To Ninja Factory Ownership / Senior Management, I am writing to report a safety concern during my visit to the Ninja Factory Eastlake location on Saturday, August 29. While observing the employee operating the spinning jump attraction, I personally saw him appear to nod off or fall asleep while leaning against the inflatable approximately five times. He was responsible for operating the attraction at the time. I cannot determine the cause of this behavior and am not alleging impairment or a medical condition. My concern is that he appeared to fall asleep repeatedly while operating moving recreational equipment used by children. I immediately reported this to the woman at the front counter, who identified herself as the highest-ranking manager or supervisor on site. She gave the employee a break but questioned whether he had actually been falling asleep and stated that there was no safety-related concern, noting that he had "been here the longest." I explained that I had personally observed this multiple times. I then requested management contact information and the names of both employees so I could accurately document the incident. She declined to provide either name, stating that employees were not required to provide their names to customers. Please have ownership or senior management investigate this incident. The employees should be identifiable through the work schedule and attraction assignment for August 29. If surveillance covers the spinning jump attraction, please preserve and review relevant footage from before and after my report. My concern is the safe operation of the attraction. Employees operating recreational equipment should remain attentive while children are using it, and reports of an employee appearing to fall asleep should be documented and investigated promptly. Please confirm receipt of this complaint and advise whether it will be reviewed. I would appreciate a summary of the outcome and any corrective action taken, if applicable. Thank you, read more

Ninja Factory - This is the machine that was being operated by the employees who kept falling asleep repeatedly - Indoor Playcenter Near Me - Chula Vista, California

To start, you do have to sign a waiver before paying, which sets clear expectations right away. The pricing is very reasonable, which we appreciated. Just a heads-up--you'll need to purchase grip socks if your kids don't already have them. There are designated areas where shoes aren't allowed, which helps keep things clean. The facility has plenty of play structures for kids to explore and enjoy, along with a couple of bounce houses. The bathrooms were very clean and had four stalls, which made things convenient. While they don't offer a large variety of food, it's understandable since this isn't really a restaurant. It didn't take away from the experience at all. My kids absolutely loved it--they played for a full two hours and definitely could have stayed longer! I also really liked their system of giving kids a sticker with their playtime. It makes it easy to see from a distance when their time is up. There are seating areas both in the front and the back, which is nice for parents. Overall, my family and I had a great experience. We're not locals, but if we're ever back in the area, we would definitely return! read more

Ninja Factory - Indoor Playcenter Near Me - Chula Vista, California

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Been coming here since it opened and had had no issues until my daughter got into a mechanical rotating game that had recently been added when we went and she was excited to try it because it looked fun and the employee manually handling the movement and speed and he purposely reversed it hitting her in the face and sending her flying down and when I looked at him I could see him trying to hold his laughter. I don't think I took her back there for a couple of months until she asked me but now she stays away from that game because it traumatized her. Other than that she likes it but now it's no longer her top choice. read more

Came here on a weekend evening for a party. Our group was the only people there. The party was mostly kids between 4-6yo and they all loved it.. The facility was very clean with plenty of staff roaming around keeping an eye on things. Honestly, I don't think I saw any of the employees smile the entire time lol. But anyways, all of the structures are inflated, cushioned, and structured like obstacle courses. Lots of tables for parents to post up at.. and a few designated party areas. Not appropriate for toddler/babies, there isn't really anything for that age group.. but the 4-6yo kids at the party were able to do most (if not all) the obstacle courses. read more

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We had our first visit to Ninja Factory and were a little nervous bringing our 3-year-old, but Isabella completely changed that experience for us. From the moment we arrived, she put us at ease and went above and beyond to make sure we felt comfortable. She checked in on us throughout our visit and genuinely cared that we were having a good time. Her kindness, attentiveness, and energy truly stood out. Employees like Isabella make all the difference, she's a gem and a huge asset to your team. Thank you, Isabella, for making our first visit so memorable. We'll definitely be back because of you! read more

Every other trampoline park in San Diego allows kids and adults. I have a chunky and Down syndrome girl I brought, sadly she was struggling with everything here because I couldn't be on anything, I understand maybe it wasn't a good place to try for us but we just wanted to try it because we go to a lot of trampoline parks. But just so people know that if your kid has special needs or gets scared adults aren't allowed on it, so it is disappointing and I rather go somewhere family Friendly. It is a cool place the other two kids who are 7 and 9 had a good time, as they can get on everything without assistance. read more

