My tachometer on my Yamaha boat was throwing an error that I needed an O2 sensor, I replaced it and…read morewas getting a different error and could not clear it. Made an appointment with Mike the service manager. Day of appointment it was raining and Mike let me bring it the following day. They cleared the codes with their YDS tools and replaced the spark plugs. Thank u Mike for providing great customer service and honest repair service. We r back on the river.

I inquired about a part, then spoke to Mike who just came off as bothered the moment he got on the…read morephone. Instructed me on how to ask questions when Inquiring for parts. Then stated they don't sell parts for my boat and I could have never bought a part from this business because they don't sell them and there was no more he can help me with (I've been here before for parts on my stern drive). I've had better experiences here in the past but this recent one just wasn't it.

Every once in a while I have interactions and experiences that make me want to highlight and share…read morebusinesses that I feel go above and beyond taking care of their customer. I felt this way about Mello so I wanted to share my experience in this review and hope others give them a chance and come away feeling the same way I did. I stumbled upon this place during my search for a used wake surf boat. They were listing a used Calabria boat that I went to go check out. We were greeted by the owner Sally and we got to talking about wake surf boats in general. She spent about 30-45 min with us talking about her history, wake surf boats and telling us about the Centurion boats that she sells. Since I had never owned a wake surf boat before she gave us some really good info and insight into what makes a good surf boat and why Centurion was one of the top manufacturers. We left knowing we had to do more research which I did. Fast forward a year later, I ended up getting a used centurion wake surf boat. My point is I would have never thought about a Centurion boat until speaking with Sally, and we really appreciated her time and knowledge on the subject. We certainly don't have new boat money but we never felt dismissed or judged or made to feel less important because we weren't there looking at new boats. We also never felt like Sally was pushing us to Centurion or a specific direction. She was certainly highlighting why she felt the Centurion boats were the best, but I did my own research and eventually came to the same conclusion. I felt like the Centurion boats were high quality builds and they were the ones that started the whole wake surf boat build. I just recently dropped off my boat to Mello Marine to have them service it and add some features to it. It's not the closest shop (2 hrs away) but it's the one I felt most comfortable with and trusted. I first spoke with Luke who was great and helpful on the phone and I have since been dealing with Ricky. Everyone I have encountered at Mello Marine has been great, helpful, courteous, and professional. I have been genuinely impressed and pleased in all my interactions with this family run operation. So far, I have had great experiences with this shop and I have no doubt it will continue. I like to say Sally brought us back to Mello. Ricky made sure we're staying with Mello. To all the good people at Mello, keep up the good work and thank you!

I have made several attempts to call Mello Marine. Messages were left, emails were sent and…read morereceived ZERO response. Several people recommended going to the location in Easy Bay for service because of the same experience they are receiving from Mello Marine. I am only speaking on behalf of the service department ONLY.

When we order, we ordered takeout for four or five people at work and they always serve it hot and…read morefresh and the flavor is amazing

Me and my husband went to visit this place to buy our first fishing boat. We came in around 1pm and…read moreinside the warehouse we noticed two gentlemen look like eating their lunch. One of the guy kinda acknowledge us but proceeded to eating their sandwich and watching Tv. The other guy didn't say anything at all. The guy who kinda acknowledge us said to help ourselves to look around. We were both shocked . So we did look around. Finally, the guy (I think he's the manager) stood up and talk to us, and my husband says "I have no clue what kinda of fishing boat I should get" and he said "Just go on YouTube and what you like" lol . My husband was trying to ask for help but still insist to go to YouTube and go to the boat site to figure out what he likes for different options and they can order it for him. We are looking for some direction and customer service and what we have experienced at this place was we felt like we are a bother to them and not wanting to sell a boat. We are both so confused when we left. So, we drove to West Coast Boat center in Rocklin. We were welcomed and they took the time to show the features online to us and right there and then we bought the boat. We felt both welcome and willing to help us at least have a good conversation and effort to find what we are actually looking for even if it is online.

They turned our vacation disaster around. After driving many hours we were turned away at Folsom…read moreLake because we had not been inspected for golden mussels. We were able to get an appt on a Saturday morning and get on the lake less than an hour later. Totally worth the drive, super friendly and accommodating, educated us on the mussel issue and we got a great new hat. Great customer experience.

brought our boat here for the state required inspection. Great service! Locally owned they have an…read morein-house mechanic and will be expanding a new showroom and boat supplies in Future. Just made an appointment to have our boat tuned up with their mechanic highly recommend them.

I had a very tricky problem with the electronics on my 26' sailboat on Lake Tahoe that was hard to…read morediagnose. Billy did some research on the electronics before he arrived, and then worked with a local tech to step through different tests. By process of elimination, he determined it was a failing cable inside the mast that we were able to bypass and fix. The instruments are now working.

Bill is very personable,and knows his stuff, i had a nmea 2000 issue that i couldnt figure out,…read moreworked on it for over five days, finally took it to bill and he had it figured out in nothing flat, works perfectly now, can't say enough about him, if i have any future problems, my boat will only go to him , thanks again bill

From the fantastic demonstration with Justin, the very pleasant final purchase of our new X23 with…read moreBill, to the awesome training with Lysle at The Water Sports Farm, to the white gloved service with Mike T, the prompt customer service with Mike N & Kelly, to the exceptional service with James, our experience with NorCal MasterCraft all together overall has been outstanding - 5 Stars They follow through with their commitments, their techs are brilliant, the quality of service is top notch. They listen and take care of us. Our X23 is SOLID. It is a head turner. We get compliments every day on the water. This boat operates and fine tunes waves so well, we absolutely love our boat and surfing sessions. Family, friends, guests, are always stoked. Thank you for the exceptional experience.

I am the original owner of a 2000 Prostar205, The boat has been great. But I recently contacted…read morethis dealer to locate a part for it and it was just ridiculous. The parts guy, Wilson, is nice, however they were unwilling to locate a part for the boat because it is older. Basically, I was told I am on my own to try to get a part for the boat. I asked him what would happen if the boat was in there for service. Would they just keep it there for weeks, find the problem, then send you home without it being fixed because they were too lazy to get the part? As it turns out, this is a common part and still available. I was able to just research it online and find it, but it seems like as a dealer, they should just not throw you under the bus. I would not recommend this dealer to any MasterCraft owner. I have called MasterCraft in Vonore, TN to discuss this situation with them.

The mechanic Jeremy at C & C marine in Newcastle is the absolute best. I have been dealt with…read morefairly and honestly. Whenever I have taken my boat to the Newcastle C & C marine location to Jeremy he is best mechanic in the area. I drive from Elk Grove and I would not take it to anyone else but Jeremy at C & C Marine in New Castle. Jeremy is all business and takes care of whatever needs to be done. Thank you Jeremy and C & C marine

From the owner: Specializing in: - Outboard Motors…read more- Boat Maintenance & Repair - Boat Dealers - Boat Equipment & Supplies - Fishing Tackle - Outboard Motors-Repairing