Had a wonderful experience at Kelowna Toyota buying a used vehicle. The staff are very friendly,…read moreknowledgeable and kind. There was at no point any pressure from anyone there and they were able to help my husband and I find a vehicle after 5 months of searching. I cannot speak more highly of these wonderful people. Thank you again Brendan, Shawnee, Jake, Indy, Matteo, and Leila for the wonderful experience. And thank you to the great reception ladies at the front. You all are wonderful!

Oct 2024 We purchased our 2024 Sienna in Oct of 2024. By Aug…read moreof 2025 the liftgate was sticking and not opening properly. The staff at the dealership agreed it should be a warranty issue and sent us to the body shop of their choice for an estimate which they in turn sent to the Toyota dealership. The dealership said they would send it in and should have an answer in a week. No phone call. Went back to Kelowna Toyota dealership had to remind Cary what the issue was. She couldn't even find our file on it and had to send back to the body shop to resend the estimate and photos. Oct 2025 Soon afterwards they told us they needed MORE DETAILED photos to make a decision. Marek came out to our house to take more photos and he said it was definitely an issue! Turns out seven other people at this dealership alone (maybe more by now) are having the same problem! Several calls later with Marek but still no approval. Dec 2025 Was promised a call from Casey for Tuesday Dec 9. no call received! Today is Dec 15 and still haven't heard anything. Time for more calls, this time to HQ. Worst possible service , brand new vehicle with a malfunctioning rear liftgate and a full warranty worth nothing!! Still love the Sienna just really hate the service. We certainly tell everyone about the poor service and recommend if they want a Toyota they should shop elsewhere! So far this is the fifth month since we first applied to have it repaired and I have contacted or attempted to contact the dealership 20 times. Left messages on peoples recording and Marek is the only one who has ever returned a call and even then making promises that are not fulfilled. This is totally unacceptable !! We expect no more delays!!!This needs to get full attention and get fixed!!!!! NOW!!!!!

Nicest guy Bill! Does great work at very reasonable cost. Had 3 small dents which are completely…read moregone. Like they were never there! Took less than two hours. He's the best!

Early this summer, I went to another Paintless dent repair company and was told the dent in the…read moreback hatch of my van was not repairable without extensive body work. I later went to Dentique for an estimate and was told it was repairable at a reasonable cost. I left it with Dentique after noon last Tuesday and told them they could have it until Thursday. At 4:00 Tuesday they phoned, and said it was done. I picked it up the next afternoon. Fast, friendly, quality work and they even charged less than the original quote. From now on, they will certainly be my choice in the event of any other damage to my vehicles.

Do not do business with this shop under any circumstances…read more Communication is poor at best. Over sell you on parts you don't need. I've been in the automotive world for over 10 years and this is by far the worst shop I have ever worked with. And yes, they're going to reply to this talking about the bill I owe them...and I do. But their collection agency mentality that would rather bully you that work with you does not compel anyone to come to a solution. Sad this is has turned into a battle rather than "how can we work together". It's amazing they're still in business.

friendly people, fair and reasonable prices with great service. Been going for 8 years now and have…read morenever been disappointed.

From the moment we stepped out of our then vehicle at the Kelowna Mercedes Benz-to the moment that…read morewe departed in our new Mercedes, the team at Mercedes Benz Kelowna, guided by our salesman Kyle McKenzie ,(who took the time to promptly answer every text we sent) were ALL phenomenal! From Kabi , the Finance Manager ,Ricky in delivery, and General Manager Gino,were not only polite, professional, but also respectful of our time crunch- creating one of THE easiest and BEST buying experiences that we have EVER had! The atmosphere is second to none in relaxing yet so prompt to details. We went in as strangers and left feeling like family! Thank you to each of the team members!!

Everything from the time when we walked in was excellent…read more Best dealership in Kelowna beautiful new sales center and car lot The staff treated us very professionally We love our new 450GLE e car. The salesman Kip was great , the finance guy Kabi was very helpful and Carolyn the lady that showed us the car features was excellent. Congratulations to Rick Sentes and his wife for creating such a nice dealership we are proud to say we dealt with Kelowna Mercedes. Doug and Akemi McNish

I had a pre-purchase inspected done at Europro on suggestion by another independent service tech…read morewho was too busy. Altho satisfied with the review itself, my negotiating position with the seller was undermined when he contacted me an hour later with specific details of the inspection. Europro told me they would not share those details with the seller and, making it worse for me, the details were shared before Europro provided me with cost estimates for repair items identified, as this left me unarmed to counter sales tactics of the dealer / seller. My first experience with this garage, it is not a good look.

I have brought my car here three times now for service and they have impressed me each time with…read moretheir customer service and expertise. I highly recommend europro.

They tampered with my wiring IPM box was loose and agreed to refund my money as they did not fix…read morewhat was supposed to be fixed but ruined it completely. A/C which was better before bringing it to these guys now it has been made worse than before! They have no knowledge in what they do! They ruin and not hold any accountability. Do not bring your vehicle here for anything!

great experience at this auto repair. he took care of everything and was fast knowing that I needed…read morethe car back on the same day I would definitely recommend anyone and everyone to go get anything you need service, repairs, parts. Thank you again see u soon

I think they may have changed ownership recently. I don't recognize any of the usual people at the…read morefront desk. Always makes me nervous. They used to be great but the last few times I've come in for service it feels like I'm being over charged.

The team at Car Craft are so awesome to deal with. I feel absolutely secure in their testing and…read morereporting. Today I had my car in for air conditioning check/service, and I appreciate that they also completed a 50 point inspection with a full report handed to me at pick-up. I never have to worry that I'm going to pay for services I don't need. I love that I never get those phone calls an hour after dropping the car off saying that they've found some mysterious thing that will cost $100's of dollars, like other shops do to you. The team are so personable, very patient, and they explain everything in detail so non-car folks like me can understand. So happy that I found the guys at Car Craft!! what a relief to find a trustworthy shop to take care of my little beep beep!!!

Blades Automotive saved the day. I was on a road trip through the interior and my car seized up in…read moreMerritt. After going to every mechanic in town without any luck - I decided to try Kelowna. Even though he was swamped he agreed to fit me in and worked around the clock to ensure my car was ready to drive back to Vancouver. I can't say enough positive things about his willingness to help me last minute, taking the time to find parts that were deemed discontinued, the precision and expertise in doing a great job And the fair price he charged me. They don't make them like Blade anymore- I highly recommend and will be sending everyone I know to his shop!! Thank you again.

Blade, I have been to your shop twice so far, and my experience has been excellent. I feel very…read morelucky to have found such a caring, helpful, respectful, and friendly mechanic who truly knows his job and is honest. I always feel I get great value for what I pay, and the work is done perfectly every time. Thank you for your great work. Maryam