1. Western New York Dental Group East Aurora

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    East Aurora, NY

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    Western New York Dental Group East Aurora

    5.0 (1 review)
    Closed • 8:00 am - 6:00 pm

    Services - Western New York Dental Group East Aurora

    Cavity treatment

    Dental exams

    Tooth filling replacement or repair

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    2 years ago

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    Ask the Community - Western New York Dental Group East Aurora

    WM Dental Care

    WM Dental Care

    2.7(34 reviews)
    1.3 mi

    I had a very painful toothache... I had to wait 5 days for an appointment. When I finally got…read morethere, anxious to have the tooth pulled, Dr Alex said he was reluctant to do it. It was a molar in the back upper in my mouth. Dr Alex was apparently leaving the practice in 3 or 4 days. It was so obvious that, in his mind, he was already gone. He referred me to an oral surgeon. I was still in terrible pain. The oral surgeon's first available appointment was 5 weeks away. I complained about my experience online, so I got a phone call and WM managed to get me into the surgeon 4 days in the future. Still in terrible pain. I was in the surgeon's office for less than an hour. I do not for one moment think that the extraction couldn't have been done at my first WM appointment. Laziness is not a reason to leave a patient to suffer - no pain relief is given, nowadays... I was begging for 4 or 5 hydrocodone, but was told that was not possible. The whole experience left a bad taste in my mouth (I know, terrible pun). They were supposedly having the driveway sealed, and I had to park about a block away, so I had to use my rollator to get to the building entrance (even though there was no sign of any work going on in their parking lot when I went in or when I came out.) To top it off, their little "elevator" was out of order, so not only did I have to go up the steps, I had to drag the rollator up the steps with me. Ugh. I am now looking for a new dentist.

    I was lied to about my insurance being in network. Scammed for my first appointment making me pay…read morefor both my cleaning and exam, when they knew that the first exam was free to new patients. When this problem was addressed to many different employees, the blame was continuedly passed on to a different employee. At one point, the excuse of employees who are younger in age was used. Implying that a young employees cannot be skilled at their job.

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    WM Dental Care
    WM Dental Care
    WM Dental Care

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    Heather Buccieri, DDS, MS

    Heather Buccieri, DDS, MS

    5.0(1 review)
    0.2 mi

    I came to Dr. Heather as a transfer case from Washington D.C. The minute I walked in the door I…read moreknew I was in good hands. From the front desk receptionist to the technicians who put on my rubber bands and of course Dr. Heather herself everyone who works in the office provides you with the highest level of professionalism, knowledge and friendliness. I looked forward to my appointments and am extremely happy with how my teeth turned out. As an adult with braces it can be hard to find an orthodontist to fit your needs but Dr. Heather and her team are the best in WNY!

    From the owner: Buccieri Orthodontics specializes in orthodontic care for children and adults, offering personal…read morecustomized options including conventional braces (with high quality mini brackets) , clear alternative ceramic brackets, as well as Invisalign aligner therapy in a state of the art facility. Using the latest technology and equipment, including an Itero Element Scanner, Dr. Buccieri is able to take impressions digitally. Dr. Buccieri specializes in thumb sucking habit cessation assistance and treating early needs to intercept any obstacles to normal growth and development. In a fun, friendly, caring environment orthodontic treatment is personally provided by an orthodontic specialist assisted by qualified licensed hygienists.

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    Heather Buccieri, DDS, MS - The day I got my braces off!

    The day I got my braces off!

    Heather Buccieri, DDS, MS - After a tightening, it was amazing how much my teeth changed from how they originally looked!

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    After a tightening, it was amazing how much my teeth changed from how they originally looked!

    Western New York Dental Group East Aurora - generaldentistry - Updated October 2026

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