I just received my door the other day and it looks wonderful. It is 36 inches with two 12 inch sidelights, and it is to the precise dimensions I asked for to fit my rough opening. The quality is excellent, with the trim around the glass and panels fitting very tightly and the assembly being very solid. It looks and feels like a very expensive door. I showed it to the installer and an electrical contractor who were at my house, and they both asked for the contact information for Nicks Building Supply because they want to order doors just like mine for jobs they are doing. read more

Nick's was an extreme disappointment, the 2 week promised delivery date turned into over a month. I received 22 interior pre-hung doors that did not fit in the frames. read more

president, dominic pitzel11100 broadway, crown point, in, 46307, usa i guess my order is too small to deserve corrcet address/email and a longer answer than 4 words! i have  been calling for 3 weeks to check on my order by calling the main number and emailing you. from you all i got was a max. of 4 words in your reply. when i called the main number to review my informaiton you had the wrong tel. # associated with my account! like not even the same area code! you still had the wrong address (misspelled)  after i sent you multiple emails correcting it and getting your 2 word answer that you corrected it (??!!)- lip service?. this morning the wrong address and phne number were still in my account and shipping said the order has been waiting since 3/29, yet i called for an update on april 2nd when i reviewed to ensure the address and phone were corrcet and was told "they are crating"- which is what i have been told for 3 weeks. yet somehoe my address as of this morning (4/12) still had wrong address and tel number! take the time to do your job with care, so your customers do not suffer! this may be an emplyee owned business, but you have to be accountable for how your mistakes and rush caused errors! read more

TERRIBLE CUSTOMER SERVICE! We bought our entry door from here years ago and had no issues- that is the only reason we called them for help with our interior door. I special ordered a door the wrong size from another company and needed it adjusted so I called and asked if they could correct it. I was told that they could and to bring it in. We take it there and they tell us that they don't normally do this but they will since we were told they did by "the old man." Ok, great- I was initially told I could wait then was told to leave it and that it would be done the next day. We hadn't heard anything the following day so we called only to find out they no longer want to make the adjustment. Really, no call? They say come in before 6p to pick it back up. I go to pick the door back up and wake a female employee who's sleeping in a back office. She tells me they don't do pick ups after 4p. After telling her I wasn't leaving without my door- she makes a call and then finds it in the office she had just rolled out of. I ask for the names of the owner/ manager, or the person who runs this business and she tells me she's not going to give me any names since I was planning on writing a bad review! Seriously hilarious. She kept blaming "the old man" who hangs around for the miscommunications. They do have beautiful doors- but I cannot believe small businesses like these survive when operated so poorly. Try GLENVIEW HAUS- they do custom doors and have better ratings! read more

I bought two doors from this company. One door was a French door. These were prehung doors and the jams were the wrong size for the door. I have been going back and forth with this company. I am frustrated and have had it. Just know that their customer service is nonexistent. They do not value the customer or service the customer....so, why the dept. is called "customer service" is beyond me. The receptionist is curt and rude. The customer service guy actually called me a "jerk." Believe me, they are not worth it and their product was made incorrectly, to which the very young owner, (must have inherited from dad?), responded: "We don't cover labor." Amazing, labor to MAKE the PRODUCT, is not labor!! Just go somewhere else. read more

This is my first review ever, which says how frustrating the experience was with this company. I ordered 2 doors from Nick's on 12/18/17 and was required to pay in full up front. I was told lead times were 3-4 weeks. At 4 weeks I wrote to check on the progress. I was told it would be another week. The next week I wrote to follow up, I was told it would be a few days. The next week, I was told a couple of days. The next week again I was told a coupe of days. Finally, on 2/19/18, after 9 weeks of waiting, I asked for some sort of compensation for missing the date by double. I suggested free delivery since I was within easy driving distance of the facility. The response was "we don't give compensation." I said if I don't get it this week, I would cancel the order. The response was that I had to cancel before it went into the shop or I would not be allowed to cancel. Reading between the lines he was saying the doors still hadn't made it into the shop!! I promptly cancelled the order and am waiting for my refund, who knows if I will receive it. Don't buy from here unless you don't care when you are going to receive your order. read more

