Dr. Usami is great! She came highly recommended from 2 friends. She is very friendly and has great pediatric experience. She takes the time to answer any questions, and truly cares that you feel comfortable. As a first time Mom I have lots of questions. She takes her time to examine my baby and she even helped me latch my baby to make sure she was breastfeeding ok. We are usually seen right away. Her exam rooms are on the smaller side. So I wouldn't bring any large strollers. The only thing is that you always have to pay for parking. They only validate for 30 minutes. The visit is always longer than that, by time you park and get upstairs and then downstairs. Also they only accept cash. I never have cash on me. The girl in the front said they can't give more than one validation sticker. I get my hair done in the same building and never have to pay for parking. That's my only complaint. read more

I 100% recommend Dr. Usami and staff. We never wait a long time to see her. All her staff are super friendly and so really well with children. Dr. Usami always takes her time with us, answers our questions and we never feel rushed. She's very kind and we absolutely love her. We had to move off island and she literally has set the bar high in search of a new Dr for our daughter. Also, love how warm and inviting her office is, decorated with pictures of her patients and very kid friendly pictures everywhere. Again, totally recommend this office. read more

It's been over five years since I wrote my first review of Dr. Usami and after countless visits with my three children I can still say that she is super awesome! My children have essentially grown up with her and her staff, as we've had everything from yearly physicals to stomach flu to asthma attacks to countless emergency room visits over the last five years. Through it all, Dr. Usami has been a dependable professional and friendly voice of reason. When life happens we can make same day appointments if we have an extra sick child or if it's after hours we can page Dr. Usami's service and she'll always call back right away. When my youngest child was sick as a newborn and toddler, it was fantastic to know that we could ask Dr. Usami important questions anytime of day or night. My favorite thing about Dr. Usami is that she is a mother herself and when we have hard decisions to make about what to do, everything is made easier because she recommends what she would do if it were her own children. There is nothing sadder than seeing our children sick or in pain, and having a wise and compassionate person like Dr. Usami to make them better as quickly as possible makes everything better! read more

I highly recommend Dr. Usami, our children's previous pediatrician. We were very sad to change our Pediatrician due to family relocation. Dr. Usami is very thorough, patient, and professional. She is the doctor you would want to have your kids to be taken care of. :-) read more

I run a daycare so I know from years of experience who popular pediatricians are. I knew right away when I got pregnant that I wanted to interview Dr. Usami. I was not let down by her reputation. She is caring and kind. The office will squeeze you in same day if your baby needs to be seen. The nursing staff is great and the other doctors who she works with are excellent. I unfortunately have the kids who get sick a lot so I have LOTS of time put in with our pediatricians and Pediatrics Associates are just absolutely wonderful. read more

I took both my kids to Dr. H. Tottori when they were little (still love him!). Dr. Usami joined the practice when my daughter was eleven. Now my daughter is a mom & she chose to bring her little girl to D. Usami. Our family has been with her for 19 years now. I have nothing but praise for Dr. Usami & the whole Pediatrics Associates practice. The support staff is wonderful. They return phone calls promptly, always seem to find a way to fit your kid in same day when warranted, and are so friendly with the keiki. My daughter & I are both nurses. They say nurses are on either end of the spectrum - either pretty relaxed or exta concerned about health issues for their kids. And we seem to bear that out. Dr. Usami knows how to deal with the personalities of both mom & (now) grandma. She has great knowledge, is super with the kids, and is a good communicator. I especially like that she is not quick to over treat, but rather watch & wait when appropriate. read more

I am on my vacation and I want to take some time to share my experience with Dr. Usami. Just a couple of days ago, my daughter became ill on the plane. I knew that I needed to see a doctor immediately. I was going to visit the emergency room but decided to give Yelp a shot. I mean, I can usually find a good place to eat or visit, why not trust Yelpers to find medical help. So there were only 2 reviews but they were glowing and I felt this doctor might be the person we needed. Upon arrival the receptionist was a sweetheart - she said that she knew what I was going through and made an extra effort to help us get an appointment between appointments! Then enter Dr. Usami ... She was wonderful. She was a great listener and knew exactly what my daughter needed. She is all better now and enjoying her time with Daddy thanks to the wonderful work of Dr. Usami. I wish more doctors were like her - in fact, she even followed up with a call to see how my daughter was doing. Gosh I wish I could bring her home to treat my kids in San Francisco! Thank you, Dr. Usami! read more

Dr Usami is so wonderful, especially for a first time mama. I met with her before baby was born because she was close by, and she said when baby comes to just give her a call if I did decide to stick with her. Soo.. the big day came and she stopped by the hospital twice; once to meet baby and again just to check on her. Baby girl had just a touch of jaundice so she thought it best to make an appointment for the next day to make sure it didn't get worse. It didn't. Anyhoo, we've had a few visits already and the wait is never too long after our scheduled appointment. She also very sweet and usually acknowledges any weird baby things that actually aren't weird before I even ask. Call backs are also fast for any of my concerned mama questions. I highly recommend :) read more

Dr. Usami genuinely cares and takes the time to chat with parents and most importantly, with the kids! I really struggled finding the right pediatrician for my son after moving from Kaiser insurance, but of course with Yelp's help, I was able to FINALLY find the right pediatrician. Her office is in the Medical office building across from Thomas Square in the heart of town. The building and office is seriously dated and they still do paper/snail mail billing and growth charts (not online/computer filing), but that is not a deal breaker for me. Dr. Usami is personable and sweet which really helps my son and I feel comfortable asking questions and addressing any concerns. The cherry on top is the easy open parking deck and I always find a stall. No crazy winding tight structures. I can't stand those! read more

