Jeremiah Keenan came to my house , couldn't figure out how to take my Mercedes apart(or just didn't want to. That part remains a mystery) My father and mother were at my house to give him access to the vehicle ) Per my parents, he showed up right at 10 AM ( our scheduled time for service was between 9AM AND 10 AM. Shortly after that I received and phone call because I was working, Informing me about a "semi-stripped T-40 Torx BOLT HE COULDN'T GET OUT BECAUSE SOMEONE IMPACTED IT IN THERE" He would need to come back after i got that bolt removed because he didn't want to try to get it and make it worse. He would however, need to collect his 100.00 service charge. I had my dad pay him and he left without even atempting to get to the dent. I thought it was legit until i got home and saw that NOTHING OUTSIDE OF clearing the personal stuff from the trunk of the vehicle ( THAT I DID THIS MORNING) had been done, and the Torx bolt he sent me pictures of was perfect, not a mark on it. I was able to easily( in about 5 minutes) get to the dent with a standard Ratchet, extention, and a T-40 socket bit. STANDARD VEHICLE PANEL CLIPS were able to be removed easily with a panel pry tool (WITHOUT BREAKING THEM) Bottom line, i guess it was too much work to remove a couple bolts and clips to get to fixing the dent. His original quote was $350.00 which included his 100.00 service charge. If you are going to advertise Mobile service you should have all of the tools needed to remove panels with you in your service vehicle ( which was apparently just a standard white Hyundai sedan). NOT MY IDEA OF A PROFESSIONAL SERVICE OR BUSINESS PERSON. I WILL NEVER recommend Optimum Dent Removal to anyone. In fact they have made my list. When people ask me " Hey do you know anyone that does..........." My answer is "well i do know someone but i would recommend you NOT CALL OR USE THEM, and here is why" After getting home and removing everything he couldn't or didn't want to or lied about. I texted him, I told him that i was able to get everything out of the car easily and nothing was stripped like he said it was, i was not having him back here and to enjoy the 100.00. He read the message 2 hours ago and has not responded. He must be driving around collecting 100.00 service fees from unsuspecting people for doing nothing today. Oh by the way , $350.00 for one dent(that i was willing to pay because i do not have to tools or experience to do it myself) Is pretty high. Had I known he did NOTHING , I would not have given him the service fee, because he didn't provide ANY service. Edit 14-1/2 hours later he responds to my text with the following 4 texts.
- A thumbs up emoji
-Game
-On
-For the Winn (spelled wrong)
Hows that for good customer service? read more