Issues with Nicksbuilding.com and the complete and the abusive and non-existent customer service attitude Order was placed with https://www.nicksbuilding.com/ for Entrance Doors with Multipoint Sidelight Options for a total of approx. $3,600+ total for a new home build. It was discovered on or about Sept 24, 2018 by the production team there was a flaw in design which with having the full sidelight options flanking both sides of the door caused severe instability in the doors. Recommended going with the ¾ sidelight option. Once that was communicated the orderer contacted the company for alternative options and was told in no uncertain terms that the either the order needed to be cancelled or she would be expected to pay an additional $200 on top of the already $3,600+ invoice. When she expressed concern, she was told it was escalated to the 'manager' who was the sales person's brother. When asked to speak to the owners, Orderer is told "no way is that going to happen EVER, they don't speak to ANY Customer' under ANY Circumstances. Last - They were going to upcharge from the original pricing that is published on their Website from $350 per to $450 and she was going to have to deal with it. Multipoint Sidelight Options Venting Sidelights with our patented Multipoint Sidelight Locking Mechanism Virtually un-detectable from the outside our fully operable sidelight gear incorporate a stainless steel locking mechanism with a Rosette Thumb-turn operation on the inside. Rosette finish choices are Satin Nickel or Dark Bronze(shown). Price: fullview $250 each, Half-view $350 (a quality feature that cost $1000's elsewhere if not available at all) Includes: Multipoint Sidelight Gear, Rosette, Lock Plates, Hinges, Weather-stripping, Door Sweep and complete turn-key installation. After the email (Sept 24, 2018 Orderer called and requested to speak to Mike (Manager) he state there was nothing he was going to do about the situation. When Orderer requested to speak to the owners to escalate the situation, she was told "They don't speak to ANYONE, it's like if you call Microsoft you are not going to speak to Bill Gates. So, no you are not going to speak to them and nothing will be done to resolve this situation". Mike was asked 3 times if $200 upcharge was worth losing a $3600 order and his response was of course it was... We are not going to do anything about this problem, so you might as well cancel you order. Then he transferred Orderer over to the account payable associate Whitney. Whitney starts screaming at Orderer that it will take AT LEAST 7 days to get approval for her refund and she is taking $90 as a 'convenience fee. Orderer stated that was not acceptable and she was not going to pay the convenience fee. Then she asked Whitney would she be contacted on the status of the refund and was told very aggressively and loudly GO AHEAD AND CALL ALL YOU WANT I'M JUST GOING KEEP TELLING YOU THE SAME THING, don't bother calling me. When asked who would be approving the refund, Whitney loudly and aggressively and stated that she was NOT going to give that information and it was none of Orderer's business. THEN stated still aggressively that Orderer was NOT going to get the refund check and it would go to the Title Company, Orderer completely agrees and has no problem with going in that direction. After Orderer hangs up - Whitney contacts the Title Company speaking to Kathy. Whitney informs Kathy that Orderer has demanded the refund check is sent to her NOT the title company, this is a complete and utter lie told to the title company. Title company contacts Orderer to discuss the issue and it is discovered the falsehood Whitney has communicated and determines the unprofessional, abusive and aggressive behaviors apparently supported as a work ethic at this company is extremely pervasive. Do not order from this company if you would like to receive any type of customer service. read more

This is an update of my 11/19/2014 review, in which I gave Nick's doors a 5-star rating. The doors for my new home (the fourth in which I've used Nick's mahogany doors) have now arrived, and the finish is of much lower quality than the previous projects. Nick's has changed vendors for their pre-finished doors, and the new vendor apparently has neither quality control on the production line nor final inspection. On about two-thirds of the doors the edges had not been sanded before staining and sealing. Instead of the smooth finish on the faces of these doors, these edges feel like sandpaper if you rub your hand along them. We are having to refinish the edges of almost 20 doors on site. Also, we ordered jambs primed for painting, but they arrived stained to match the doors, so they all had to be sanded and primed on site. My contractor had never used Nick's doors before, and I convinced him this was the vendor to use for my project. It was a bad move. (My prior review stated I had used Nick's twice before. Actually, I had used them three times before, once in Chicago and twice in Naples, so this newest project is correctly given as the fourth time I have used their doors.) Epilog: Customer Service at Nick's told me I had to call Sales to get stain mixed for the on-site rework on these doors. I did so and found I had to pay $45.00 for the stain we needed to correct THEIR poor workmanship. It's a shame to see yet another once-reputable business go down this path. read more

