I needed service a.s.a.p. for the drive rail of our Chamberlain opener. The bolts were never driven…read moreinto the wall properly, and the entire rail was detaching. Chandler arrived within a couple hours of my call, and anchored the rail to a thick board that provided the proper support for all the bolts. He also adjusted the chain and realigned the opener settings for the door. It's now quieter than ever, seals properly when it closes, the rail is solid and the fix looks professionally done. For the amount of time and work, I felt the cost for labor was reasonable and a good value.

Excellent customer service from Mary who answered the phone as well as numerous questions I had…read more Chandler who came out to service my door! Polite, knowledgeable and prompt service!!!!

Called them out to adjust a store door closer when I was out of town (3 separate allen key…read moreadjustments). Was billed $250. Could've replaced the closer for that. I had to readjust the back stop screw myself which took about 1 minute. Never again.

I wanted to use a local business because I believe in supporting local businesses. I had the…read moresalesman come out to show me options for the service door on my garage. The salesman was thorough and complete. I chose all the upgrades because I wanted the best possible door and frame and it cost over $2K. It was when the install came is where problems started. The old door was ripped out quickly and completely. Good. The installer then started to work off of a flipped over garbage can. I let him use my workbench. I checked in every now and then and towards the end, I came out and he was drilling into the latch with a large drill bit. I stopped him and even bought out my Dremel for him to use but he wouldn't saying he had to use his own tools. Long story short, he screwed up the height of the latch inset, drilled out all the wood and it still wouldn't lock correctly, daylight was coming in the garage with the door closed in the latch area, the frame was completely drilled out and lost strength. I ended up having to shave the latch inset and redo the wood behind it for added strength. It is still not "right" but I got it to work. Nobody ever followed up to see if I was happy. Not the salesman, not the office, nobody. I felt after paying over $2K, I should have gotten a better install and a follow up. Giving three stars for the quality of the door which is very solid and great security for the garage, but the install was not so great and there was zero follow up. Its been about two years now.

Service was awesome, very knowledgeable of what he was doing made the door better than what it was,…read moredefinitely will tell my friends.

Downgraded my original review because of a 3.5 week gap in communication, no one seems to want to…read morehonor the quality guarantee after I paid the invoice in full. Front door was installed with a few scuffs, defects, I tried wiping them off but these are deep scratches. One scuff is right in the eye sight of the lock handle. Trying to resolve the issues by contacting the business, will update the review accordingly. Original post: Amazing staff, incredible customer service. We are very happy to have such a reliable local business for our door and windows needs. It's a very rare find and we appreciate what they do in every aspect of the job: from proposal to scheduling to installing. Complete package and every person is a joy to encounter. Please keep it up!

Jackson's came in and replaced a wall of five windows with a beautiful 16' patio door at our lake…read morehouse. They did a fantastic job, payed close attention to detail and did a great job cleaning up afterwards. They also added a storm door to the front of the home and a steel framed security door to our garage. Pleasure to work with and very competitive on their prices. GREAT JOB!!

Jackson's replaced our windows in January 2022! We got the upgraded triple pane windows and they…read morehave made such a huge difference! No more cold drafts, utility bill went down 20%. This is our first week of 85° weather and I couldn't be happier with how much cooler it is upstairs (tri-level house) The install crew was very respectful of our property, they cleaned up after themselves and didn't mind my barking dogs! They also kept me informed throughout the process and got all 13 windows installed in 1 day!! I have and will continue to recommend to friends and family. Oh yea the price was right also!! Thank you!

A gentleman was supposed to come out and never showed up. I called him 20 minutes after his…read morescheduled arrival time and it sounded as if he was eating. He told me to go ahead and call other companies for estimates and then he will come out to give me a quote. Never called to cancel. Unprofessional.

From the owner: JB Doors & Windows has over 35 years of experience with installation, service and repair of garage…read moredoors, garage door openers as well as windows and patio doors. JB Doors & Windows also specializes in the repair of Andersen Windows and Andersen patio door units. We are dedicated to providing the best service, value and product to our customers. We primarily use and install only high-quality garage and window products from brands who we trust: C.H.I. Overhead Doors, Andersen Windows & Doors and LiftMaster. However, we can help you find any brand of garage door, opener, windows or patio unit that is right for your home and budget. JB Doors & Windows is local, family owned and operated. Our company has the knowledge of bigger companies, but with the small and personal touch for you window and door needs. No job is too large or too small for JB Doors & Windows. Let JB Doors & Windows help you determine the best window, garage door, electric opener or patio door solution for your unique Installation or Repair Project. Call JB Doors & Windows today at 219.671.2177 today for a free estimate for your window or door installation, service or repair needs.

We have used Schaaf Windows previously and this was our third time and as usual they were…read moreoutstanding. Rich Deckinga is so great to work with. He knows his products and is very honest and trustworthy. His recommendations of what are best suited for our needs have been consistently perfect. The installation teams are very neat, considerate, on time and perfectionist (Thank you Jimmy and Corey) at what they do. When finding a contractor you always hope for a good experience. In our case we remain loyal to those who have proven they will do as they say. Schaaf Windows lives up to their promises. Thank you, Charles & Gail Commerford Frankfort, Illinois

Just finally completed all the windows in our home. We did them on 3 trips due to the cost and we…read moredidn't want to take a loan out. Windows cost a lot no matter where you go. It takes about 6-8 weeks once you order. We had problems with our install on 2 of the trips. The second install the guy left caulk in 2 spots on our hardwood floor. We never called about this because we are planning to resand them. This is very careless on his part because he did have tarps down. The 3rd install the guy who put one of the octagons in never leveled the window. So as they were ready to leave and my husband checked the work it was obviously off center without even placing a level. The guy fixed it before he left. Now that the work is done, we are happy. Windows are beautiful. Just make sure to check everything over before they leave.

We just had two doors and several windows replaced and this company is by far the best company in…read moreNorthwest Indiana! I have been selling real estate for 29 years and dealt with a lot of companies. I KNOW the difference! Unbelievably thorough, quick response, professional, reasonable priced, and they go above and beyond to make sure everything is done to perfection! From starting with Trent to finishing with the team! I would never call another company... These guys are a team and are true professionals and take such pride in their work!

Today Feb 22 2024 we had our sliding door replacement completed…read more Service manager David Dunn completed the removal and installation. The door is squarely mounted, caulked and foamed in place 100% The exterior moldings were fastened and caulked neatly. Both the door and screen roll very smoothly and latch with great ease. Couldn't be more happy with our new door installation. The home interior and the patio were left perfectly clean and free of debris. Dave even covered our aquarium ! Thank you