We experienced good service when they were open. I wanted to share that I learned today from Mike…read morethat they have retired and are closing the shop.

Absolutely the worst service and the staff are complete liars. Not only did they screw up our…read morepaperwork with our bank by putting the incorrect VIN# of the boat trailer (twice) but most recently we took our new boat in for its 20 hour service, due bill and warranty items to get fixed. They had our boat for 1-1/2 months with absolutely zero communication from them and then lied about fixing our warranty issues. At this point I'm not even sure they completed the 20hr. Service that we paid for. Our warranty issues weren't minor, we lost all steering on our 24' pontoon boat out in the middle of the lake due to their original install being improper. Then had the audacity to lie and say they fixed it knowing full well they didn't and putting our family in danger once we launched in the water. I would never recommend anyone to do business with Auburn Outboard Marine.

My tachometer on my Yamaha boat was throwing an error that I needed an O2 sensor, I replaced it and…read morewas getting a different error and could not clear it. Made an appointment with Mike the service manager. Day of appointment it was raining and Mike let me bring it the following day. They cleared the codes with their YDS tools and replaced the spark plugs. Thank u Mike for providing great customer service and honest repair service. We r back on the river.

I inquired about a part, then spoke to Mike who just came off as bothered the moment he got on the…read morephone. Instructed me on how to ask questions when Inquiring for parts. Then stated they don't sell parts for my boat and I could have never bought a part from this business because they don't sell them and there was no more he can help me with (I've been here before for parts on my stern drive). I've had better experiences here in the past but this recent one just wasn't it.

Friendly staff and great work. I had my annual mx done in 1 day. Overall, a well put together…read moreoperation. Sales dept is great and Service dept is awesome too.

We went to Mello Marine service for the first time to get ballast pumps replaced. We called ahead…read moreof time and told them we needed all six pumps replaced and that we have the pumps and asked how much it would cost for the labor. Ricky told us it shouldn't take more than two hours at 225 an hour and that if it was going to take more, he would call and let us know. He never called and when we went to pick our boat up we were hit with an invoice of $1100. Either they have inept service techs or they pad their hours to rip off customers. They also did not protect our vinyl during service and there were black hand and foot prints all over. We ended up paying $800 which is still way more than we agreed initially. Would never go back and would not recommend.

Once again C & C Marine got my boat running in perfect condition…read more Jeremy takes great care to keep my boat running so I can fish the California delta. He is definitely the best boat mechanic. in northern california. Perfect again, Thanks Jeremy

Me and my husband went to visit this place to buy our first fishing boat. We came in around 1pm and…read moreinside the warehouse we noticed two gentlemen look like eating their lunch. One of the guy kinda acknowledge us but proceeded to eating their sandwich and watching Tv. The other guy didn't say anything at all. The guy who kinda acknowledge us said to help ourselves to look around. We were both shocked . So we did look around. Finally, the guy (I think he's the manager) stood up and talk to us, and my husband says "I have no clue what kinda of fishing boat I should get" and he said "Just go on YouTube and what you like" lol . My husband was trying to ask for help but still insist to go to YouTube and go to the boat site to figure out what he likes for different options and they can order it for him. We are looking for some direction and customer service and what we have experienced at this place was we felt like we are a bother to them and not wanting to sell a boat. We are both so confused when we left. So, we drove to West Coast Boat center in Rocklin. We were welcomed and they took the time to show the features online to us and right there and then we bought the boat. We felt both welcome and willing to help us at least have a good conversation and effort to find what we are actually looking for even if it is online.

They turned our vacation disaster around. After driving many hours we were turned away at Folsom…read moreLake because we had not been inspected for golden mussels. We were able to get an appt on a Saturday morning and get on the lake less than an hour later. Totally worth the drive, super friendly and accommodating, educated us on the mussel issue and we got a great new hat. Great customer experience.

brought our boat here for the state required inspection. Great service! Locally owned they have an…read morein-house mechanic and will be expanding a new showroom and boat supplies in Future. Just made an appointment to have our boat tuned up with their mechanic highly recommend them.

I had a very tricky problem with the electronics on my 26' sailboat on Lake Tahoe that was hard to…read morediagnose. Billy did some research on the electronics before he arrived, and then worked with a local tech to step through different tests. By process of elimination, he determined it was a failing cable inside the mast that we were able to bypass and fix. The instruments are now working.

Bill is very personable,and knows his stuff, i had a nmea 2000 issue that i couldnt figure out,…read moreworked on it for over five days, finally took it to bill and he had it figured out in nothing flat, works perfectly now, can't say enough about him, if i have any future problems, my boat will only go to him , thanks again bill

From the fantastic demonstration with Justin, the very pleasant final purchase of our new X23 with…read moreBill, to the awesome training with Lysle at The Water Sports Farm, to the white gloved service with Mike T, the prompt customer service with Mike N & Kelly, to the exceptional service with James, our experience with NorCal MasterCraft all together overall has been outstanding - 5 Stars They follow through with their commitments, their techs are brilliant, the quality of service is top notch. They listen and take care of us. Our X23 is SOLID. It is a head turner. We get compliments every day on the water. This boat operates and fine tunes waves so well, we absolutely love our boat and surfing sessions. Family, friends, guests, are always stoked. Thank you for the exceptional experience.

I am the original owner of a 2000 Prostar205, The boat has been great. But I recently contacted…read morethis dealer to locate a part for it and it was just ridiculous. The parts guy, Wilson, is nice, however they were unwilling to locate a part for the boat because it is older. Basically, I was told I am on my own to try to get a part for the boat. I asked him what would happen if the boat was in there for service. Would they just keep it there for weeks, find the problem, then send you home without it being fixed because they were too lazy to get the part? As it turns out, this is a common part and still available. I was able to just research it online and find it, but it seems like as a dealer, they should just not throw you under the bus. I would not recommend this dealer to any MasterCraft owner. I have called MasterCraft in Vonore, TN to discuss this situation with them.

The mechanic Jeremy at C & C marine in Newcastle is the absolute best. I have been dealt with…read morefairly and honestly. Whenever I have taken my boat to the Newcastle C & C marine location to Jeremy he is best mechanic in the area. I drive from Elk Grove and I would not take it to anyone else but Jeremy at C & C Marine in New Castle. Jeremy is all business and takes care of whatever needs to be done. Thank you Jeremy and C & C marine

From the owner: Specializing in: - Outboard Motors…read more- Boat Maintenance & Repair - Boat Dealers - Boat Equipment & Supplies - Fishing Tackle - Outboard Motors-Repairing

Now Tommy's boats. 100% absolute trash. I'm glad they are going out of business and no longer able…read moreto sell or repair boats. They had my boat for a total of 8 months and couldn't complete repairs properly. Go to Mellow or find a guy at Home Depot to do the repairs. Far better than these clowns.

The service center here does not pay attention to detail. I brought my boat in for a basic annual…read moreservice and they managed to mess that up. They for got to check the oil filter before installing causing all the oil to drain from the engine. This error was major considering we tried turning on the boat. When we checked the engine compartment we noticed all the oil at the bottom of the engine. You can see that the oil stick has no oil. Also, when we brought the boat back they did a mediocre job cleaning up the mess leaving oiled hand prints on the upholstery. We tried contacting the owner but no call back. Go buy your boat somewhere else considering you will need to service it here if you buy it here. Not even an apology or credit for their mistake. This experience was not pleasant from the start. They act as if they don't need your business. I never had this problem at their Stockton store. The unfortunate part is that the owner was made aware of this but no response. You decide if this is the service you want after spending big money on your boat.