Buyer be warned before purchasing from Nicks Building (NB) It was a huge and costly mistake ordering our new door from NB. We are still dealing with the problem 1.5 years later! We ordered a custom door in November 2010. Our contract stated that "Custom doors take 12 to 14 weeks". Our order took 25 weeks. We thought the massive delay was the biggest problem we'd have until the door arrived. The contract stated lift gate service was available for $75. When it came time for shipment, NB denied us this option due to the door being 8ft tall, this was never called out during ordering. We had to hire a forklift truck ourselves. Once we opened the crate we discovered a whole new set of problems. After waiting 6 months for a specific glass for the door we find that Nicks Building put the wrong glass in the door! In addition, the door was of substandard quality with rough areas where it had not been properly sanded prior to staining and finishing. Also, there were small holes or gaps. Overall it was a poor quality prep and finish job. The weather stripping was not shipped. The red oak trim at the bottom of the door sill plate was split. The door did not open/close smoothly. It was sticking where the door and jam meet. We contacted NicksBuilding immediately to remedy the situation. We had a whole crew on-site that day to install the door to prevent it from holding up the entire project any longer. It was immediately apparent that NicksBuilding was not going to be responsive. This left us in a very difficult predicament. We had no real option but to go ahead with the install of the door and have NB replace the glass, sticking, send the weather strip and pay for all the door repairs after the door was in place. NB was unresponsive for approximately 2 weeks until we filed a claim through Visa to seek a refund. Once they knew Visa was involved they contacted us and said they would take care of the problems. They said the glass would come from overseas and take another 12-14 weeks and they would take care of all the other items that needed attention once the glass arrived. We accepted their offer to remedy the situation in good faith and understood it would take a while to get resolved but would turn out well in the end if we were patient. After 2.5 months, NB contacted us to say the glass had arrived. They wanted us to get a quote from our contractors to do the install/repairs. We provided the details to NB. At the same time, we received an email from NB informing us they were getting ready to crate and ship the glass to us and would get a tracking # and expected arrival date. Shortly after, they came back indicating they wanted to send out their own contractor to put a quote together since they were not happy with the quote we provided. It took NB an additional 2.5 months to send out a contractor to put an estimate together. It took yet another 2.5 months for NB to say their contractor dropped the ball. They only got back to us since we re-opened the dispute with Visa. Visa agreed we had given NB enough time to investgate the associated trademen and credited us the amount to cover the labor cost and sent a letter to NB requesting NB to ship the glass, sticking etc. Nicksbuilding is still refusing to ship the glass & other items. In summary, it has been more than 10 months since NB received the replacement glass. During this period we have continued to be cooperative and extremely patient in an effort to reach a successful conclusion to this situation. We held off posting a negative review of NB but at this stage we feel it is necessary to warn others to avoid this kind of nightmare, stress and frustration, not to mention the time, energy and costs we have incurred over the past year and a half dealing with this company. We will continue to seek resolution of this problem through Visa and other means as necessary. Companies like this should not be allowed to stay in business if they treat their customers this way. Unhappy - CA read more

PLEASE READ THIS!!! This company is a complete disgrace. My husband is a contractor and has been in the business for a long time doing construction. We really liked the selection of entry doors on this website and decided to purchase one for a new home. After paying for and ordering the door my husband called a little over a month later to find out the status. The man on the phone then said that the wrong color was received to their warehouse and we wouldn't be able to receive the door that we purchased for an additional 41/2 months!!! Or we could simply take the Cherry colored entry door that they had in their warehouse instead of the one we ordered. Obviously this is not an option. The Cherry door is not what we ordered and does not go with out decor. We then asked if there was another option and the man on the phone said that they could get us the door and then stain it the color we wanted for an additional $700!!!! I already paid for the door and how fair is it for me to pay for their mistake? They took absolutely no responsibility and when my husband called to see if they could work with us to come up with a solution they literally cursed him out on the phone and repeatedly hung up on him. UNPROFESSIONAL! This company is horrible and a complete scam. I asked for my money back. Lets see how long that will take. If its not soon I will be getting my lawyer involved. JUST STAY AWAY! Your welcome read more

