I have mixed feelings on NJA therapy. Getting a consultation was easy, and we were set up with a speech therapist at the corona office. After about 2-3 weeks of visits, we were informed that our therapist (whom my daughter responded really well to) was no longer with the practice and we would be informed when another speech therapist was available to work with us. After about 8 weeks, I received a call saying they were going to be letting us go as patients due to still not having a therapist available. I was upset because my daughters treatment had been set back and we waisted 2 months waiting, when we could have been seeking treatment elsewhere. I explained that I was willing to travel to the other office (45 min away) if they had a speech therapist there that could work with us. The receptionist said that they weren't accepting new speech therapy patients at their other office so I told her we would wait until a new therapist was available at the corona location. Fast forward a couple of weeks and we start treatment for my daughter again.
This is where my review is positive. While under treatment, my daughter not only loved going (she's 3 and very reserved), but she was making GREAT improvement. The speech therapist was thorough and went over what we could work on at home in order to help her improve even more.
After a few months of treatment, I received a TEXT saying that that weeks appointment would be canceled because our insurance was no longer working with them and they hadn't received insurance payments. This would have been a bummer, but I explained it was actually our last week with that insurance and that we had new, really good, insurance that would take effect at the beginning of the year. I was told to text over a copy of our new insurance card and we would see if it was accepted. I text over everything, excited to continue my daughters treatment and never heard anything back!
So in short, great therapists, flaky communication and reliability. They also had a high therapist turnover rate (we had a few In a matter of months) which tells me that management must be bad! I was a nurse prior to staying home with my children and know bad leadership when I see it! read more