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I was hesitant on coming since looking a that the reviews, but I'm glad that didn't deter me. Most of the reviews are complaints due to impatience and lack of prep coming. They DO allow you to bring in food, but prepackaged, which I feel is fair. They do have a very limited snack bar. The staff has been nothing but kind, and as long as you follow the rules and guidelines, which are in place for everyone's safety, you will have a good time. I was able to sit and do my work with the free wifi they provide while my kids played and had fun. read more

Ninja Factory - Play area - Indoor Playcenter Near Me - Chula Vista, California

I paid for 1 hour and a half and I thought that was too long but my kids played the whole time and didn't get bored. I want to say they had the best time here compared to other kid play locations. Signing the waivers is kinda of a pain but they are helpful. read more

Funnest place ever! Super clean, amazing staff, ask for Miguel! Great for birthday parties or just fun indoors

I took my kids here for the first time last week and they had a blast! We got a deal on admission so it was well worth it for us. They have obstacle course things and a few things to bounce. The facility seemed super clean and there were several employees wiping tables and sweeping in between guests. Their snack bar is very minimal but we were able to bring in our own food! We will definitely be back! read more

I bring my nieces and nephew here pretty often. They love coming to Ninja Factory. It is always clean, the staff are friendly, and you honestly can't beat their pricing. They do not allow outside food which is understandable, but they do have a good variety of snacks for sale! read more

Ninja Factory - Indoor Playcenter Near Me - Chula Vista, California

It was a great experience! The party was booked later so there wasn't as many people and it wasn't as crowded for the kids either. Loved that the areas you can reserve are spacious for the guests. My son is 6 and really enjoyed himself. read more

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My 4th and 5th grader approve! We came here for a 10 y.o's b-day. I didn't see anyone having a bad time. The place smelled good. Everything looked clean. This place looks brand new. Great place for a birthday! read more

Ninja Factory - Indoor Playcenter Near Me - Chula Vista, California

My family went to visit this establishment this morning, because of a deal that was found online (on the company's OWN WEBSITE). "Buy 1 Hour get 1 Hour FREE, before 11 am". When we arrived too the facility the clerk at the desk was not very friendly. She proceeded to deny that they had any special like that going on, and we tried to show her THEIR OWN website online and she declined to look at it. We proceeded to ask for a manager, and we spoke with a lady by the name of Liz. Liz was extremely rude from the beginning of our interaction. We tried to explain the special they had online and she wouldn't even look at their website to confirm. Overall, a very bad experience, we did end up leaving and taking our business elsewhere. The manager is extremely unprofessional; I have filed a complaint with the Better Business Bureau. But I don't have much hope it will get answered as this establishment has a history of not answering their complaints. read more

Ninja Factory - The special they have posted on their own website! But they won't honor it. FALSE ADVERTISEMENT !! - Indoor Playcenter Near Me - Chula Vista, California

We chose this location to celebrate a Kinder Grad and the kids had a blast! The staff was friendly, efficient, and well prepared to handle our large group. Elizabeth was exceptionally helpful and provided us with options and support throughout the booking process. We will definitely be coming back. read more

Ninja Factory - Indoor Playcenter Near Me - Chula Vista, California

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If you love overpriced admission, no food options, and being treated like you're in detention instead of a kids' play place, Ninja Factory in Eastlake is perfect for you. They don't offer real food, but don't worry -- they also won't let you bring your own. Hungry kids? Too bad. Want to move some tables so your family can actually sit together? Not happening. And just when you think it can't get worse, the owner /manager circles the place like a hall monitor with an attitude, making sure no one dares to enjoy themselves too much. Honestly, you're better off skipping this place entirely and spending your money where they actually welcome customers. read more

Came here for my nephew's birthday party. We liked how the space is not too large, and we can keep an eye on our kids more easily while seated at the sidelines. I also like being able to slip off my shoes and capture a few pics and videos. The party area was located in the rear. Nice spacious tables. I was very impressed with how clean the space is, I saw someone regularly walk through with a vacuum, followed by someone with a mop/Swiffer. The bathroom was very clean, no overflowing trashcans or wet counters. I have one concern, and it was that the locks for the ladies restroom don't seem to align well. Other than that, I was very impressed and might consider holding my kids' bday party here even though we live in Northern San Diego. read more

Ninja Factory - Climbing tower - Indoor Playcenter Near Me - Chula Vista, California