As an update to my previous review, I got a new quote from a new salesperson. Very very prompt, which I appreciated. Almost 400% more expensive than the previous written quote I had from the first salesperson. I did NOT appreciate that. Not sure if they were punishing me and trying to get me to go away with ridiculous overpricing or truly the first person quoted 2 different doors and both at one quarter the right price. if anyone knows of a reputable and professional custom door making place, please recommend! read more

These are the rudest people I have ever dealt with in my life. After they got my deposit on my door, I was treated like a second class citizen. My door was more than 6 weeks late, which honestly, I understand things happen. But the way they treated me was unacceptable. I was given 5 different shipment dates, and the door was not shipped on any of them. Every time I would call or e-mail, I would get transferred to Amber, who may be the rudest person on earth. Regardless of the value, or perceived quality of any product, I will not deal with these people again. Amazing that they are still in business. Check the other reviews, you are better off spending your money elsewhere. read more

Went today to buy a new front door. The two employees inside were eating hamburgers at the desk, 1 at least acknowledged we were there, the other (male) not a hello or any acknowledgement. We took our $6000 budget for a door and left. UNREAL! read more

I ordered set of new doors for the whole house. Many interior and exterior doors. Large order. Ordering went well until we paid the money and after that things started to get worse. It took them almost 3 months to make the order. Well, we patiently waited thinking we will get the best doors ever. Then the delivery was scheduled and doors came with simple food grade plastic covers - basically not protected. Several doors were damaged during shipping and looked like some of the were damaged and then someone attempted to do a quick fix and got the doors covered in stains in many spots, which made it worse. Some exterior doors came apart while waiting to be installed. Customer service was rude and only wanted to partially refund for what they should have refunded in full. No compensation for time lost and search for defective door replacement. Frankly saying, their interior doors are cheaply made, exterior are somewhat better but still not worth the money. Plus, since you have to pay upfront, no way to get money back if something is wrong with doors. Now 5 months after order, issues are still not resolved. Find some good local company and check each door before money are paid. I learned the hard way. read more

I could not even get past the ordering phase. I dealt with a representative [ELIZABETH] and I literally had to beg for pricing. I decided that if the bid and drawings/representations process was this painful, that order and order completion would be even worse. I indicated to my local carpenter to definitely stop recommending this place. Their business practices are simply non-existent. read more

If I could give them minus 10 stars I would. I really hope others don't make the same mistake as I did and not read these reviews before doing business with this company. They were full of excuses for my door being TWO MONTHS late! From the time I ordered to the time the door arrived was FOUR MONTHS. I finally received the door and it is the wrong swing. I have discussed this with them and they believe it is entirely my fault, and because it's a"custom door" it is non refundable. I didn't know it was custom when the size I ordered is on their website! Wouldn't custom be a size that not listed on their website? I thoroughly explained to their salesperson when I ordered the door that when opening the door from the inside of the house, I wanted it to swing to the right. I guess this was not a good enough description, and it's my fault. For a business that sells doors online, how can they not have a better system set up to make this kind of mistake not happen? Pretty unprofessional. I was told by them to just put the door up on Craigslist and order another. I wouldn't order $20 for $1 from them after my experience. Back and fourth emails with them and it's just going in circles. DO YOUR RESEARCH on these guys!! There's negative things on them elsewhere on the net as well. So now I'm four months out on a door and who knows however much longer to get another door from a different company, not to mention who knows how much money I will lose having to sell the door on my own, or if it will even sell! By the way, besides all the negative I have already mentioned, before I even noticed the door was the wrong swing,'as i opened this door from its packaging, it definitely didn't knock my socks off. The same quality door can be bought at Home Depot. Unfortunately they did not have the width I wanted. Their doors are defiantly nothing to shout about and look a lot better on their website than in person. This is the first review I have ever written because I'm so disgusted with this company hanging me out to dry, and from the others reviews I'm not the first, and won't be the last. Also notice the two positive reviews written my supposedly two different people but contain the exact same review! What a sham. Save yourself and go elsewhere and avoid these crooks read more

