My son has been coming here for over a year and I can say hands down the staff has been very…read morewelcoming and understanding when I express any concerns. The type of attention each therapist pours into each kiddos is felt the moment you walk into the room. Mrs Rachel is my son's therapist and the front desk staff are so caring which that is always very important .

This review is specifically regarding the office staff and administrative processes at Learning…read moreTree, and is not a reflection of the clinical or direct services provided. I am leaving this review in hopes that the business owner and staff will use it as an opportunity to improve services for our community. Over the past three months, I made repeated attempts to connect with Learning Tree for an intake appointment. I left multiple voicemails and submitted the online intake form, and received no response at any point. After months of silence, I decided to stop by in person while running errands nearby. When I arrived, the front office was unstaffed. I could hear staff upstairs -- footsteps and conversation -- and called out several times hoping someone would come down to assist me. After waiting several minutes with no response, I called the office phone number. It rang through to voicemail, and still no one came downstairs to answer. When two receptionists eventually came to the front, I explained my three months of unanswered outreach. I was told that my intake form had likely been misrouted to the wrong location and that they had no record of my voicemails. I also noticed that the missed call I had placed while waiting in the lobby was visible on their phone -- yet neither receptionist made any attempt to return that call. I chose not to mention that it was me who had called, as I wanted to observe whether callbacks were part of their standard practice. It appears they are not. While I was being helped, the other receptionist took a phone call. Based on what I overheard, the caller on that line had also been waiting for a callback since November after submitting an interest form. The receptionist acknowledged this and said she would follow up -- though I was unable to confirm whether she did so before I left. I want to be clear: I am not writing this review out of frustration alone. I genuinely hope this feedback reaches the right people and leads to meaningful changes. Families and individuals seeking services from Learning Tree deserve timely communication and a welcoming, staffed front office. I encourage the owner to review intake routing, voicemail monitoring, callback procedures, and front desk coverage so that community members are not left waiting months for a response -- or standing unattended in the lobby.

Getting an appointment with Lucid for my son's initial assessment took a little bit of time, a…read morelittle over a month. However, they did call me before his initial appointment when a sooner opening was available. Once his assessment was completed, it took 1 week to schedule my son's first session. I did explore other local speech therapists and did assessments over a month ago and still have not heard back from them. As a parent with a child diagnosed with ASD, there is a definite sense of urgency for help. My experience with the entire staff has exceeded my expectations and I look forward to see what progress my son will make with Lucid.

Come here to get quality speech therapy for your child or children! Office staff work well to meet…read moreyour schedule & speech therapist needs!

Kelly is so kind, wonderful, and encouraging! I was referred to her by my orthodontist (Dr.Larson)…read moreto correct my tongue thrust and keep my teeth straight after all my orthodontic work. She has a ten week program and she eases you into the process of correcting and training your tongue. Each week you get a worksheet to follow along with and practice different training exercises each day. She works with you and shows you each session how to do the exercises and makes sure you leave feeling confident to do your "homework". Be sure to stay on top of the exercises, they really do work! She's very easy to talk to and wants to see you succeed. She always makes herself available by phone, text, or email if you have any issues or questions. Highly recommend if you need to see a speech therapist!

Kelly is the sweetest, most patient and encouraging woman. I came into my first session not knowing…read morewhat to expect but left each session feeling more and more confident. One of the things I appreciated the most about Kelly Brown is that she explained why each exercise she taught and assigned was going to help me and help eliminate my tongue thrust. You can feel the care and love Kelly has for you and your progress. Not only did Kelly help me work around my summer internship schedule but she encouraged me to shoot her a text if I was having any questions or difficulties. Both during my time at Selah Speech and Language and after. The worksheets she refers to as "homework" are amazingly helpful and I would suggest on keeping up with them! She even gave me a cute little purple squirt bottle for some tongue strengthing exercises. (I still have it!). She also gives out great snacks. I was referred by my orthodontist Dr. Larson and Kelly made me feel right at home. I would suggest anyone seeking speech therapy to Kelly Brown, I left my time at speech therapy with my tongue thrust fixed and feeling like I gained a friendship.

