I had a very frustrating experience at this nail salon.
First, I showed the technician a reference picture of what I wanted. Instead of communicating with me properly, she started speaking in Vietnamese and walked away in the middle of the service without explanation. I was left confused and uncomfortable.
Then another technician named Brian took over. I clearly explained again what I wanted, but he did something completely different. The work was messy, uneven, and lacked basic cleanliness. The tools and workspace did not look sanitary.
What made it worse was the time. I sat there for almost two hours, and barely any real progress was made. I was exhausted and extremely uncomfortable. There was no proper shaping, no color applied, and the nail design looked rushed and poorly done.
At that point, I had to stop the service because I was not satisfied at all.
I expect professionalism, communication, and basic hygiene from a nail salon -- unfortunately, this place did not deliver any of that.
I would not recommend this salon based on my experience.
I go to pay the guy behind the cashier. He doesn't speak English. He want me to pay $105 for service I didn't take and they let me set more than two hours for very bad nails and you know guys it's valentine after tomorrow we work hard we don't have time like you know how we run to the nail salon. If we have one hour time I said for him, I'm not gonna pay for my nails because I didn't take whatever I want. I just gonna pay half of the price and I'm gonna pay for my pedicure. He don't want you wanna argue with me and my baby home with his dad he has to go to his work and he want to take from my time a lot. I don't have time I have to go and they already delete me set more than two hours. I said what is your manager? He doesn't speak English so I said OK I go out because I need to smell a clear air. He follow me with his team like all his Vietnam team. They think I'm gonna run. I'm not gonna be the whatever they ask. We are in California. We're not in Vietnam. We are American. We're not back home we are here in America Bay for the service we take. We're not hungry for money and tips not angry for customer plus if we got a bless to serve people we need to serve people very good very well very nice very friendly not run next to your customer and say hey we're gonna call the police for you if you're not gonna be excuse me excuse me it's not my first time there. I did my nails a lot there and they know me and I know them very well, but they don't know how to do whatever I ask it's OK you guys can say it's OK we can do it for you. She said we don't have the color. She said we don't have the whatever and then he said I'm gonna do your nails and then like a lot of technician came to me like for what for nails and then they ask about tips. Excuse me you guys only hungry and I will never go back there and they call the police and I called the police too and I pay whatever I have to pay because it's not about the money. It's about the communication your way you have to teach your customer very good not to force them to buy a drink to buy cola to buy alcohol or to buy chips. OK I'm not there to eat. I'm there too do my nails only but you guys force us to buy stuff we don't need it you guys drunk too I saw you drinking and working good job and playing with your customer and please. If the owner see this complain we are in America. We don't need your technician to speak Vietnam when we are dead for me. I will never go back. I will never go back there. I will never go back there because your staff called the police for your customer. You know this is what like this is very very very bad for you. Bless bless we don't need them to speak, Vietnam. We are in America. We speak English, please English only. read more