I was updated on the status of my bike throughout time. Dan took the rime ro make sure my…read morehandlebars and shifter were exactly were i nees them.

I have a 97 Honda Valkyrie and 04 Goldwing. With dealers shops not working on older bikes, I was…read morehappy to find Metz Machines in Kenosha. The counter ( Kyle & Dan ) service personnel were extremely knowledgeable & communicated with updates. Service was completed in timely manner & service personal ( Jacob ) walked me through the items listed.. All-in-All Great experience!.. Nice to know they're there and I'll be back to them as needed...

Paul is fantastic definitely a quality shop I bring my CT 125 here and it always comes out greatread more

Walked in for an oil change for my Honda Rebel 1100cc and had a pleasant experience while waiting…read more Paul welcomed me, dropped some helpful nuggets about bike maintenance while doing the oil change. Have found a new place to maintain my bike moving forward!

I had a very disappointing experience with Skully Customs and Rodney…read more After ordering a set of handlebars, I waited 10-12 days with no shipping update. I emailed twice and received no response. I finally called and the person who answered (Rodney) was rude, did not identify himself or the company, and simply told me they had to make the bars and would update me. Ironically, the bars showed up the very next day. The bigger issue came after installation. The Skully Customs website clearly stated that these handlebars would fit my 2024 motorcycle and would not require extending the brake or clutch lines. After spending time and money to have them installed, I discovered the cables were too short. When I contacted Rodney, he asked what year my bike was. After I told him it was a 2024, he responded that I had the wrong bars and needed to return them and order different ones. The problem is that I ordered the bars specifically because the website listed them as the correct fit for my bike. My receipt also shows that I ordered the correct application. I asked Rodney for help selecting the proper bars and received no response. I then emailed twice requesting a return address so I could send the bars back, and again received no response. Customer service has been extremely poor from start to finish. Lack of communication, inaccurate fitment information, and failure to respond when trying to resolve the issue have made this a frustrating experience. I expected much better support after spending my money with this company.

From the owner: The Skully Customs 5" Air Ride System has the most travel of any air suspension system available…read more This system allows you to drop your bike as low as possible without any major modification.

Needed a bunch of gear(elbow, knee, chest/back, gloves, helmet) and didn't want to wait for…read moreshipping. Individual named Mike helped me initially, but what was kind of weird was that he just stepped away completely after he bought out a helmet in the size I wanted but not the color. As I was trying it on, another employee approached me and started making small talk, like he stayed right next to me until I handed him the helmet after I tried it on, then left me alone. Straight up felt like he may have thought id take off with the helmet. I was really debating on giving them my business after that, but then a 3rd employee asks me if everything was okay and he was super nice. He went and got exactly what I wanted out the back. I decided since I was already there, I'll buy just the helmet there and get the gear online. I would say that they're pretty stacked up in terms of gear, but that little interaction with the one employee really caught me by surprise. Can't say Id come back.

Worst place to change your tires , bought two new tires from them , they destroyed my rim brand new…read more, and for three days they were telling me they can take off the old tires, I knew something is going on When I went there they told me they mess up my rims , they were trying to tell me we gonna take it to a shop to paint it , no no , I need brand knew the way you got it , now to change tires for one day it's gonna take me more they a month Bunch of kids in the store, they can't use a screw driver , they playing with brand new BMW wheels

Enthusiast owned and operated. Highly recommended. From sales to service you can tell they have…read morebeen in the industry for many years.

Anthony and the the team at Top Gear were fantastic to work with! This was my third experience…read morebuying a motorcycle and by far the best. They have gone above and beyond to make sure I was happy and taken care of. I HIGHLY recommend checking them out!

I've been coming to this place since my brother, Dirk Christopher Hostetler (Host, near the end)…read morepassed way on October 19th, 2008 and willed me his R1200c. They are amazing and you'd never know that this is the most active BMW dealership in the state. The service department has consistently given me precise diagnostic work, clear estimates, and meticulous documentation of all maintenance, from valve adjustments and final drive service to complex electrical troubleshooting and software updates including when I messed my electrical system up bad by installing an LED nightlight system on it. Their technicians treat older oilheads and newer water-cooled models with equal competence, use OEM parts unless I request alternatives, and always torque to spec and log service intervals so my maintenance history is complete and easy to reference. I sold that 1200 with all its maintenance paperwork and bought an R18. Turnaround times are accurate, communication is proactive (calls, texts, and photos when needed), and they're transparent about what is urgent versus what can wait, which makes long-term ownership planning honest and straightforward. The parts guy and his counter is efficient, knows microfiche and part supersessions cold, and can usually get obscure components within a couple of days. Overall, the operation feels like a high-volume shop in terms of capability and inventory, but with the attention to detail and personal familiarity of a small, specialist BMW-only garage. Do NOT ignore the huge selection of used bikes of EVERY MAKE that they've serviced and, many times, have rebuilt. Their inventory is ENORMOUS and their prices are below market (I am constantly amazed at their below market deals).

I'm unfortunately updating my previous positive review after a disappointing experience regarding…read morethe 600-mile service on my 2025 BMW S1000RR. To be clear, the service itself was completed professionally and I paid the $420 bill without issue. My frustration is not about paying for maintenance -- it's about feeling misled throughout the process and disappointed by the lack of customer care. When I purchased the bike brand new, I was told the first 600-mile service was included. Because of the Midwest riding season and winter storage, I didn't hit the mileage until later. During visits in January and March, I specifically asked if I could bring the bike in early for service since I was still under the mileage requirement at the time. I was told no and that the bike needed to be at least around 550 miles before the service could be performed. Now, after completing and paying for the service, I was informed that as of January 2026 the bike actually could have been brought in as early as 350 miles. That was extremely frustrating to hear because it directly contradicted what I had been told previously when I made efforts to schedule the service earlier. Had I been given accurate and consistent information from the beginning, this entire situation could have been avoided. What also disappointed me was that the 6-month limitation was never strongly emphasized during purchase or during my follow-up visits. Most dealerships that value long-term relationships would at least provide a courtesy reminder or better guidance regarding an important warranty/service deadline, especially for customers who actively service and purchase through them regularly. Unfortunately, that was not the case here. I completely understand dealerships have policies and need to run a business, but consistency and customer communication matter. I've purchased and serviced 3 BMW motorcycles through them, regularly bought riding gear there, tipped staff generously, and even referred multiple customers who ended up purchasing bikes from them. I genuinely believed I was building a long-term relationship with this dealership. In fact, I was seriously considering purchasing a new M1000R from them as my next bike, but after this experience, I've decided I'll be taking my business elsewhere. This review is not directed at any one employee personally, but rather the overall handling of the situation and lack of customer goodwill. Very disappointing experience from a dealership I previously spoke highly of.

This place rocks! Full of variety and style for everyone. Nick is super nice and was super willing…read moreto let me try on plenty of things. If you're a motorcycle enthusiast, this place has it all.

Make sure you stop here if you are doing the retail stores on West Chicago Ave…read more Fashion here is probably considered functional upscale biker for women and men. Although you don't need a bike to shop here. Clothing is definitely great street wear. They do have a great selection of sterling jewelry and motorcycle helmets. Some men's clothing and a lot of women's clothing. They do have changing rooms to make sure the fit is to your liking.

ordered a throttle cable and it didn't even fit it was way to short and their description was very…read morevague just said what carbs it works said nothing about what machine don't recommend

Where most service shops won't touch vintage bikes, John at Economy welcomes them. This is the #1…read morego to for vintage japan 2 stroke bike service within the Chicago area. Honest and timely. Mark Chicago, IL