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    Ninilchik General Store

    4.0 (4 reviews)
    ModerateGrocery

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    Tanner's Alaskan Seafood - King collars

    Tanner's Alaskan Seafood

    3.5(69 reviews)
    0.1 mi
    $$

    I am very disappointed in Tanner. I have ordered from them approximately 4 times and my last order…read morewas probably my last. I had guests visiting earlier in the month and we all wanted crab legs. I placed my order July 1st with a delivery date of July 7th. I received an email with my shipping information and noticed my package was being shipped fedex standard overnight, where I live that meant my package could be delivered as late as 8pm. I emailed and asked if they could ship fedex priority overnight and they responded with a yes. That didn't happen, I was given a new tracking number that was priority overnight but the label wasn't put on the package and per fedex the priority was canceled per the shipper. There was a shipping delay on my package which more than likely would not have happened of it was shipped priority. I did not receive my package on the 7th which was a disaster because we planned on having them for dinner. The finally arrived on the afternoon of the 8th after me making several calls to FedEx and actually going to the delivery station and they called the driver and he agreed to stop his deliveries and come to my house immediately. When I got home there was my box on the porch in a plastic bag because of it leaking. After spending $1400 on the crab legs my main objective was making sure they would be edible. They were thawed, I took them and put them in a new plastic bag and put them in the deep freezer. Tanner asked if they were okay and I told them I would let them know once I take them out to eat them which will probably be next week. Since they arrived a day late my guests did not have the opportunity to try them as they left that morning. I did have insurance so the money wasn't the issue. If you spend $1400 on seafood the least they can do is give you priority shipping. I am very disappointed in Tanner and I will be looking for another company in Alaska to service my seafood needs. They did offer me a $350 credit but I won't be using it.

    I ordered King crab legs and scallops ($813.38 total) for overnight delivery for our Christmas eve…read moredinner. Order was placed a week before. They were expensive, but understand they were very good. They shipped the day before, ended up going through Fed Ex. I found out the 'day of' that my shipment would not arrive in time. I had to go out and buy more - at higher prices because before Christmas. That was ok, these things happen - not sure if shipper or Tanner's saving money on Fed Ex - didn't matter, I was the customer and ordered to get this on time for Christmas eve dinner. Tanners rep was very insistent that I check and take pictures of the shipment when it arrived so they could take care of insurance. I did take pictures for them - received shipment about a week late and it smelled so bad that I had to dispose of it. The main issue was - I did get a refund but not a full refund of my USD - shorted my original amount - was 813.38 and got 790.93 less than that and no product, just the hassle of being told I will not be refunded if I did not send pictures and threatening e-mails that I must not refuse the shipment when it arrives. Issue with this company. 1. Does not refund your full amount - buyer beware - you can end up getting nothing and may not get a refund if you refuse the shipment (per company statement) 2. Small apologies - for the delay did't really care- not for the miss of the promised delivery for Christmas eve. 3. Not even a coupon or credit to buy more at a discount. 4. When it happens, they threaten you that you must take the shipment, open it up, take pictures and send or refund is null and void - even if the item was obviously 5+ days late 5. When I responded back in text and requested the payment difference on the amount -shorted (sent a picture) I received no reply to the text even though responses were very quick earlier. You may say, oh - ok, you did get a majority refund so don't complain, but the time I spent on this on the phone and e-mails back and forth was not worth the order in the first place.

    Photos
    Tanner's Alaskan Seafood - The King Salmon bellies I received

    The King Salmon bellies I received

    Tanner's Alaskan Seafood
    Tanner's Alaskan Seafood - My order from Tanner's

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    My order from Tanner's

    Ninilchik General Store - grocery - Updated August 2026

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