After involving the BBB and fifteen business days, I received a partial refund. The company…read morededucted $47.76 from the purchase price of $239.29. I assume this to be a restocking fee, but there is no mention of a fee on the website. Avoid this place at all costs.

Called this number 1-847-790-4482, was sold the wrong part due to what I was told as a Google…read moreerror! The old bait and switch. I even called to make sure I was getting the correct part. I asked if they would send a return tag. After being talked to as though I was stupid, they decided to send call tag. Stay away from this company, also know as the Hub Companies!!! Marty

Very prompt and complete service at a fair price. I definitely recommend Moto and Motor for your…read morebike repair needs.

Made an appointment to have my front tire replaced. Great customer service and solid professional…read moreworkmanship. Highly recommended. Been here before and will definitely come here again for any motorcycle related service or advice. A very satisfied customer.

All the local HDs are part of the same ownership group and they definitely keep the standards high…read more This location is one of my favorites - Marty in sales and Dawn in accessories. Staff is friendly and has answers for all your HD questions. Go check it out ... you won't be disappointed

DO NOT BUY A BIKE FROM WINDY CITY! Let me start by saying I…read moreworked for Harley for 3 years a while ago and I loved the company and location, also I have been buying and riding Harley for two decades. After this experience I will never buy another Harley again! Process was going fine, my salesman Aaron i think is his name was knowledgeable and easy to talk to. Sales manager Shavon was a good dude, high energy and a fast talker but had respect. Clothing gals were fine, not much time spent there. Parts counter were cool dude, not pushy and had plenty of knowledge of product, service again didn't spend much time there but they were nice and honest about time frames for bike related issues and definitely knew what they were talking about. Went to finance and I think the guys name was Jermey or Jordan I cant remember at this point. He sold me on an extended warranty that i was unsure about, but pulled the trigger on. He did inform me that i could remove it whenever I wanted if it wasn't going to be used. This ended up raising my monthly by about $85....After a few days I went back to pick up my bike because i had some pipes and highway pegs put on it, now mind you it was never in my possession and never was taken off the lot. I decided i didn't want the warranty because i wouldn't use it at any point, the finance guy did his best to sell me on it but i told him to just chill out and take it off my mind had been made. I asked what my monthly would come back down to and he said that my monthly would stay the same. This makes no sense to me at all, and he could't explain it properly to me either, eventually he just said "well i'm sorry man but this isn't a conversation i thought i would be having two and a half weeks later" Mind you it had only been six days since I purchased the bike. SO he got his GM involved and this guy is a real peace of work. He definitely only cares about his bottom line and not the customer. After back and forth about the monthly he finally said "I'm sorry but this isn't information that we just give out, and you should have asked about it before you signed" I told him to scrap the whole deal and I will take my business elsewhere. He then proceeded to offer me $9000 less than what the bike was worth because it was used! Again, never driven off the lot, never test road, nothing! He just strong armed me and knew I wouldn't do something crazy like that. Gm Rene is his name, look out for this guy he does not care about anything you have to say in any stretch of the imagination. I can't believe the owner JERRY CARRILLO even hired this guy. I mentioned that I was going to speak to my lawyer because I feel im being taken advantage of and he became verbally hostile instantly. DO NOT BUY A BIKE FROM HERE FINANCE WILL TAKE ADVANTAGE OF YOU!

I have all cars in my family and my motorcycles serviced there for couple years now…read more Always good work, great customer service, the owner is really going out of his way to please a customer!

From the owner: We started this business knowing that people needed a repair shop that charges fair prices and does…read morequality work .

Nice friendly local shop in historic Market Square with quality selection of bikes, bike-related…read moreapparel and gear, local Lake Forest equipment, and shoes. Service is spotty---I bought a bike there last Fall, rode it a few times, and recently the whole derailleur and chain fell off when I was riding it. They charged me to fix it, which surprised me, as I could have been seriously hurt, and the bike was basically brand new which makes me wonder if it had been assembled correctly. That aside, normal service seems fine if slow at times, and of course there is high demand for bike service by kids and adults alike, esp. during summer. Responsive on phone and in person in general.

They know bikes. Family owned and operated, friendly. They take their time with customers.read more

The quality and value was outstanding!!! I had scratches on the backside of the driver's side of…read moremy car! Havana Kustoms did excellent work.It looks brand new.

First and foremost is the communication. Frank is great about returning calls and responding to…read moretexts. I had 2 motorcycles repainted this winter 2025, and both projects turned out beautifully. I was kept in the loop about every aspect of both jobs, including being sent pics of the process along the way. I always knew where they were at, and when to expect completion. Havana's pricing is very fair and competitive, plus the quality of the work is top notch. Great local business that takes pride in their work, and provides honest and detailed information about any and all work to be performed. Highly recommended. Thanks guys!​

I'm happy to be back on Yelp. I've been using it to find smaller family businesses where I could…read morespend my money in support. I went here to have them look at a troublesome door on my RV. I worked with Danny, and had the pleasure of meeting his son. Such wonderful people. I am so glad I found them. I look forward to revisiting, but I don't look forward to the reason I would have to:) Shout out to the beautiful aquarium in the office, the high-quality service, and great recommendations. If you need an expert for any RV repair, give them a call first. I'm glad I did.

My Aqua Hot recently broke, poor timing with record cold weather here in November 2019, I was able…read moreto get a very quick appointment and even though Danny had never worked on a propane model after a short diagnostic, some overnight parts from Aqua Hot in Colorado and then an even shorter installation period my heat was working again. It's been great to have heat and hot water again! Excellent service and they were willing to be very accommodating which is great since my wife and I are full timers.

I brought two of my bikes over to Malaprop recently to have some work done on them. They are…read moreexcellent to work with, the work was meticulous and the pricing was great. Extremely happy to have them in the city! Both bikes were in and out exactly when they promised and I have no hesitation highly recommending them to anyone looking to have work done for routine maintenance, upgrades or modifications. The shop is really cool and almost looks like they had an architect design it. Check out the Elvis when you're there, almost worth a trip by itself.

From the owner: Custom Motorcycle Builds & Serviceread more