We loved it here with our previous therapists and the most recent one is on maternity leave…read more Her replacement has been impatient with our daughter who is autistic, she is rough, irritable, literally slammed down a notebook during their last session. This person should not be working with children. We called to talk to a manager and to this day we have not heard back. This has been reported to Easterseals.

Please do not take your children here if you truly care about their well-being. The front desk…read morestaff are unkind and behave as if the place revolves around them rather than the children. While a few therapists were genuinely helpful, most appeared more focused on sitting and writing meaningless notes instead of actively working with the kids. It's hard to understand how a facility like this is still operating given the lack of compassion and professionalism shown. Many staff members act as though they are doing families a favor, rather than providing the care and respect that children and parents deserve.

We are so grateful for Milestones Chino Hills, especially Linda Milla, PT! From the very beginning,…read moreLinda was such a blessing to our family. She helped take my son from barely moving to crawling and then walking! Her knowledge, patience, and genuine care made all the difference. Linda always made physical therapy fun. My son would light up with excitement every time he saw her. She had a wonderful way of turning exercises into play, so he never felt like he was "working." She also took the time to teach me what to do at home, making sure I felt confident and supported every step of the way. Thanks to Linda and the amazing Milestones team, my son has made incredible progress, and our whole family feels so much more at ease. I can't recommend Linda and Milestones enough!

I couldn't say enough good things about this place, Miss Linda & Mrs Joanna are amazing therapist!…read moreMy daughter had surgery 1yr and three months ago and has been going to PT for 1 year now got her certificate of completion ! She couldn't have done it with out the amazing therapist she had. Front office Mrs. Rita is a gem so easy to work with and always accommodating to your needs! We are going to miss this place !

My daughter was diagnosed with a gross motor developmental delay due to benign hypotonia, or low…read moremuscle tone. She began physical therapy very early (around five months old) and worked with several wonderful therapists before we were referred to Up and Movin' Physical Therapy to continue her care. The team at Up and Movin', especially Ms. Cat and Ms. Bella, devoted incredible time, effort, patience, and compassion to helping my daughter. Their individualized exercises were exactly what she needed to build strength and coordination, and their guidance empowered me to continue her practice at home each day. Thanks to this combined dedication, my daughter began walking independently at 19 months and officially graduated from physical therapy by age two. I am deeply grateful to the entire Up and Movin' staff for their professionalism, expertise, and genuine kindness during one of the most challenging periods of our lives. My daughter is no longer delayed, and we credit her progress to this amazing team. A special thank you as well to Lily at the front office, who greeted us with such warmth and made every visit smoother. To any parent considering this clinic--please don't hesitate. The journey can be tough, but with the support of the Up and Movin' team, your child will be in the best of hands. We will always remember this incredible group who helped our little girl take her first steps. Thank you, Up and Movin' Therapy!

My son has been going to Up & Movin since May, and we've had such a great experience! The staff is…read morealways so kind and welcoming, and his therapists have helped him make so much progress. They explain everything really well and even give us exercises to do at home, which has made a big difference. You can tell they truly care about their patients. Highly recommend!

Staff was friendly, and they have a cool gym/play area…read more Hard to get a hold of office staff, though, so I advise you to get your therapist's direct phone number in case you need to reschedule or cancel an appointment. We met a great therapist there, but unfortunately, she left the company. We were disappointed by that, as she made the long commute worth it to us. We will be finding a new therapist closer to home.

I wanted to give them 5 stars. I called and left a message to get more info on their services. 3…read moredays later the "Office Manager" (refused to give me his name) called me back. 3rd question he asked was who my provider was. I said Kaiser and he said, well that will work out great! Call Kaiser and tell them you want to make us your provider and then you can make an appointment. I asked if I could see the facility first. He asked "why would you need to do that? You can look at our pictures online... you can only visit when you make your appointment." I asked if he could at least tell me what type of OT they offered. He said you can read about it on our website, but I have to step out of the office now. Thank you!" Now, if they dont have time to answer my questions, how do you think they will treat my boys? Not a good look imho...