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    Ninilchik General Store

    4.0 (4 reviews)
    ModerateGrocery

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    Tanner's Alaskan Seafood - King collars

    Tanner's Alaskan Seafood

    3.5(68 reviews)
    0.1 mi
    $$

    My giant king crab got delayed by FedEx. That is not Tanners fault. But when I got the package it…read morehad obviously started to thaw. The crab was loose packed in a bag with a rip in it. Liquid had leaked out of the cooler and into the outer cardboard box. You can see the mess I received. I wrote Tanner's. I have had no response. Very disappointed in their customer service. I need to update this. Due to computer glitches I did not receive emails Tanners sent. I did get a telephone call which is excellent service! Issue is made better than right and I will be a repeat customer.

    This was my first time purchasing from Tanner's and it will be my last. I placed a $400 order of…read morevarious products to sample in hopes of purchasing more on a regular basis. Tanner's has strong reviews and great marketing showing the Tanner Family involved in their business and talking about the care and pride they take with their products and customers. Unfortunately I did not experience anything close to that. 1) They advertised two-day shipping and my order took three days to deliver. Tanner's uses FedEx for shipping. I live 20 miles from the Atlanta Airport (one of FedEx hubs) and rarely do I experience an on-time delivery from FedEx. I received an initial email with confirmation for the 2-day delivery, and then on the scheduled day of delivery I received an email for a delay. FedEx is notorious for not delivering on time. I avoid business that use FedEx, but decided to give Tanner's a try. 2) Due to the 24-hour delay the products were thawed and not frozen. I purchased a 5-lb bag of crab legs and they were thawed and left of puddle of crab juice in the bottom of the plastic liner. I had to rinse and dry each package before placing in my freezer. 3) I paid $20 for the shipping insurance, but was not able to use it for a refund or replacement because Tanner's advertises that their products may arrive thawed but within 38 degrees, and therefore can be refrozen with no impact on quality. That claim is BS and everyone on the planet knows that fish turns mushy when is has been frozen, thawed, and refrozen. It is a universal fact and there is no disputing it, but Tanner's claims there is no impact on quality. That is false advertising and it covers their mishaps with delayed deliveries. When you pay $30 per pound for king salmon collars or halibut cheeks, you would expect it to arrive frozen to prevent a mushy product. 4) They left out two items that I ordered; Sea-bass Cheeks and Coconut Batter. They offered me a credit or refund, and I took the refund. 5) It was a very disappointing experience for me all around and I just felt the need to share it with others. When corresponding with Betty Jean and Joshua, they were polite, explained their protocols, and provided a refund for the missing items. But for a business that promotes quality, customer care, and family pride, I was surprised they would have not done more to recover a first-time customer. Having spent the last 38 years in Food Service and Hospitality their lack of care speaks volumes . In my humble opinion, Tanner's is not the company they claim to be. Please be aware.

    Photos
    Tanner's Alaskan Seafood - The King Salmon bellies I received

    The King Salmon bellies I received

    Tanner's Alaskan Seafood
    Tanner's Alaskan Seafood - My order from Tanner's

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    My order from Tanner's

    Great Alaska Seafood

    Great Alaska Seafood

    3.5(61 reviews)
    35.5 mi
    $$$

    We have been ordering from Great Alaska Seafood for years and they have never disappointed ! My tip…read moreis to always call them. When I see a great deal via email, I always call them to place an order. They always tell me about additional discounts they have on other seafood. This time I saw a great deal for 8 whole filets of the Black Cod fish. So I called and they told me about specials. I got an additional pound of king salmon, halibut, Coon shrimp (a native type!) and a few jars of salmon caviar eggs! I already had the caviar eggs with my breakfast and simply wow. So fresh. I steamed the black cod whole filet with some ginger and wow wow wow. Hubby could not get enough of it! Highly recommend if you need to buy fresh seafood delivered straight to your door. Recommend to watch for email specials and call directly ! My absolute favorite! Could not recommend more highly!

    Our first year ordering from this company - 10 lbs of colossal crab legs. Instead of overnight…read moreshipping we got shipped Wed, arrived Monday shipping. Kelly, customer service rep, endured our daily phone calls so cheerfully, so upbeat, so concerned especially because we were first time customers. They reshipped, shipment got delayed a day because of a wind storm, but crab legs arrived frozen. The crab legs made our family Christmas seafood boil a stellar event - they were huge and delicious. You're paying premium for a premium product and premium customer service. Kelly deserves cudos for her patience and unfailing upbeat service. Merry Christmas, Kelly!

    Photos
    Great Alaska Seafood - Crab leg vs husband's arm

    Crab leg vs husband's arm

    Great Alaska Seafood - That is a dime on the right

    That is a dime on the right

    Great Alaska Seafood - Crab legs

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    Crab legs

    Ninilchik General Store - grocery - Updated May 2026

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