AVOID!! UNRELIABLE & UNPROFESSIONAL
Ricky Burgos is a little weasel that will try to talk his way out of everything. He will sound very friendly and accommodating on the phone. Don't be fooled by it!!! This is not even a real professional moving company. They do not accept card or personal check, only cash.
The move was scheduled for Saturday arrival between 10-11AM but he had to drop his kids off at his dad's, so extended the arrival time to a little past 12PM. He showed up at 2:40PM. He showed up in a brand new RENTED Budget truck. Really? This alone should exemplify how unreliable and unprofessional he is. Oh and I didn't get confirmation until 2:10AM on Saturday via email.
Well to make matters worse - I am in Apt 4. In Manhattan, it is safe to assume it is a walk up. So after he gets to my place and we walk up to my apartment. He kept on ranting about the stairs, saying this wasn't part of the job description, but Ricky and his mover proceeded to move things out of my apartment. If the stairs were such a problem, then maybe they shouldn't have touched my things before trying to negotiate a new price. He asked me to stand outside and watch the truck in case of parking tickets. When we get outside, he tells me he has bronchitis/asthma and that the stairs are a problem. Again, really? Obviously, you are in the wrong business... So he said that the quote he gave did not include the stairs and said he will now need to charge $500 for the move. My move only had a twin mattress, metal bed frame, three drawer dresser, small book shelf, and maybe about 10-15 boxes/ikea bags. Of course I said no and cancelled the move. He started yelling at me saying I screwed him over. There was one ikea bag and a book bag moved onto the truck. He said, "I'll be a gentleman and put these back for you," then as he was walking up the stairs he said, "You know what, this b**** is going to leave me a bad review. Leave her things in the hallway." Ricky and his mover left all of my things on the 2nd, 3rd and 4th floor stairway. Well here is your bad review. AVOID RICKY BURGOS/ NJ HELPERS/ MOVERS ON THE HUDSON.
I needed to sign the lease on my storage unit by 5PM but Ricky was so late that I didn't have time to hire a different company to move and make it to Hoboken in time. Luckily, this happened on a Saturday. I was able to reserve a 10' Uhaul truck for Sunday. When you rent an Uhaul, you have to option to hire loading/unloading help. 2 guys, 2 hours = $100. My move ended up being three and a half hours, totaling $175. Then I gave them a $50 tip. Total move cost me under $300 (includes truck, helpers, tip, toll and gas).
This was my first time driving a 10' truck and it actually isn't that bad. You are way better off renting your own truck and hiring helpers than relying on fake moving companies like NJ Helpers.
-----------------------------------------------------------
UPDATE
This guy is ridiculous. After I posted this, he is harassing me via text. Seriously, if he cared so much about getting a good review, he should learn the basics of customer service. If stairs are a problem, don't say things on your website like, "no additional fees for walk-ups."
I hope my review can help people avoid being stressed out on moving day with an unreliable company like this one. read more