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    NorCal K9 Solutions

    5.0 (1 review)

    Services - NorCal K9 Solutions

    Pet boarding

    Private dog training

    NorCal K9 Solutions Photos

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    1 month ago

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    Benchmark Dog Training

    Benchmark Dog Training

    (3 reviews)

    I enrolled my dog in their 3-week board-and-train program for $3,600. During camp, they sent…read moreoccasional photos and videos, which made me feel things were going well. But when I got her back, she was wearing a prong collar -- one of those metal collars with sharp prongs. I was told to keep it on for a week and follow their training modules exactly. We followed their instructions. A week later, I discovered puncture wounds on her neck. They were bleeding and infected, so we rushed her to the emergency vet, where she was treated for several punctures and infection. The bill came to $1,400. When I contacted Benchmark, horrified, the trainer admitted she "had forgotten to mention" that the prong collar should only be used during training sessions and removed afterward. That information would have been critical and could have prevented the injury. The follow up email with instructions also did not mention it anywhere. I still don't know if she was already hurt before she came back home, or if the tight collar caused it during that week, but either way, it was a major oversight. The collar itself was clearly too tight. If they had added just one more link, it would have fit better and may have avoided the injury altogether. Instead, my dog suffered, and the recovery set her back weeks -- undoing much of the progress she had made. Benchmark's official response was that they "take no responsibility" for anything that happens outside of camp. After that, I never heard back from them. My program was supposed to include follow-up lessons, but once I reported the injury, it seems they cut off communication. Between the $3,600 program and the $1,400 vet bill, I lost $5,000 -- and ended up with a traumatized dog who couldn't even continue her training while she healed. They claim to care about animals, but they rely on harsh tools like prong collars and e-collars, fit them improperly, and fail to provide basic instructions on safe use. Then, when their methods cause real harm, they refuse to take accountability. I waited a few weeks to see if Benchmark Dog Training would reach back out to address what happened to my dog. They never did, so I'm sharing my experience here. I cannot recommend Benchmark Dog Training. If you love your pups, look elsewhere.

    Marsha was professional and on time. We signed up for private lessons at our home. She was great…read morewith our dog and also us, as first time dog owners. She was knowledgeable and patient. She taught us how to be firm with our spirited puppy while also balancing love and patience. She was great at answering questions we had with challenges. Our puppy learned several commands and we learned some tips and tricks to help our puppy and ourselves be successful in our training goals.

    The Kennels - Let your baby relax by the lake at our Pet Resort while you are enjoying your vacation!  You both deserve it!

    The Kennels

    (26 reviews)

    Had to drop off my German Shepherd due to family emergency and received such nice assistance from…read morethe crew at The Kennels. The area for the dogs is so peaceful including a lake nearby. I definitely recommend this kennel to all. Thank you to the staff for making Missy's stay so wonderful.

    I recently picked up my black lab, Jacks, after a week of boarding, and unfortunately had a very…read moreuncomfortable interaction with the groomer. The first thing said to me when I asked how he did was: "He's a DICK." I was honestly shocked. Apparently, he did not like the high-powered dryer or having his feet handled during grooming. While I completely understand that some dogs can be difficult to groom -- especially large dogs unfamiliar with professional grooming environments -- the way this was communicated was extremely unprofessional. A professional groomer could have easily said he was "difficult to groom," "anxious during drying," "didn't tolerate the dryer well," or "struggled with foot handling." Any of those would have communicated the issue appropriately without immediately insulting my dog the moment I reunited with him after 6 days away. What made it more confusing was that I had originally asked how Jacks did during boarding overall, and only after I questioned the comment did the groomer add, "But he's so sweet otherwise." So clearly this was situational grooming behavior, not an aggressive or dangerous dog. I've washed him at PetSmart before without issue, so while I understand every environment is different, the bedside manner here really left a bad impression. I left feeling uncomfortable and honestly, still kind of stunned by the interaction. The groomer also recommended I continue booking grooming appointments so he could "get used to it," but after that interaction, that's going to be a hard no from me. The initial boarding staff when I dropped him off was kind, and Jacks otherwise seemed happy and well cared for during his stay, but customer communication matters -- especially in animal care.

    NorCal K9 Solutions - pet_training - Updated May 2026

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