasn't due for pick up until this coming Friday 3/2. I politely told her that my ticket stated that it was due on 2/23. She began to argue with me, telling me that the receptionist told her that I said that I fine with picking it up later. DEFINITELY NOT TRUE because I initially needed it for a party on 2/24. After the seamstress huffed and puffed and LIED, she offered to hem it on the spot. I declined because I was uncomfortable with her behavior and agreed to return on 3/2. As I was leaving the store, I changed my mind because I didn't trust her after our interaction and asked for her to return my item. She agreed and gave me item. As I was literally walking out of the door, she stops me and takes the THREE hem pins out of my item. Maybe I would have given her the benefit of the doubt if she wouldn't have stopped me in the doorway and taken the THREE pins from the hem of one pant leg...PASS ON THIS ONE. read more

I drove by this place and stopped by to get pants lengthened. The lady said the alteration would take a week, which I thought was long but whatever. I went back in a week and the pants weren't done so I had to go back the next day. Unfortunately the pants must have caught something in the shop and got a small hole (they were brand new, tags still on). The employee called Norella, the owner, who told me that they didn't make the hole and would not refund my money, for the pants or alteration. Long story short, I had a very poor customer service experience and would never go back due to this. The actual sewing was good, but the long wait time and poor service definitely turned me away from returning. read more

Great seamstress. Very good work at reasonable prices. Very friendly and accommodating. Highly recommend!

This place did a fantastic job altering my coat, and I'm about as picky as it gets. I took my favorite waxed cotton coat to Nardella's to have the sleeves taken up a bit. I was a nervous wreck as I waited on the alteration to be completed, convinced that the final product would not live up to my picky standards. I was very excited to see that Nordella's did a fantastic job and there was absolutely no evidence that the jacket had been altered in any way at all. No question where I go the next time I need alterations. (It was actually a somewhat tricky job due to the fact the sleeves have internal elastic cotton cuffs and the outer material is waxed cotton, which I hear does not alter as easily as other materials.) read more

My daughter had her wedding dress altered by Norella almost 11 years ago and she did an absolutely amazing job. Not only was her price more than reasonable, she did a couple of little extra things that we had not thought about (like little hooks for the bra straps) and didn't charge a thing for them. Well, recently we had the opportunity to go back to see Norella with another bride who had an absolutely horrible experience at another alterations shop and ended up walking out with her dress, but the alterations weren't complete. We took her and the dress to Norella who not only remembered us, but immediately recognized what needed to be done to the dress and actually LISTENED to the bride. Even offered the suggestion of putting in an invisible zipper to remedy one of the problems. I would highly recommend her and will keep going to her for as long as I can! read more