We take all our family vehicles to West Coast for servicing. Our daughter recently purchased a new…read morecar and was very satisfied with the transaction. We have 8 family members who take their automobile service work there. We are always satisfied. One comes from Abbotsford to get her work done, another comes from Vancouver. Good people, good service. *****

Zero for Experience rating - Customer Service is pathetic…read more Customer service is non-existent. We came for servicing of our Edge - appointment for opening tome at 8am. Arrived 15 minutes ahead and entry to the dealership was blocked with their vehicles. They moved the dealership vehicles out of the way about 5 minutes before opening. Staff on-site did not acknowledge our presence. Nothing pro-active in customer service - no "we're just opening but come in and have a coffee..." No "good morning" or acknowledgement of our presence until Nathan (Servicing Rep) came.

I've been a customer of Langley Chrysler for many years. While I've had issues in the past, they…read morewere always resolved, which is why I continued bringing my vehicle back. Unfortunately, my recent experience has completely changed my opinion. Communication has been extremely poor, and I've been left waiting with little to no follow-up. The biggest disappointment is that they don't appear to stand behind their warranty work or workmanship when problems arise after repairs. It's frustrating to feel valued when it's time to pay the bill but not when you need support afterward. As a long-time customer, I expected much better service and accountability. Sadly, I can no longer recommend Langley Chrysler based on my recent experience. Vancity Adventure

They were fantastic with my experience start to finish! couldn't have asked for anything more…read more After care at this location is impeccable as well. Would recommend them and will be back myself!! :)

Update: Service Manager (Ammar Ahmed) replied me to explain the issue what happened and offered to…read morereplace those connectors without any charge. As West Coast Toyota had acknowledged the problem and resolved the issue, i am very much happy to continue my business with them. After that visit, I went to West Coast Toyota two times and received outstanding service from them. On January 9, 2026, I visited West Coast Toyota to replace the intake camshaft timing gear assembly on my 2013 Toyota Venza AWD (2.7LT). The repair was done well, and I'm satisfied with that work. To perform the job, technicians removed the ignition coils, breaking 2 out of 4 black clips (photos attached). They sealed the ignition coil clips with melted plastic but didn't inform me. I discovered this at home after pickup and left a voicemail for an explanation. Mehdi called back, saying the technician was off until Monday. On January 12, 2026, they'd follow up. Receiving no call by 10:30 AM (service opens at 8:30 AM), I went in person. Another advisor directed me to wait for Mehdi. Mehdi consulted the technician and explained the clips are fragile due to the car's age, and the seal is an improvement. I disagreed, noting many older cars have intact clips. I mentioned my plan to replace spark plugs at home, now impossible due to the seals, forcing me to use the dealership for this easy work. I requested a discount for their spark plug service; Mehdi refused. I pointed out the lack of notification or invoice note. He said he wasn't present at pickup, so he does not know anything. He suggested speaking to the service manager, but the manager was absent that day. There was no admission of fault, which I found unprofessional for a reputable Toyota dealership. Mistakes happen, but customers should be notified to avoid surprises and build trust. Otherwise, it raises concerns about other undisclosed issues. With no choice, I booked a spark plug replacement appointment without any discount. By the way, I'm happy to service there but disappointed by the careless handling--perhaps due to the car's age or for not purchasing the car from them. Service departments drive significant business, so customers deserve better. I anticipate a generic response asking for details; I'll email them. I will update my review according to the response I receive.

Extremely disappointed with the service department at West Coast Toyota. I brought my 2019 RAV4 in…read morebecause of a recurring roof rail water leak that has compromised the vehicle's electrical wiring harness and affected my key fob. Not only did they completely lose my records after I already paid for a diagnostic assessment, but communication has been non-existent. Now, weeks later, I am told parts are on order with absolutely zero ETA. Driving a vehicle with active water intrusion and the risk of mold is a major health and safety hazard, especially with children in the family. The lack of accountability, poor administrative tracking, and complete disregard for customer safety at this location are unacceptable. I expected far better support and communication from a certified Toyota dealership.

Brought my Tiguan in for new lug nuts excellent service…read morefrom John treated like family. thank you

I purchased a vehicle from Chilliwack Volkswagen and it was an awesome experience!…read morefrom the time I walked into the office I was treated like royalty! the sales associate was very knowledgeable and helpful! Amit was very helpful to me, making me feel that I was the only person who matters to him and the rest of the company !! I am having problems to find the right words to express my feelings fo Amit I was introduced to the rest of management who welcomed me to their business! I have never been so welcomed in years of looking for a vehicle!!

Very happy with my purchase of the Mercedes. Great customer…read moreservice thank you Victor and Mt Pleasant Motors.