How is it possible that in 2026 that a business has zero accommodations for special needs children? They do not allow caregivers to accompany disabled children to ensure their safety. I recently saw what appeared to be an autistic child being hit by some neurotypical children. Staff did nothing about it. When the mom asked if she could purchase a wristband and socks to accompany her child, she was told no. She even explained the situation and the employee said "no exceptions". They had to cut their day short due to this clear discrimination. This place is just asking for a lawsuit! read more

Consider this place for your next birthday celebration. Maximum age is 12 years old. Prices are very reasonable and the kids will have a grand time. read more

Ninja Factory - Indoor Playcenter Near Me - Chula Vista, California

Its a nice place to take your kids or grandkids but I think the price should include the socks or allow the kids to use the socks their wearing. Its sad Ninja Factory trying to get more money out of people when things are already hard enough. Then they don't allow you to bring outside food while your waiting for your kids. What do you want the patents/grandparents to do while their waiting? They allow people to bring in outside snacks while they sell snacks but won't allow outside food when they don't sell food, doesn't make sense. Ninja Factory you can do better in accommodating families. Not happy with you.​ read more

You people are the most cheap idiots I've ever encountered. We showed up because my son who turned 5 wanted to go. We had a singular present and a singular cake as it was our immediate family only. Not a real event. And your people wouldn't let us open a present unless we had in advanced paid for some birthday package? Scumbag stuff. This place was near empty and not worth the time. Better places than this all over San Diego and I'll never go again. read more

ZERO STARS! PSA, read before spending any money here!! Dear Owner, Manager, and Customer Service Team, I am writing to formally express my disappointment regarding our recent visit to Ninja Factory on March 8, 2024 between 3-4pm. What was supposed to be an enjoyable experience for my children turned out to be frustrating due to the behavior of some staff members and unclear policies. 1. Unnecessary Harassment Over Wristband - A female employee aggressively insisted that our 2-year-old daughter leave the playset because she did not have a wristband, despite the fact that my husband was already at the counter paying for it. Instead of allowing a simple resolution, she insisted that I take my daughter to the front, causing unnecessary stress. Because of this, my daughter busted her lip on the front counter. 2. Over-Policing Playtime & Safety Concern - Another employee continuously reprimanded my son for going in the "wrong direction" in the play area and for playing in the ball pit. In addition, my 2 year old daughter was not allowed to have her handheld toy in any of the structures. 3. Unclear Signage & Harassment Over Shoes - I was also confronted for wearing shoes while watching my 2-year-old daughter in the play area. The signage regarding this rule was not clearly posted, making the enforcement feel arbitrary and frustrating. 4. Unfair Height Restriction for Older Kids - My 10-year-old daughter was not allowed to play simply because of her height. Nowhere on the signs did it specify that children must be BOTH between the ages of 2-12 AND under 5 feet tall. This was misleading and unfair, especially when the posted rule only referenced age. Overall, our experience at your facility was far from kid-friendly. Employees were hovering over children and parents, ready to enforce rules in a rigid and aggressive manner. Instead of fostering a fun and welcoming environment, it felt like we were being policed the entire time. Had staff been more understanding and policies clearer, this experience would have been much more pleasant. Unfortunately, due to this negative experience, we will not be returning, nor will we recommend Ninja Factory to others--especially for events or parties. Other nearby options, such as K1 Speed or Jump Around, provide a much more enjoyable and stress-free experience for families. I hope that management takes this feedback seriously and makes improvements to staff training, rule enforcement, and signage clarity. Please feel free to reach out if you would like to discuss this matter further. Allen Estrella read more

Had my girls ninja themed birthday party here (fit very well to theme) and all the kids had a BLAST! Alejandra, Kevin, Annabelle were so great and attentive to the kids. I would walk buy and hear the staff playing with kids, or encouraging them with the obstacles they were on. They got some new attractions that made the party with while. I was greeted on entry and was offered assistance for my items. All the staff in on 1/19/26 were great. The manger was so polite and was talking to all the guests. It was great, highly encouraged! read more

Really fun little indoor obstacle course. The kids had a blast and it wore them out! Fun for an hour or two or for a special event. You need indoor sticky socks but they sell them there or you can bring your own if you've ever purchased them before for a similar place. Reasonably priced too! Staff is friendly and good with the kids. read more

Overall Not bad Pros: - Fun playground - Keeps the kids entertained - Fun for a long time - Not too crowded Cons: - Prices are kinda high - Not made for all ages (too small for any kids over 12) read more