Went here to get a quote for our entry door. Seen they had some unique doors. Walked in the door to the owner sitting with his feet propped up on a desk. He turned his head and asked what we wanted. I said a door. He said very loudly A door as in one. I said yes. He repeated himself with a laugh. I again said yes a exterior door. He then said oh and screamed to some guy who screamed he was on the phone and would be there in a moment. Me and my wife looked around for twenty minutes or so and finally the guy with his feet propped up came over and said let me show you what you need to do first. And he proceeded to show me what measurements I needed. I said I have all those. He said your not listening. I said I was and that I had all the measurements. He again told me I wasn't listening. At this point I told him I would not buy a door from him if my life depended on it. He then used every cuss word known to man. What a unprofessional jerk. Don't waste your time or his by shopping here. read more

What a great company to work with. Great doors snd excellent pricing. Natalie made this buying experience such a pleasure . I would strongly recommend this product to anyone who demands a quality door. read more

D.H. Guys I am a contractor and buy materials on a daily bases. Was quoted "four week lead" time on unfinished doors. Order was placed on Dec 12, 2017 and as of today (9 Weeks) I still have no idea when they will be shipped. As a contractor I understand delays but Nicks Building Supply is the worse material supplier I have ever come across. Here are some of the excuses I received from them on the delays of the door package. 1. "we shut down 2 weeks for the holiday" That should have been in my quoted lead time i receive and further if you're behind schedules on orders you probably should not have closed for two weeks. 2. "Workers in the plant were sick and had to close for one week" The whole manufacturing plant closed. Its winter people get sick how do you run a business by closing the doors for a week. 3. 1/29/18 "Materials being pulled now for production should ship in two weeks" 4. 2/5/18 "Materials being pulled now for production should ship in two weeks" The girl I spoke with had no explanation why it never made production or how they lost another week 5. 2/12/18 "The order should come up today and be ready for packaging and shipping and she would try to get out to the shipper today. I would receive the shipping info via email" No info sent 6. 2/14/18 "The order is coming out of production on Friday 2/16/18" No explanation on why it did not come out on 2/12 when I was told the order would be ready for shipment. I have never felt the need to right a review and always give people and corporations the benefit of the doubt but in this case piss poor company management, piss poor production and piss poor customer service. I recommend staying away there are many more reputable material suppliers out there. read more

LOVE MY DOORS!! Yo ucan't go wrong with this company! From Mike the production manager to the quality of our doors, this is thecompany for you! read more

We have had a great experience dealing with Nick's Building. Every person I have spoken with is polite and knowledgeable. Our sales rep was John who explained every aspect of the door. He asked me several questions regarding hinge, door swing, sidelights etc. so they could manufacture the perfect door for our new home.I never had to call, they called me. I knew when the door was headed to Final Touch Wood Staining where Matt was tremendous. Matt promptly sent us several stains to choose from once we narrowed our choices down. Once the door was put in, we received many compliments from other trades people, and our house isn't finished. Can't wait for everyone to get the full picture of the door. I would recommend Nick's to anyone who wants a special door. read more

We have recently purchased a 36" knotty Alder front door. the swing of the door was correct the construction of the door was correct although there were four or five knots that were unfilled. First we e mailed them and asked if the holes were filled with an epoxy or something, they appeared to me that they were. They responded knots are knots and we don't do anything with them. Well I'm a little smarter than that in that the veneer of the door is 1/4"so they must fill large knots on the front and rear of the door. I emailed them again with picks of the unfilled knots or crack. Asked if they could send us materials. They then said, we do fill and paint them black. We do not send any materials out to fix. I was handy enough to purchase my own epoxy putty to fill and paint black. Their customer service is terrible. The owner was there when we picked up the door. He also was not very personable and kind. When a person goes there to pick up a fancy new front door, they are excited and happy to pick up and see this door. The owner should share in that excitement weather he thinks it's exciting or not. The gentleman that works in the back as an employee was a perfect gentleman and excited for us. He also saw us off and wished that we where happy with door and have a nice day. Owner walked away from us without a good bye. read more

Horrible company - horrible customer service. Holding up our entire build because our door is taking over three months to be complete and we are not going to get what we want. read more

DO NOT PURCHASE FROM THIS SUPPLIER. Customer service is horrible. Employees are arrogant & rude over the phone and seem to think they are doing you a favor by allowing you to purchase a $5,000 door from them. Don't believe the promised 2 - 3 weeks delivery time as you soon find where you stand after making payment. At Nick's 2 - 3 weeks apparently really means 2 - 3 MONTHS. Unless you have a high tolerance for being lied to and mistreated, stay clear of Nicks Building Supply. I only wish I had read some of these reviews prior to making the mistake of trying to do business with this group of scammers. read more

