Amazing. A true musicians resource. Everyone is helpful k owed able and friendly. Any musician at…read moreany level will be pleased with the service and care they will receive here.

I bought an instrument from them on Reverb…read more I even agreed to buy a used gig bag they had on their site for $20, since the electric sitar that I purchased didn't have one The next morning, an hour before the store opens, "Paul" tells me to hold off on buying the gig bags because they can't find the instrument that I bought! He suggested I put in for a refund. I was not going to be the one to break the deal and I told him I was not interested in a refund, I wanted the instrument they sold me and was bought and paid for. A short time later, Paul tells me they looked all over and can't find it and sent me a refund anyway. They had the instrument when they took pictures of it and posted it on a Reverb two months prior! It was an oddball Electric Sitar/Guitar Did they think it might be rare or a prototype? Did someone offer them more money? Did they keep it for themselves? Did an employee steal it? I asked them to check with all of their employees and any surveillance footage, sales records, etc. If I had a music store and an instrument was missing, I would be raising heck! Especially something already sold, bought and paid for by a customer! I will never deal with this place again and I hope that no one does. Do so at your own risk!

Complete SCAM Customer Service ignores repeated requests to…read morereturn an instrument forcing you to keep paying them. I had to lock my card to stop them!

This is a terrible company to work with for renting instruments. They are impossible to get ahold…read moreof. You'll be on hold for a ridiculous amount of time. The chat feature on the website doesn't work. They allow you to send messages on the website, but they will never reply. The buyout prices of instruments are outrageous (and they don't tell you upfront). Trying to return the rental is impossible, so they can keep charging you. I would advise staying away from this company on principle alone for how they do business.

"Sorry you feel that way" -- John Mann…read more Update: John made a comment on my Google review (screenshots below). He has also chosen to comment on my Yelp review and referred to me as a "vindictive, angry young man" rather than answer the actual concerns I had raised. I saw they had a listing for a used retail display rack on Facebook. I expressed my interest and explicitly stated that I was on my way and that I would be able to provide an accurate ETA soon enough. I live in Maine and traveled an hour and thirty minutes away. I was 20 minutes away and ready to send my ETA, but before I could, I received a message that the rack had been sold. I was not told or informed that anyone else was interested or on their way to pick it up. I contacted John Mann with the hopes that he might understand the situation and provide any type of apology or explanation for the inconvenience. I was frustrated by the situation but hoped it was a misunderstanding and was willing to give John the benefit of the doubt, that he didn't know I was on my way. Instead, he says: "Sorry you feel that way." He never told me at the time that it was an old listing posted by mistake. He only offered that explanation after the reviews were public. He had the opportunity to clear up any miscommunication privately; however, he chose not to do so. Had he apologized for the inconvenience at the time, when I stated how the situation made me feel, I likely would have let the situation go. Instead, he took no accountability for his mistake, ignored my actual criticism of him, and shifted the blame onto me for no reason other than to save face.

Bought several guitars from John Mann guitar, this place either ignorantly lacks basic quality…read morecontrol ability or purposely selling guitars with issues while being aware, they advertise a huge inspection process that simply was either not done, or they know what they were doing and was dishonest. I cannot say they are dishonest for sure because sometimes people make mistakes, or dont know any better. So I suggest if buying from this place, GO AND INSPECT the goods in PERSON.

Want to give a shout out to "King Doug" in the repair center... Doug took on a challenge to repair…read morethe electrical system of my vintage Takamine acoustic. After his diagnosis, it was determined based on parts needed, it wouldn't be worth it..SO, I will keep the guitar for now because it is still great without amplifying..I put my money into good use be purchasing a new Yamaha transacoustic guitar ... I love it Thanks Doug & thanks John for your sales knowledge

I ordered a used Kala super tenor from this store, and it arrived with catastrophic shipping damage…read morebecause it was not packaged well enough to protect a delicate wooden instrument. The box was crushed, and I had to drive 40 minutes to another Guitar Center to return it. It was incredibly disappointing to see a beautiful ukulele ruined before I even had the chance to play it. I'm hoping Guitar Center makes it right, but this never should have happened in the first place. Much better packaging is needed when shipping instruments.

Seth work on two Les pauls for me one was a refret with stainless frets and a Telecaster that…read moreneeded a setup. Doug did some finish work on the 1979 Custom and Seth did the setup which turned out great. My experience. The Music Techs was awesome very pleased.

Seth, Nick, and the rest of the gang at the Music Techs are great. I would not trust my two Martin…read moreacoustic guitars with anyone else. They also did a great job with my strat repair, perfectly fixing a deep gash in the neck. One block from Manchester (NH) Music mill - it's the best place to get guitar set-ups, repairs, and maintenance advice.

I brought a Gibson J45 acoustic here for some work. They did a great job for a very fair price…read more If you need a new instrument, lessons, or guitar repairs - I'd highly recommend NH Guitars. These are very cool people.

I brought a guitar, amplifier carrying case and wires to sell. I bought this whole set up for my…read morechild that showed some interest. Needless to say, it stayed on her wall for almost two years completely untouched. I finally wanted to get rid of it. Brought it to NH Guitars, they tested it all, looked up what the going price is and offered me 65% of what it's worth. It was fair for both of us! Very friendly and knowledgeable and very fair people to do any buying or selling.

if you are looking for great service, good prices and classic folk instruments, look no further.read more

My guitar duet partner and I purchased 5 acoustics from these guys throughout the 90s. We also both…read moreplayed classical guitar guitars and are serious players. We went in there the last time to check out classical guitar and we're treated so rudely we never went back. I was astonished And I should say every time that I bought a guitar there I felt uncomfortable. but at the time they were really the only game in town for Taylor guitars. I don't know if it's changed, but I heard that the guy that used to work at the front is part of ownership so I'm not sure anything's changed. The individual was not particularly friendly. I felt sorry for him in a way - kind of a dour dude. I hope for new folks going there it has warmed up a bit. i'm a southern boy and not originally from Massachusetts but it get kind of cold up here if you know what I mean.

Studio Lab does outstanding work!! They all have amazing talent with what they do at the studio…read moreLab!! Give them a shot because you won't be sorry ! Great bunch of people who work there. Well worth the money and effort to go and see what they have to offer you for your professional business. I would give them 100 stars if I could if it was offered!! Just amazing there!!

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