Cute place. Employees were nice. I have a 5 year old and I definitely think this place is veered towards younger kids. Very quaint so it's easy to keep an eye on your kid. The little snack bar is awful. Canned soda and chips, essentially. Seems very clean. Soooo all in all: Pros: clean Cons: veered towards younger kids Snack bar read more

Clean space. Helpful staff. Fun equipment. Austin was great and helped answer any questions. I really loved how encouraging he was when a kid was nervous to do an activity. Austin is a real gem! read more

Their ages are for 2 and up but it was a waste of money for my 2 year old. He could only do 1 thing and kept getting trampled by the bigger kids. The only thing he could do was because it was the only thing his size. Staff wasn't any help when my child was stuck and good thing my olders were there to help. It was our first and last time. Honestly not worth the money even for big kids. read more

Definitely a fun place for kids. You can reserve areas for private birthday parties. Socks must be worn in the climbing areas. This place is great for kids to run, jump and climb to get all of their energy out! They have a small snack area that sells your typical yummy junk food and ice cream. We will definitely return for another good time! read more

Ninja Factory - Indoor Playcenter Near Me - Chula Vista, California

This is a lengthy review but if you're thinking of having an event at the Ninja Factory, I would read this first. I'm giving Ninja Factory 1 star due to the fact that all the kids had a blast in the play area during my child's party. Other than that, the staff and manager made hosting this party EXTREMELY DIFFICULT! There was so much miscommunication from the staff about the event/ party rules. It's obvious that this place is not managed well at all and they don't care about customer service. When I booked the party, I was told that since we booked the two areas in the front, there was a max capacity of 48 people between both areas and that if we went a little over 25 kids it would be OK. I knew with kids and parents, I would not go over the 48 person limit and I was under the assumption that if I ended having a little more than 25 kids attend it would be OK based off of what the staff member told me over the phone. Fast forward to party day, we were met with nothing but rudeness and difficulty by the staff member opening up the facility. We showed up at 9:30am to set up for a 10am party. I was told over the phone a week prior that the staff member opening that day would let us in at 9:30 to setup. Instead, as soon as she saw us waiting at the front door, she abruptly told us that we could not come in until 9:45 to setup. What a way to greet your paying customers!! Once all of our guests arrived, we ended up with 27 kids and they would not let my last two guests in the facility! Again, It was incredibly RUDE! The same staff member said our party was at max capacity of 48! Honestly, we had no more than 40 people in our area so there was no reason to stop our last two guests from coming in. Apparently, the manager (who was not present) could see the live video and said from what she saw it looked like we had too many people in our party area. The staff who were present were too lazy to take an actual count of our guests. This begs the question...,why did they tell me that 48 was the max capacity???!!! This was incredibly frustrating. I ended up having to relocate my two teenagers to the main area out of the party zone so my final two guests could join our party and play. I would not recommend Ninja Factory for events because the staff are not clear about the rules and there is a lot of miscommunication. There are better options for birthday parties and events where the customer service is better and you're treated with respect. Hopefully the management at the Ninja Factory will improve. Until then, I'm going to take my business elsewhere. read more