Great service and happy with my purchase. Vehicle came with an inspection report from the auto mall…read moreplus the fullCarfax history.

Daughter had a morning appointment for a 6-month check on her vehicle recently, which worked out…read moreperfectly for the three of us -- it was early in the day, and we were on our way to a stay in Harrison Hot Springs. While the car was being serviced, we used the time (just short of an hour) to have a 'picnic' in one of the waiting areas - enjoying their self-serve coffee, plus a snack the daughter had made to take along. It was early in the day, with no sales activity on-the-go, so we were able to sit-and-wait in an area within the sales showroom, as opposed to the smaller area just directly outside the service area. Staff were very friendly - a little curious as to where we were headed, and eager to please and accommodate. The daughter purchased her vehicle -- a smaller-size, Eco-Drive, SUV-style vehicle -- there a few years ago, and has used their service department exclusively. She has nothing but good things to say about the vehicle, and the quality service received. For her Mom and I, just a first stop by, but an opportunity to see / feel a touch of what she had always told us of her experiences there.

UPDATE (new outcome since my prior review): My 2019 Kia Soul EV has now finally been fixed -- by…read moreApplewood Kia, not West Coast Kia. Over a six-month period, West Coast Kia generated eight repair orders for the same vibration/humming concern and repeatedly told me the vehicle was "fixed" or "complete." During that time they replaced multiple major drivetrain components (traction motors and gear reduction units). I was still experiencing the same vibration after the final pickup on January 27, even though the work order stated everything was resolved. Because of that, I took the vehicle to Applewood Kia (out of pocket). Applewood diagnosed the real cause as a right front wheel bearing -- roughly a $400 repair -- and once replaced, the vibration/humming disappeared. Problem solved immediately. I also want to note that Service Advisor Isaac Grieve told me Kia had spent over $40,000 in parts during the West Coast Kia process. If that's accurate, it makes the outcome even more concerning given what ultimately fixed the vehicle. My biggest issue wasn't just the misdiagnosis -- it was the lack of documentation and transparency. I repeatedly asked that my continuing symptoms and correct mileage be accurately recorded on the repair paperwork, and that did not happen. Yes, I became frustrated after being sent away multiple times with the car still vibrating, but I did not threaten anyone -- I was simply trying to get an unresolved safety/driveability issue properly acknowledged and repaired. I strongly recommend Applewood Kia if you want accurate diagnosis and results. Based on my experience, I cannot recommend West Coast Kia.

I brought my FIAT 500 in because it was having an issue with the fuel injectors. They replaced the…read morespark plugs and charged me for a full car inspection which stated everything else was ok. A couple weeks later my engine light goes on again so I take it back. This time they say they need to replace the fuel injectors and that they were just 'hoping' it was the spark plugs. The price is up to $2200. Oh and they let me leave with a broken headlight. A week later I'm broken down on the side of the road at 5 am and it's the cooling system that they cleared in the inspection they charged me for. I know there was a problem before because it was pointed out during an oil change I had at Mr Lube the week before. Brought the car back and now they are saying that 4 other major items, including the breaks they passed at 50% in the inspection 2 weeks ago are direly in need of repair. I would not recommend this place at all. The mechanic seems very inexperienced and they don't have much customer service at all. The assistant manager, Tanya was horribly disrespectful and rude to me. The other workers actually apologized for her behaviour! Buyer beware for FIATS as well. Mine is a 2012 and it's falling apart conveniently right after the warranty expired.

If you own a Dodge Eco-Diesel currently under warranty or past the warranty period and have a…read morewarning message which says "Service DEF System / Vehicle Will Not Restart in 250 KM's" take it to Jit at Langley Fiat. Jit and his technicians diagnosed and corrected an issue which Chrysler does not understand, or care to understand. The problem is with the delivery of diesel emissions fluid in Dodge / Jeep Eco-Diesels. All across North America Chrysler Dealerships are following the flawed troubleshooting advice from Chrysler. Chrysler suggests replacing the most expensive components first. This does not solve the problem. In the end the owner spends $12,000 and has a vehicle that will not start. You can choose this path or avoid it by taking your Eco-Diesel to Jit as soon as this warning light appears.

I was searching for a vehicle for months and have not experienced as great of service as I did at…read moreAutoworld in Langley!. Features of the vehicle were explained, I did not feel rushed or pressured. I was purchasing a used vehicle and it was in mint condition. I would definitely recommend to family and friends.

Rob has gone out of his way for me a countless number of times to make sure that my car is set up…read moreand ready to go. The service Autoworld has provided goes way beyond any other business. I will be a customer with Rob for as long as I am driving a car and will refer anyone who is looking for a car to Autoworld.