Don't bother driving there, nothing they have on the website is in stock. May as well just go to…read morethe company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend.

Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to…read moretrek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude.

I bought a bike here in 2009 and now I bought another bike here. The people here are pretty…read morefriendly and helpful. Two weeks after I bought my bike the pedal started sticking so I brought it back, they changed it for me without charging me. It's not a super big store but they have a good selection of helmets and other accessories. Bikes do go fast these days in the time of covid though which is why when I found the size/color and brand (specialized) I wanted I bought it right away. I'll be back when my bike needs to be serviced or I need any accessories......

The folks here are always so pleasant (and also patient)…read more My wife and I decided it's time for our daughter to get a new bike. We have barely a clue on what to go with and certainly required advice for the right bike. While their supply was limited, he was able to recommend a bike that fit our daughter perfectly. He allowed our daughter to give the bike a test in the parking lot and didn't rush any decision. In fact, another employee did a quick tweak to the bike and let my daughter go for another spin to see if it made the use of the gears any easier. We also learned that they have a buy back / trade in program for children's bikes since the kiddos tend to outgrow their bikes quite quickly. I recommend anyone in the area to include this place when seeking out a bike. I bought my previous bike from them about 10yrs ago and remember the same high level of service and support.

I was so dissatisfied with my experience at Trek today I downloaded Yelp to write a review…read more The clerk (not bike knowledge god like they think they are) snatched 2 different objects out of my hands while I was holding them either reading the box or comparing colours with other products and took them up to the till. Presumably this has something to do with Covid precautions, which makes little sense as I had already touched the items with my hands. He is wearing the same rubber gloves he used with the last customer, has no face mask and was ok hovering right next to me while I looked at the shelf. If a customer not handling products is the procedure, post it on the wall and greet them with it or explain that. Do NOT snatch items out of your customer's hands, then walk to the till with it assuming that I am going to buy it. Covid is not an excuse for having zero interpersonal communication abilities and grossly high pressure sales tactics. A message to the staff at Trek: you never know who you're talking to, and being condescending toward a more highly qualified mechanic and cyclist than yourself is not a good way to earn repeat business. Remember that you work in retail sales and are no more special than a sandwich artist. Also remember that grabbing things out of people's hands is rude and shamed upon even for toddlers. I will not be returning to buy even a valve core from these nimrods, and I am going to make it my mission to spread this experience with my family and friends in the local bike and dirt bike community.

The staff here are so helpful and informative. I called in prior to going in to check to see if…read morethey were open amidst the Covid-19 business closures and they were open and were taking in customers one at a time. They were super safe and offered gloves and sanitizer upon entry. Tysen helped me pick out a new bike and was so helpful from the beginning to the end. He also took his time and was so patient with me even though there was a huge line outside. He didn't hurry me at all and I felt so comfortable the whole time. He also really knew his stuff! I am super happy with my experience here. Thank you, Tysen!

Attention to detail, good prices. Great pick up or on-site servread more

We just received our new E bikes. Very impressed by the quality. Easy online order came within…read moredays. Great value for the $$$ Easy assembly, fully charged battery, can't wait for summer!

I have had my bravo , voltbike for 3 years now. I enjoy…read moreevery minute of it. From start to finish and after purchase I have had nothing but a great experience. Upon entering there warehouse you can tell the energy in the room.with covid it has been tough getting the shipments in.each time I've been in there I hear customers the poor staff a bad time. Not going to get it any faster complaining.it will be worth the wait. Got my bike today , fully serviced and charged .great after market service. Thanks again to the crew at voltbike for there hard work. Pick up your voltbike while they last...oh the bravo is sold out but more soon.

Brought in my e-bike tire with a simple flat. I asked if I can get it patched. The guy said "e-bike…read moretire, yeah we can fix this piece of crap. In a couple days .. maybe" I said I will need it sooner so I will just take it. His response "Good!!" We've been Velocity customers for 20 years. That ended TODAY! Velocity I'm not sure if you care but you guys need to know who is representing your business!!

I live close by and have been there twice and I think that's enough for me, lol. Once last year to…read moreabout a bike tune up. I was new to road bikes and was asking questions about timelines for the tune up. I was told by the mechanic that it could take a week, maybe three depending how fast the other bikes go. Apparently some people had their bikes there for a month and if I didn't like that to go elsewhere. Fair enough. I left the store and got a tune up done elsewhere as suggested. This year, I went to Velocity out of convenience to pick up a shifter cable...$10!. Meanwhile MEC sells them for $4. I bought it out of convenience but didn't feel good about it. Location is good for me but it will be a last resort place for if at all.

Great to see a bike shop that is community driven, I just moved a couple of clicks away and have…read morealready benefited from the first day I walked in. I will definitely check it out when I retire and replace my ancient but trusty Madone

I've been looking to purchase a bike for quite some time but I was not sure what kind of bike to…read moreget that suited my needs. I walked into Trek to see what they had in stock and was met by one of the most friendly, non-pressure retail environments I've ever experienced. Dana at Trek Bicycle was an absolute gem and completely set me up with what I needed to walk out with the perfect ride and begin my journey cycling. Not only did Dana ensure that I found the right bike but also made sure that I had the safety gear and bike essentials needed for a smooth ride. The entire staff is extremely knowledgeable and it is clear that it's a passion for many of them. Definitely check Trek out if you are looking for a new bicycle or already have a passion for cycling/mountain biking.