I'm giving 3 stars because for 2 years I had no complaints and was happy with her and her staff's services...
However, now, you can't call the office during business hours and get a human at all.
Scheduling an appointment is jumping through hoops and is difficult.
I've gotten formal documents with wrong dates and spelling of names.
The most damming is the huge disconnect and lack of communication, this is a doctors office (with educated individuals) and should be painlessly easy.
I brought up the issues that I had with Teruya, I was brushed off and given excuses for their mishaps.
Recently, I contacted their office the way they request and prefer, via my chart, and requested an appointment. It took me 2 days and multiple correspondences (email and phone) to schedule a simple appointment because I wasn't available for the first appointment offered... Normally, you just move on to the next available appointment right??? NOPE.
With good reason to be frustrated that making a simple appointment required so much effort, and took days, I was told they would have to call me back when I couldn't make the only appointment they offered. I said, "It really shouldn't be this hard just to make an appointment," the guy actually laughed. I'm not so sure what's funny about taking close to 3 days to just make an appointment but apparently it's funny. Wonderful professionalism right there.
This is where shit gets interesting and disappointing all in one.
At that appointment I was told by the doctor.... "I don't think I can give you the level of care you want... things won't be changing..." with that said, I'm sad to say, but over the last 6 months her office has proven that she is completely and undoubtedly right.
I expect accurate documentation, doctors and their staff are responsible for peoples well being and lives. (One transposed number could mean life or death depending circumstances).
I want painless scheduling, if I can't make it to the first, go to the next available day, it really is that easy.
I expect effective communication, again... you're a doctors office, the doctor and staff should be held to a higher standard and effective communication is basic. (That's a whole other story involving blood in my sons stool).
My ONLY reason for even writing this is because at the appointment where I was told that she couldn't provide me with the level of care I wanted, was also the same appointment where I was told that there was absolutely nothing she could do for my daughters cough that she had for 3 plus months. NOTHING. (At this point she had been coughing so bad that she was gagging, and couldn't even sleep.) After finding a new pediatrician I now think the sole purpose of that visit was to tell me to find new care. Which of course I did and had already been contemplating doing so...
Gratefully, I now have an inhaler for my daughter and a week later her cough has drastically gotten better. You can draw your own conclusion but mama told me to get a second opinion because it seemed like I pissed her off and here I am. New doctor, new inhaler and a drastically better cough.
You are only as good as your worst employee. read more
