Back in mid-2021, I purchased a brand-new ATV from Nielson's Enterprise. Unfortunately, the machine arrived with shipping damage from Yamaha. My salesman assured me that all the damaged parts (the seat and the front plastics) would be replaced, no problem. A few months later, I received an email that the parts were in. When I replied that I'd pick them up, I was suddenly told the dealer had to install them--something I was never told up front. Living 1.5 hours away, arranging the trip wasn't easy, especially over the winter, so I pushed it off since the machine was barely used. Fast-forward to now: the ATV still has less than 50 miles on it, and I finally reached out to schedule the repair. Instead of honoring their word, I was met with a short email stating "too bad, the parts were returned." No warning, no reminder, no chance to get it done before a deadline. When I pushed back, I kept receiving the same dismissive responses--"there's nothing we can do, it's between you and Yamaha." But this wasn't a Yamaha issue. I bought the machine from Nielson's, and it was their responsibility to make it right before sending my parts back. After many emails, I've gotten nothing but short, unhelpful replies. The whole experience has been extremely disappointing, especially since I've purchased several machines from Nielson's before and had planned to continue. This lack of accountability and unwillingness to stand behind their sales has left a bad taste in my mouth. Sadly, I cannot recommend Nielson's Enterprise based on how they've handled this situation. read more

Their service department is professional. My experience is just top notch service. Thanks guys. PHA

The service manager Kristi went above and beyond. We were going on a family vacation, and they were able to get our boat fixed quickly. We will be using them for all our boating needs. Exceptional service !!! read more

Made an appointment to get a GPR4 Stabilizer installed. I made the appointment Saturday for Friday(6 days later). When dropping off was told it would take longer than a day(internet says 1-3 hours) because there "people ahead of me." Is this service or a doctors office? Man i really wanted to like this place. Sadly they treat your business like they are doing you a favor. read more

Outstanding, professional, and honest If you're not nearby, I must say it's worrh.the extra few miles to have your bike serviced. My go-to dealer! Thanks for the prompt courteous seevice.. read more

The Nielsen service team are excellent to work wIth and very good at providing excellent customer service. I had some damage to one of my jet skis and they worked with my insurance company to help get everything fixed up and looking like new. Andy and Sean were on top of things every step of the way and couldn't be happier with the results. I had some nice nose damage and honestly not sure it was fixable. The Nielsen team did a very nice job fixing the fiberglass damage and repainting. Now I did have an issue coming out of the shop late last summer with the paint not being quite right. Andy was super when he offered to work everything at the end of the season and wanted me to enjoy to jetski at that point. I just got it back from the rework tHis winter and was very happy with the results now. This is the first experience with a marine Sevice shop for me honestly and was dreading having to deal with getting this jetski fiixed. I extremely picky and I have to say that The Nielsen. Team was so great to work with. I would highly recommend getting you work done with them. read more

Nielsen Enterprises - Nielsen Marine - Motorcycle Dealers Near Me - Lake Villa, Illinois

I purchased a new 2024 Can Am ATV from Nielsen 3/29/24. Our salesman, Shane was very knowledgeable, and low pressure. I made my decision to buy quickly and was out the door with my new machine within an hour. Cindy was very efficient with all the paperwork to complete the deal with no surprises. Nielsen is a first class powersports facility! read more

I bought a 2020 Yamaha Tracer 900 GT from Nielsen and Mike Fouke was the salesman. I was having difficulty deciding between two bikes and he very fairly and kindly gave me his view on the pluses and minuses of each machine. Without being pushy at all, Mike was informative, patient and obviously understood very well his motorcycles. I feel like I got a fair deal on the bike and the buying experience here turned out to be quite pleasant. He gave me a detailed orientation to the electronics of the machine and stayed after a half hour past closing time to make sure I understood its complexities! I might just buy another bike from here sometime soon. Edit! I ended up buying another bike from them and the experience was the same as the first. Amazing! Update: After going to Nielsen Enterprise Powersports now for almost 5 years now, they never fail to surprise me. Their service/parts department are super knowledgeable with really fair repair prices. The apparel department for jackets and gear etc. are really informative and helpful too! Always patient and never pushy, they help me choose my gear well as the ladies who work there all ride too. Larkin knows her stuff! I can't imagine going to anyone else. Highly recommended. read more

so friendly and down to earth. zero pressure and genuinely happy to help. Very good pricing and selection as well.

I just purchased a Can Am Ryker from here . The transaction went very smooth, and everyone here was very helpful. I am happy with my purchase. read more

Brought my brand new Yamaha JetBlaster in to have warranty work done on the trim. They did not inform me that my parts were in and that they replaced a relay. Brought the blaster back home to find 2 screws rounded over, piece of plastic melted and torn up because they torqued the screws way way too much, along with sending the same screw through my wiring loom. Screws on the side plastics were only a 1/4 way in so plastics were loose and flopping around. They sent me home with the machine in this condition knowing I was going to ride it. Wires exposed. Pure laziness of the mechanics. Communication with this place is a joke. I've heard plenty of poor things about Nielsens and they for sure no longer have my business. Do not recommend!! read more

outstanding service 1st time customer and will definately be back. Also prices are better than most. read more

Recently purchased a pair of Sea Doo jet skis. Jeff was a pleasure to work with and took time to ensure I fully understood the features and how to operate them. He and his staff were all very friendly and helpful. read more

I had been calling everywhere for a gasket and this is the only place that had it! Amazing customer service and very welcoming attitude!

