London's number 88 bus, operated by London General who are a subsidy of the London Go ahead group, the largest provider of buses in London and soon to be largest in Greater Manchester, where I live following their purchase of First in the region. I've never thought of reviewing a bus route before, but after finding multiple buses including this one in Yelp after trying to search for London General, I feel it is highly appropriate due to the awful level of serve I received on my final day in the city, as I attempted to get to London Euston from Piccadilly, wanting to avoid the tube as I knew the bus would take the same amount of time (probably working out quicker avoiding getting to the platform on the tube which often can be frustrating and time-consuming).
I attempted to board the bus as normal, but I noticed an issue with the front of the bus only displaying Oxford Circus, I hoped this was a mistake only to find out the bus would terminate there, which ended up just outside Apple's flagship, awesome Regent Street branch, just over a miles walk away. I was told there was another 88 service behind to take me on for the rest of my journey.
I waited... only for the next bus to also terminate at the same location, after watching the next 88 bus also terminate at Apple on Regent Street, I again as well as others who were waiting began confused, asking the driver to get the same method. After the next bus, we were finally made aware by a non-driver about a demonstration.
I understand London General and the Number 88 bus can't do anything to stop demonstrations and protests but surely keeping customers informed rather than lying to them, giving them false hope and re-assurance just to "shut them up" and "get them off the bus" is wrong and disgusting behaviour, showing abysmal customer service which I'd even go as far to say is amongst the worst I've received from a bus company, and that says a lot considering I have had to deal with First Manchester back home for many years, who don't even acknowledge my complaints anymore.
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