Let me preface by saying I have been a regular customer at the Ninja Factory for years. I have done parent meet ups on hot/rainy days, I hosted my son's party this fall and paid for numerous one off visits, bought gift cards and I bought (2) of their $150+ punch cards. I have easily spent $1000 here. And after yesterday's incident, I won't be supporting this business. I came on Friday, January 24 because the Border 2 fire is burning-creating poor air quality and thus the closure of many nearby schools. Because I work in healthcare I could not take off, so I made arrangements to work from home. My kids were cooped up without a way to burn off energy outside, so we went to the Ninja Factory with our punch card. I brought the kids packed lunch boxes and I picked up 3 rolled tacos for myself at Lolitas because like many working moms, we rarely fuel ourselves. We live nearby and as I entered Eastlake, air quality jumped from 90 AQI to 160. Leaves and ash were blowing around- just walking from the car to the business my eyes were burning. The Ninja Factory doors were propped open when we arrived, so as I was checking in, I asked the employee if I could shut the doors. She said "sure". As I was closing them, a woman who I suspect to be the owner (maybe Elizabeth?) stopped me and said the doors have to remain open because they are unloading food from Costco. There was no unloading at this time and doors could have been shut in meantime, but I let it go. She then honed in as I set my Lolita's drink on the counter and she says "do you have outside food?" I said I have Lolitas for myself. "No outside food". I said really? On a day like today with the fires and challenging circumstances? "No food allowed. See our signs?" I said nobody is here and I will eat and be done..."if I let you I have to let everyone" ((but nobody is here)) ... mind you on a normal day I would not even be here supporting her business- I'd be at work. Kids in school. And on a normal day, I'd go outside and eat for 5 mins and go back in-but this was not a normal day- this was an extremely nerve-wracking last few days for parents and our community, but please go on with your non-empathetic self and your no outside food policies... It's not WHAT was said, it was HOW she said it. I said I'm done. I have been a long-time customer and I see no need to return and I walked out. She followed me to the car offering to omit the two card punches. Why bother? Here's my take: "Owner" has been mentioned 8 times in negative reviews on this platform. "Manager" has been mentioned 12 times. Every 2-3 reviews are negative- specifically the last three reviews (including mine). It's clear the owners of this "family run business" are in the business of taking our money, but not human enough to recognize policy over situation-based scenarios. It's also clear they lack kindness and customer service skills. But they don't lack a business savvy model that clears thousands ($$$$$) of dollars in monthly revenue with three parties every two hours (which is back-to-back on weekends) and monthly memberships fees. They do their Costco run and upcharge you for unhealthy snacks like Chips Ahoy and Cheetos. And then enforce their no outside food policy when most people can't eat that food or choose not to eat that kind of food. But they'll keep dragging themselves to the business everyday treating parents like crap because its good money. And money talks. read more

Though my child had a blast, PLEASE NOTE IT WAS DANGEROUS. I went with a 5 year old. 1. The teens working there are TEENS. which means if your child is on the younger side you will have to monitor them pretty much the whole time. They were very friendly, kind but completely unaware of the danger/chaos happening. 2. The two hours I was there there was only one worker trying to keep control of the entire back section. Most of the employees were in the front chit chatting with each other. 3. At one point all of the foam was removed from one of the pits by children. There was visible metal pipes and a concrete floor which was right beneath the balance beam. Again no employe seemed aware or cared when it was pointed out. A child falling off the balance beam could have easily broken something or hit his head. Yes, my child had a blast. But be warned. read more

Great place to host your child's Birthday party. We celebrated our son's birthday party yesterday afternoon, kids had a blast!! Super clean, not too crowded, amazing staff - front desk and on the floor were super friendly and helpful. Thank you Ricardo and Andrea for making the kids experience lots of fun!! We recommend Ninja Factory 100%!! I already booked my daughters bday party as well in June. PS Manager Lizzy is the best read more

Ninja Factory is a great place to go with your family, mainly if you have kids they will love it. They have great customer service. Personally, I had an amazing time with my family and friends read more

This place is awesome for my 6 year old he loved it and says it's the best trampoline park he's been too and he's been to a few! The staff really interacted with the kids chasing them around like siblings even. We went on a Tuesday after school and it wasn't busy but did pick up as we were leaving. True they only have chips, water and Gatorade but the kids aren't going for the food here anyway! read more

Great place for the kiddos to burn their energy! However, there is no seating for regular admission guests. Seats and tables are generally reserved for parties. Maybe they can space out parties for regular admissions, especially considering the price and time frame. read more

Nice, clean and family friendly facility. Staff were nice and helpful. Good ambience, roomy and really good. Price is good, plenty of parking, safe and secured. read more

Love bringing the kids here. It is very well kept, very clean and very fun. The staff here is phenomenal and really nice. My only complaint is that there is not enough seating for parents/guardians. Half of the space is for parties, even if a party isn't actively happening it is blocked off, so that eliminates a chunk of available seating. It's kind of annoying. read more

Amazing time! We had my 8th year old party and all our guest loved it. Clean bathrooms, clean play area, clean reserved party area, overall wish I can give more than 5 stars. Staff is very helpful and friendly as well. Thank you so much Ninja Factory for such a great time! My girls loved it we'll see you soon! read more

My kids really enjoyed coming here. We stayed for 2 hours and my kids didn't want to leave! You have to have grip socks and sign a waiver just fyi. I wish these places didn't have a time limit to play but I mean I get it, families would stay allll day if they could do that. If I didn't live too far I would probably take my kids more often but it's kind of a drive for us. read more

Ninja Factory - Indoor Playcenter Near Me - Chula Vista, California