Took my battery out of my waverunner when it went in for storage. Didn't notify me of this. Changed my mind on storing and picked up the waverunner the next day but they didn't put the battery back. Didn't find out until I had moved out of state months later and went to charge my battery and found no battery. After contacting them and explains the situation, the basically said they couldn't help me. They had my battery and neglected to put it back when I went to pick up my waverunner and now would not either reimburse me or send me my battery. Totally unprofessional. They dropped the ball and didn't make good on it. read more

These people are dishonest. I purchased a Yamaha Wave Runner for my family in February 2023 paid a deposit (see attached) with a promise of receiving it on or about June 2023, When the unit arrived they asked me to pay in addition to all the extra fees we had to pay above the manufacturers suggested price of $19,999.00 They wanted to charge me another delivery charge, claiming the unit had to come from another dealer from Michigan. I would not do business with these people ever it's just a scheme between Mackenzie O'Neil , the sales person, and the owner, Ted Nielsen , they are simply dishonest and manipulators and just play games to extract additional money out of the costomers. Considering buying a Wave Runner boat or ATV is a relationship between you as a customer and a dealer no relationship here, don't do business with these people. If you must; please read the fine prints. We end up not buying from Nielsen, a little dent to our summer plans, hopefully next year from a different Dealer perhaps DUPAGE HONDA YAMAHA or someone in Wisconsin read more

Nielsen Enterprises - Motorcycle Dealers Near Me - Lake Villa, Illinois

Nice people, great prices and reliable service. I have purchased a couple of snowmobiles and TONS of accessories from them. They are top notch in sales, parts department and also the clothing shop. Excellent selection of "stuff" in stock. read more

I've been using them for 3 yrs and always have Superior service . They are on time , fairly priced well and do a great job maintaining my Spyder Thanks! read more

I have purchased 3 brand new bikes from them over the years. I never had a problem and have always been treated professionally. Aside from not getting the free buffet for each bike (im joking), they took care of me in every way. 2008 Goldwing, 2011 Suzuki M109R and 2018 VMax. Any person who says Nielsens is racist is a brainless liberal who shouldn't be believed anyway. We all know that liberalism is a terminal disease of stupidity. read more

Want to share the Frank in service was excellent. Had a recall and the whole service team addressed the issue and had me on the way in less than a half hour. Complete , quick, prompt and took time to share the results. I feel very comfortable returning for sales and service. Thank you again Frank! read more

Purchased a new Yamaha 195s boat. The staff worked well as a team and were super friendly, communicative, and knowledgeable - Mackenzie, Ashley and Jeff were awesome! They made the purchase and financing processes simple, fast, and easy. Thanks guys! read more

Despite being almost 900 miles way, it was far easier and less expensive to do business with these guys instead of my local dealer or anyone else I searched for on CycleTrader.com. I bought my low mileage 2022 GoldWing there this week, as they were about $3000 better in value than my local dealer, FAR more responsive, and hey, U-Haul motorcycle trailers are only $14.95 a day! After driving all the way up there from Ft Worth, TX, I was so relieved to find everything was exactly as described or better. Mike Fouke was fantastic - responding to my many questions on the phone and via email and in person, quickly closing the deal, and spending a significant amount of time demonstrating and configuring the bike's many features, and then loading it on the trailer and properly strapping it down. I think it was Cassie who made even the paperwork a very pleasant experience. read more

I recently went and shopped around for a Yamaha ttr125 I had the pleasure of working with Jeff and ended up buying one that day the bike and experience was amazing so I ended purchasing a second bike from them I would highly recommend them for service and an amazing sales experience they are truly a pleasure to work with read more

Called them to do a simple software fix / calibration. The service staff is not knowledgeable how to use the software explaining to me that they don't think it is possible. After consulting with other techs told me that they are booked for at least for 2 weeks and finally they won't do it for liability purposes. That is very funny how their answer has changed 3 times in just few minutes. Not the best / friendly dealer ever. Will go somewhere else. read more

Don't believe the reviews saying they are racist and their friends warned them about this place, etc, I know a lot of motorcyclists and no one thinks that about this place. I've bought motorcycles here before and they have always been decent and willing to work with you, and I plan to purchase with them again soon. Not a bad place at all, don't believe the single hater, give them a try and you will see for yourself. read more

I want to say buying a sled is never very easy. Now a days there are just so many decisions to be made. The sled options are out of this world now a days. The group of guys I ride with spring checked 4 sleds through Nielsen's this month. The pricing was the best we could find in the area and the overall experience was top notch. I've personally bought from Jeff in the past. But at the snow cross when we spring checked I had the pleasure of dealing with Meghan. The people who work there are always very nice and extremely professional. What a top notch organization. Thank you for being my dealership of choice. Looking forward to many more years of doing business together. read more

