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    Norden Volkswagen

    1.7 (87 reviews)
    Closed 9:00 am - 9:00 pm

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    Page 1 of 3

    Review Highlights - Norden Volkswagen

    The service manger Scott is very knowledgeable and approachable, if I ever have concerns, he is able to give me real answers.

    Mentioned in 5 reviews

    Read more highlights

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    (56 reviews)

    My experience was great, and I'm still feeling a sense of relief from dealing with them…read more Backstory: I bought a used 2009 Dodge Journey from somewhere else. It runs great, but the only keyfob is useless. It still works in the ignition, but doesn't lock or unlock my doors. So I need to use the actual key, and it makes the alarm go off Every. Damned. Time. Even with a brand new battery. So I bought a new fob off the internet. I spoke to a mechanic I trust, and he told me it might be expensive to get it programmed. He recommended a nearby dealership, but they never answered my email. I don't remember how I found Crosstown--I think I googled 'West Edmonton Dodge keyfobs' or something like that. I hadn't even considered Crosstown before then. Aidan answered my e-mail the next morning, answered all my questions, gave me a flat fee (plus taxes) so I made an appointment. I'd been given the impression from other people that a replacement keyfob was REALLY expensive. Maybe 'expensive' is a relative term. I have no previous experience with keyfobs. Having never been there before. I found a parking spot and walked around. A nice woman on her break asked me if I needed help. She told me exactly where I needed to go and what to do. The fellow I worked with was lovely and professional, answered all my questions and advised me that if my internet ordered fob doesn't work, I'll still have to pay the fee. Oops...but yes, they can't be held responsible for any faulty crap ordered off the internet, right? I accepted. I suppose I expected a song and dance. I expected him to 'find' things that needed to be done, and maybe some high pressure sales. I had my hackles up a bit. He asked me if there was anything else I needed done, but that was all. He promised it would be over in an hour. Their waiting area has comfortable chairs and even a little cafe. I could have grabbed a pop or a pastry if I wanted, but as promised, my mechanic was back in precisely an hour. It worked! My keyfob from the internet worked just fine. And did I need any other work done since I'm already there? No pressure, just my bill is fine. I'm already thinking I'd like a spare, since the first fob is so useless. Now I know where I can get one in an hour. I'll probably be back.

    Dont buy a used vehicle from here!! they are very dishonest. I tested a mini van and my kids opened…read morethe very back windows. I bought the car. They took a day to 'get it ready' and after a few months of owning it, priced the back windows didn't open. I mentioned it to a mechanic (not at Crosstown) and they said the parts were gone - not broken, GONE. they stripped it for parts before giving it to me after I bought it. now I wonder what else was taken or swapped. DONT GO hERE!!!

    Northstar Hyundai - Lovely little coffee and tea bar in their new location BUT please offer milk or cream and not that horrid coffee mate!

    Northstar Hyundai

    (74 reviews)

    Bought a new vehicle at Northstar Hyundai last fall. Told the Salesman my number one requirement…read more He assured me the vehicle had the features I required. Turns out it did not. I requested assistance with a satisfactory resolution and they just tried to squeeze extra money out of me. Very disappointing. I do not recommend Northstar Hyundai.

    A true nightmare new car buying experience. I now own a complete lemon that's still under warranty,…read moreplus I'm $10,000 deep in legal bills. I factory-ordered a brand-new Santa Fe PHEV, which has a verified drivetrain vibration that Hyundai mechanics have acknowledged but cannot fix. As soon as I involved a lawyer, they backtracked and claimed this was a 'normal characteristic of the vehicle.' This doesn't even cover the two incidents where the vehicle endangered our lives: once when it completely shut down without warning while turning left in front of oncoming traffic, and another due to unintended acceleration--the second of which the dealer never documented. To make matters worse, I requested they store the vehicle in their back lot until the issues were resolved, only to be told I'd be charged $20 per day for storage. So now, I'm stuck making payments, paying insurance, accruing interest on an SUV that has been sitting unused in my garage for over eight months. One which I cannot sell. On top of that, I've had to purchase a second vehicle as a replacement. An ongoing nightmare. To anyone reading this: do yourself a favor and never buy a Hyundai. They do not honour their warranties or stand by their products, and their dealers are nothing short of crooks.

    Norden Volkswagen - car_dealers - Updated May 2026

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