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Nine-Eighteen

5.0 (1 review)

By appointment only

Services - Nine-Eighteen

Jewelry repair

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12 years ago

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J D English Jewelers

J D English Jewelers

(12 reviews)

Delores and Jeff are so knowledgeable. They have an amazing inventory of vintage jewelry. My…read morepartner and I came with specific style wants of art deco and 1920/30s ring and that's exactly what we walked out with! While we were figuring things out, they showed us some of their favorite pieces and that was delightful.

READ THIS BEFORE GOING TO JD ENGLISH FOR ANY REASON: JUNE 2024!!!!!…read more Dolores and Jeffrey told me they have been in this jewelry business for over 50 years. I initially went to WTC to repair my diamond ring and Dolores was kind enough to answer the phone and seemed to have good reviews online. When I walked into their store, it seemed to me that merchandise was outdated, cookies were stale, and the entire place seemed disorganized. With much hesitation, I decided to get my ring fixed with them. We discussed ring vs necklace option - but without notifying me, Dolores took apart the ring When asked multiple times about the price, I was given a range but never a set price. Online reviews said they were reasonable in price, but they quoted $600 to fix my ring, and ended up trying to charge me $680. Dolores lost my platinum band and refused to take responsibility. My platinum band was lost in their care, when I went to pick up the ring, their son Scott, who was watching the store told me that missing items happens rather frequently and that if not found maybe I can file with my insurance (this is illegal on both felony and fraud accounts) Dolores offered me about $50-150 to replace my platinum band (which I did not accept) I will end with what their son Scott English told me, "the children have been begging them to retire for years but they won't retire. It is not uncommon for jewelry and items to go missing in this store." Scott wrote a promissory note to me to restore me to whole with a platinum diamond band by agreed date (this never happened) - see below for signed written agreements Jewelry business has always been luxurious. Getting beautiful things to celebrate special occasions such as engagement, birthdays, etc. I have dealt with many jewelers but never ONE as scary and Jeffery and Dolores. There is also a lot of competition now with online and decreasing price of jewelry. Before buying any precious item, one should do proper research. However, in my case, I made a huge error in judgment with JD English and have paid in time and lost precious jewelry as a result. Go see for yourself and follow that gut feeling. Below is a response from Dolores about missing my ring in their care. She ignored completely what her son Scott had promised. And time linewise, I dropped the ring off end of May, went to pick up June 13, and they asked I give them until June 21 to find the ring in their disorganized store and as of today, June 24, zero resolution or responsibility or ownership from JD English: "1. We took the ring apart as I told you to see if the head would work as a necklace without flipping. 2. As the ring was so swoosh it was not even discussed about making it into anything else. 3. I have the price on the envelope as $630 not $680. I told Scott to charge you $600. I was hoping to be closer to $550 but my cost was more. 4. My jeweler found parts of the ring that had the stones in it but not the whole shank. I can return that portion I have and pay you the difference of the lost portion of the platinum shank. You did not give me the wedding band portion of your set, only the engagement ring. I am so sorry there was such a misunderstanding about what to do with the top portion of your ring. The cost of your new ring was much more than the cost of the lost portions of your platinum ring. I can return the portions I have and deduct the cost of the portions missing. Platinum is $975 an ounce as of today which works out to be $30.95 a gram pure. If your missing portions came to 5 grams, that would be $154.76. Plus giving you back the portions I do have. Please let me know if this is acceptable to you and your husband. Regards, Dolores English June 17, 2024"

Nine-Eighteen - jewelry - Updated May 2026

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