Nielsen Enterprises - Few guys from our group happily buying new sleds with Jeff. - Motorcycle Dealers Near Me - Lake Villa, Illinois

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Service people are not knowledgeable. Only after your money$. Do yourself a favor take your machine somewhere else! Rebuilt my carburetor went from 15 miles per gallon to 7. Asked about a simple electrical issue and they wanted to transfer me to parts to make more $. Called a service place up north and they told me its a simple fix. Would not refer them to my worst enemy or my ex-wife! read more

I purchased my slingshot from Nielsen and was very pleased thru out the whole process. I received a fair trade value on the can am spyder I traded in & they even gave me a sizeable discount on some helmets and riding gear which I greatly appreciated. Its hard to get five stars in my book but they definitely earned that when it was time to get some much needed service done. I have to admit I was skeptical going in thinking I was getting ready to get hit with a very large bill but that was not the case. I have had the slingshot in twice now for a variety of repairs and they always covered everything under warranty with no out of pocket expense! Great customer service Nielsen! You have earned yourself a loyal customer! read more

Nielsen Enterprises - Motorcycle Dealers Near Me - Lake Villa, Illinois

I had my Kawasaki 900rs 600 mile service done today ! Very pleased, the mechanic explained what was done, and was very informative. The attitude of the staff is very friendly. I would recommend them! read more

Dishonest Business Dealer LIES , EXTORTS , RIP OFF Ordered "22" ATV Oct "21" after it arrives in Feb. Wont honor the deal made, extorts to new unit costings, prep & freight, accessories and labor. Costs are up now "got ya". Shane lies and claims he sends and keeps emails but cant produce when asked. After being a 40+ year customer, buying several ATV's, UTV's and always feeling taken advantage of, I had to walk due to their continues poor business ethics. Then it makes Nielsen's feel good to keep $100 of deposit. I guess they need it? If you want a warm fuzzy feeling, drive else ware. read more

Great group of people. Jeff & Ashley are awesome. I highly recommend this establishment for your water sport needs.

I just purchased my 3rd new Arctic Cat snowmobile from Jeff Nielsen since 2014. Jeff is always very honest and great to deal with his prices are alway very aggressive. I drive 2 hours each way to buy from Nielsen and it is well worth it! I also bring my 2017 Arctic Cat in for the Pre season full service and the service is always done perfectly! I would highly recommend Nielsen. read more

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I've only been living in the area for two years and finally decided to entrust the maintenance of my motorcycle to these guys. Thought I'd give them a go for new tires/install, oil change, chain service, and turn signal repair. From Mark in parts, to Jack in service, they made me feel at home right away in regards to being a newbie and welcoming me to their shop. They talked TO me, and not DOWN to me like some businesses that are too cool for the room, and as a result, I felt totally comfortable giving them my business. The best part? From dropping my bike off to picking it up completed, literally only 24 hours. Business EARNED. Thanks, guys/gals! read more

Our family has been purchasing PWC's and Polaris side by sides for years. We just took delivery of two new PWC's and the process was flawless. Pricing was extremely fair but most important was the level of service we receive every time we purchase from Nielsen. We highly recommend Nielsen Enterprises. read more

DO NOT TRUST THIS PLACE I paid a substantial amount of money to have my motorcycle repaired/rewired. After I got about 30 min away from Neilsen's my bike broke down. I found out they had not actually repaired anything. I raised the issue with the mechanic at Neilsen's and was met with hostility and a lack of respect and cooperation. I highly recommend choosing a different shop no matter what your needs are. If I could rate 0 stars, I would. read more

Have been coming to Nielsen Enterprises for years one of the most impressive things I have found is that the staff has remained mostly the same. Just purchased my new Can-Am Outlander and couldn't be happier. Thank you Mike and Mike for great service and sales help. Looking forward to many years of fun. read more

Took my slingshot here for service. Bought at another dealer however after experiencing their service level and how well they take care of customers I should have purchased here. They fixed a recall my purchasing dealer claimed they did but it was obvious they did not. Will be back for more custom add ons and plan to send anyone I talk to here as well. Met Ted by chance as well while looking for the builders out back to see if they had a part. He's one of the nicest and most down to earth guys you'll meet. read more

Makenzie was great, and answered all of my questions. Also, they didn't charge over MSRP.

First time visiting Nielsen Enterprises. Everyone I met at both locations were friendly and helpful. Service I received from Andy in the parts department exceeded my expectations. I will be back. read more

Came here not knowing they closed at 430, and what a mistake. They were extremely rude..... All I needed a 1 bottle of oil! I understood they wanted to leave, however, they let me in .... yet pretty much kicked me out the second I walked in. I apologized and told them I just need oil, and the man's response was " it's Monday I want to go home". I get it , but I'll never return now. read more