Having had our first child in September of this year, the task of finding a pediatrician that we could trust loomed large for my wife and I. We are so lucky we found Dr. Usami! Her knowledge and experience make quick work of our visits. She's an excellent communicator, who picks up on subtle cues and makes sure our concerns and worries are spoken to. She's intensely likable, even when she's gently pressing us as new parents to make sure we're being the best we can be for our child. We feel like we've found a true partner in raising our child to be as healthy and happy as he can be! read more

I found this pediatrician's office on Yelp and have been coming here since 2013 and am very happy with the treatment my son's have received by Dr. Usami and Dr. O'donnell (so sorry if I spelled that wrong). They are both such beautiful and smart women who have a genuine love and patience for my crazy sons and always offer me sound advice. The nurses here (Jen especially) are very professional and helpful and easy to get along with. I am very happy that we came here based on the reviews of Yelp. It also is a close location to where we live/work, and hours are pretty convenient as they are open three Saturday's a month (closed on the first Saturday). They accept visits up until 4 p.m. on weekdays, other than Wednesday - because they close at noon. They open at 8:30 a.m. in the morning. read more

Dr. Usami was recommended by my wife's co-worker. We are very happy to have her as our son's doctor. She came to the hospital twice to check up on my son when he was born. The office is located near Thomas Square. I like that I can bring my son in same day appointments when he is sick. We also like that Dr. Usami can speak a little Japanese to explain to my wife. There seems to be many Japanese families that like Dr. Usami. read more

Dr. Usami is my baby daughter's pediatrician and she is wonderful! She's very friendly, a great listener, and informs me throughout the check-up about how my daughter is growing and developing. Even my baby daughter liked her - she was cooing and babbling at Dr. Usami right away. We had a different pediatrician before we moved near Dr. Usami's office (Pediatrics Associates, Inc.), and I already like her so much more than our previous pediatrician. read more

Disappointed! I want her to be the doctor of my 7 weeks old son, as I saw good and five stars ratings for her, but I called the office this morning and they told me that they don't accept new patient only newborn??!! My son just turn 7 weeks old, I'm just so disappointed 'coz is like my son is too old to be a new born?!!! read more

When I was younger I saw Dr Tottori who is in practice with Dr Usami, I moved to the mainland for college had my daughter and eventually moved back home when she was 8 months old. Since I went to Dr Tottori it seemed only logical to send my daughter to the same practice. We absolutely love Dr Usami! She is so wonderful with my daughter and patient and caring, she remembers all of her patients and their families which is amazing to me!! Once my daughter started day care of course she was at the Doctor every month, but we were always able to get her in last min for an apt! My daughter loves going to the Dr which is awesome because most kids hate it! She actually gets excited to go! read more

Best pediatrician! She is good at what she does and my son feels so comfortable with her. Highly recommend her and she's almost always available read more

Absolutely ridiculous customer service. All I wanted to do was get an interview with the doctor for my 1 and a half year old to possibly receive pediatric services from Doctor Usami. We have HMSA PPO, the best possible insurance you can have here in Hawaii and after they scheduled my appointment, they canceled it because I told them that I do not want my son to receive any more vaccines. They explained to me that they do not allow patients to their office unless they have every vaccination, even if it is against my religion. I am FURIOUS. This is my son's health we are talking about and they wont even meet with him, because he hasn't complied with their vaccinations. I thought this was the US where we are free to make the decisions that are best for our children. ABSOLUTELY do not recommend them and if I could rate them even lower I would. read more

So happy she's our son's pediatrician. She's very friendly and compassionate to children. She listened respectfully to parents concern. My son loves her and everytime he's sick he keep telling us to visit Dr.Usami. Thanks Dr. Usami for taking care of our son.. read more

Great Doctor, my wife and daughter lover her! So happy we found this office! Keep up the great work! Very nice and patient

When we moved to Hawaii, we got a lot of referrals from friends for pediatricians. However, no one would take a 2 year old child.(They all want to take newborns only - I found out this is common in Hawaii) I did a lot of research online and found Dr. Usami who has seen kids on vacation. I was able to get appointments with two doctors, one of which was Dr. Usami. After the initial meet and greet appointment my kid got sick. I called both offices, but only Dr. Usami's office got back to me quickly. The other office didn't call back until late morning. When your kid is sick you have a need to see or get an appointment with the doctor ASAP. I love that the two main doctors there are female and both Mom's. They seem to balance their work and family life well. Dr. Tottori is still there helping as well. You can always get an appointment. Dr. Usami will take the time to talk to you and really knows my child. She is extremely easy to talk to and I have a lot of confidence in her. If you need to call after hours, one of the doctors will call you back, you don't have to talk to some nurse in Kansas that doesn't know your child. read more

Dr Usami, tottori, and o'donnell are excellent!!! Dr Usami is ridiculously nice and pleasant, dr o'donnell is very caring and soft spoken, and dr tottori is...well...like the nicest grandpa u ever met standing in line at the grocery store. They are all very personable and take the extra time and effort to make my sons feel comfortable every time they have a checkup, which is a huge relief for any parent that has to go to battle with their children anytime they announce the dreaded "doctor's appointment". Her staff is excellent as well. Highly highly recommend. read more