My first door came all banged up, poor packing. Returned and the same door was resent even though they promised to send a new door, still all banged up with dents in the wood and scratches all over. Trying to resolve, but the customer service has been very rude and now attempting to blame the customer. Not taking accountability for bad shipment and refusing to send me a new door, but want to send someone to fix it. We shall see how this will play out. read more

What a horrible experience. I am building a house in Florida and since I live in Illinois I had heard about them, but let me tell you, they are all idiots and blame the customer even though most of the issues, if not all are all on them... read more

Went into Nicks today. Have a remodel project probably worth 5-10k. It said online their business hours are 9-4. I arrived at 9am. Jeff, who was the only guy in the store asked me if I had an appointment. I responded with no, do i need one? He said usually, but it's ok. Oddly, on the website it said no where on there "by appointment only" or "request an appointment". Just has the hours...any ways. He asked if I had been online, i said yes, but that the webiste wasnt user friendly for me. He proceeded to take me over to a computer for me to "browse" around on. I am in your facility! I want to see the actual product and colors! He continued on the computer....I can tell he just didnt want to take the time. So i asked him, when is your next available appointment, I can come back then. He told me, no it's ok, we can take care of you. I picked out the wood and the door and the color in 5 min. He went and sat behind the desk. Handed me a pamphlet. His phone rang, it was his son, Lou. Calling to chit chat. He sat on the phone in front of us for 5 min. Then told his son to hold on. Set his phone down and said, anything u want to order u can do it online, fill out this paper of what u need and we can get your order placed. He said, I cant put anything in the computer bc I dont kno how. Stapled a guy's card to the book and said, call this guy later, he knows how. And broomed me out the door!!! Worst customer service I have ever received in my life! He will not be getting a dime of my money. I dont care if he is the owner or a worker, he should not be working the counter! He didnt even introduce himself. Before I left I ASKED HIM HIS NAME! And he never even asked me mine! Will not be going back! read more

Our door is gorgeous. The customer service was very good, except for one small detail. Timing was a little late, but the end product is so worth it. We purchased the Tiffany with one sidelight, had it finished by Nick's, and have had many comments about the quality and look of the door. Thank you, Nicks, for making our experience excellent. read more

So happy with our door - its beautiful! They were somewhat good to work with, depending on who answered the phone. Most of the time the customer service people were rude and not very helpful. Could have done without everyone's attitude, but I guess my front door was worth it. read more

Ordered a "quick ship" door off the website. 3 weeks later I called to check on my order and was told that they don't have walnut, only cherry and it will take 4 MONTHS to arrive. Worst customer service ever. Wouldn't recommend to my worst enemy. read more

JUST DON'T order from this company. I spent over 20k in doors. My interior French doors arrived the wrong size with Major stain damages on the door jambs. I have been waiting 6 months for my custom wood garage doors that were supposed to take 14 weeks. Customer service is lousy! Different excuse every time. read more

We have used Nick's twice. This last time we bought three garage doors and a front entry door. The crates had no damage and we accepted them. On the day of installation we opened the crate and discovered that there was damage to one on the doors. Either damaged before packing or a bad packing job. They refused to stand behind the damage and tried to blame us for the damage. Yes prices are good but one bad door and your out a lot of money. Buy local and save yourself the grief. read more

I would echo the most negative of reviews of this company on Yelp. Was originally told two weeks for one of their "clearance" doors. Arrived after four weeks. No sweat. Delivered o the end of our driveway on Mon, contractor came on Wed to install. In the meantime put a tarp over it. Contractor opened the box to find water marks, including under the decorative sill. Nick's asked me if it had rained. When I said yes, but it was covered, that ended the conversation. Their position was that I should have opened the box on delivery, and that since I didn't, and two days elapsed, it was my responsibility. My contractor said the damage looked old to hm. Either way, Nick's was unable to fathom any other possible reason for the damage. Live and learn, I guess. read more

Do not use this company. Terrible customer service and terrible delivery service and terrible commitment to consumer. I ordered the door in October 2016 . Promised door by November 10, 2016 (with intention to be in time for Thanksgiving open house). Continued to call Nick's to make sure on schedule and was advised all was on schedule. Called several more times as was advised would get stain colors but never did so continued to call even after Nov. 10 only to find they were behind and stain group forgot to send out samples. Called even after Thanksgiving to see if we could get door in time for Christmas open house and was told yes would get in mid December. Called several times to inquire and told they were back logged and just gave up. Nicks called at end of December and said door was ready and they could deliver in first part of January. As we had vacation planned they were kind enough to hold door for 5 days and now we have door delivered on January 19, 2017 two months late. Wow missed all our deadlines. When I called to inquire with customer service about the delivery charge being reduced the customer service rep who indicated he was also the vice president directed me to my contract which says the delivery time is an estimate and really means nothing. He than proceeded to call me pathetic and advise that I should not have used his company along with all the other derogatory statements. It was at that point that I learned for the first time that when they were working on my door they did not even have a staining guy as they had fired their guy. If I would have know that 3 months ago I would have gone someplace else as timing was of the essence in my situation and I was told I would have door by November 10 or thereabouts but in time for thanksgiving. All said, I have the door, its a nice door but its is the principal now. And while I have to use Nick's I am taking their VP's advice and suggesting that the rest of you who may consider this company go elsewhere where you can get the service you expect and the delivery you anticipate all with out the issues of there customer service VP. The VP was implying that it was my fault for using his company and expecting the service that was offered to me. I should have know better. Do not use them or give them your business. Go with a reputable business that wants your business and cares about its consumers. read more

I made the mistake of ordering three knotty alder interior doors from Nick's. I asked for the doors to be customized in terms of hinge placement but otherwise to be their standard doors. We had previously purchased some fancy faux strap hinges and we wanted to be able to put these on the doors even with the top, middle (lock), and bottom rails and have them line up with the barrels of the real hinges. The doors were delivered and when I uncrated them I soon discovered that all three doors had the stock hinge placement, not as custom ordered. I contacted Nick's and at first was told I'd have to re-crate the doors and send them back. Then I was told to keep the doors and they's send me new ones. They sent me new ones, but if you can believe it, one of the hinge placements on one of the doors was wrong!! You could see the pencil mark the guy in the shop made but he routed above the line when it should have been below. I called to tell them there was still a problem and this time I was punted to Pete Drasic who didn't believe me, which I can sort of understand, but when I emailed him the photographic proof, he became a jerk instead of apologetic. He claimed they were out of blank doors, all were already mortised. He said he had no idea when they'd get more. This door is a mainstay of their business! I let it ride for a few weeks and contacted him again. Pete rarely returns phone calls or emails. But I got him on the line and he clearly didn't remember the situation and when I refreshed his memory, he asked how many of our doors did you get? I asked him for a refund for just that one door since he was indicating that he wouldn't be able to fulfill the contract and he told me that he could not help me. I would have to "dutch the door" whatever that means.... read more

Buyer be ware, this online provider will mislead you with delivery time. I ordered a door in January and was quoted delivery time 3 to 4 weeks. Chris Lee took my order. It took him several days to email a confirmation of the order, after which they sat on the order for three more weeks. Your order won't go into production until your CC is build I was told after calling to check on ETA. So it gives them a very unique ability to tell you that your delivery will be 3-4 weeks but in reality could be 2-3-4 months. Make them write a delivery time on the order confirmation and add a nonperformance clause If you are ordering from theses people because its made in America, you are making a big mistake because it is not the quality or service you would expect from an American company. Surprisingly enough, any correspondence with this company is handled with gmail. it makes me believe this company is nothing but a front. read more

Love the doors...ordered for a second time from Nicks. Dealing with Liz in sales has been a nightmare this time. Just canceled a front door order as she has failed to place order not once but twice. We were threatened, blamed for the order confusion when she had all the information to place the order. Liz conveniently found the paperwork in her spam file the third time I called to check on door order. She failed to follow through on order, plain and simple. Her excuse was that she was too busy to do so. I canceled front door order for the sales performance not for the lengthy door production time Nicks stated in credit email. We received the interior doors and am waiting to find out how they handle a couple defective doors. The doors are not well crated for shipping in general. Delivery of recent doors was handled by not only ABF but RAC to this residence...not crated well for the double freight order and reason we had door damage. read more