"Sorry you feel that way" -- John Mann Update: John made a comment on my Google review (screenshots below). He has also chosen to comment on my Yelp review and referred to me as a "vindictive, angry young man" rather than answer the actual concerns I had raised. I saw they had a listing for a used retail display rack on Facebook. I expressed my interest and explicitly stated that I was on my way and that I would be able to provide an accurate ETA soon enough. I live in Maine and traveled an hour and thirty minutes away. I was 20 minutes away and ready to send my ETA, but before I could, I received a message that the rack had been sold. I was not told or informed that anyone else was interested or on their way to pick it up. I contacted John Mann with the hopes that he might understand the situation and provide any type of apology or explanation for the inconvenience. I was frustrated by the situation but hoped it was a misunderstanding and was willing to give John the benefit of the doubt, that he didn't know I was on my way. Instead, he says: "Sorry you feel that way." He never told me at the time that it was an old listing posted by mistake. He only offered that explanation after the reviews were public. He had the opportunity to clear up any miscommunication privately; however, he chose not to do so. Had he apologized for the inconvenience at the time, when I stated how the situation made me feel, I likely would have let the situation go. Instead, he took no accountability for his mistake, ignored my actual criticism of him, and shifted the blame onto me for no reason other than to save face. read more

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Bought several guitars from John Mann guitar, this place either ignorantly lacks basic quality control ability or purposely selling guitars with issues while being aware, they advertise a huge inspection process that simply was either not done, or they know what they were doing and was dishonest. I cannot say they are dishonest for sure because sometimes people make mistakes, or dont know any better. So I suggest if buying from this place, GO AND INSPECT the goods in PERSON. read more

This shop is probably the best, most friendly music store experience I've had in 55 years of playing. I bought a guitar there about a year and a half ago and after trying out everything from Core models to S2s and SEs, I chose one of the most modest SE's in the shop. There was no pressure. I was able to take as much time as I wanted and even though I chose a lower priced model, the sale was treated with courtesy and respect. The Guitar Vault is a gem and unlike almost any other music retail experience I've had . If you want a PRS product, great aftermarket parts, an amp or luthier work, I wouldn't hesistate to go there. read more

I've wanted a Mann Made wraparound bridge for longer than I care to admit. Never met him, spoke with him by phone briefly only once years ago. John was always available to answer questions, and his email response time was same day. The bridge arrived today and is everything I had hoped for and more. Absolutely beautiful work, and without going into detail, John had to do something extra on this to make it work. In short, he's a stand up guy, and delivers what he promises. Whether you're looking for one of his custom parts to upgrade or considering buying a PRS from John (he has a long and positive history with Paul Reed Smith personally), do not hesitate. Thanks, John...I'll be back. read more

If you want a Paul Reed Smith guitar (and you should, they make awesome guitars for all levels of players) don't you dare buy one at a big box chain or anywhere else. Both John and Micheal were super knowledgeable (John used to work at PRS and designed the tremolo, knows Paul, the founder, etc.) and made the buying experience a total pleasure. I can not say enough nice thing about them as people and how they operate their business. And (as of this writing) if you buy a guitar they will do a yearly pro setup for you to ensure your guitar stays in top shape for years to come. Awesome guitars sold by great people. If/when I am in the market for an acoustic (I bought an electric) I will go there first, and likely only. read more

John was great to deal with and gave me a great price on a beautiful PRS!

I can't say enough good things. John was very responsive to emails and phone calls, and sent a plethora of photos to help in my decision making. The guitar was excellently packed, shipped quickly, and looked better in person than in the photos. Looking forward to my next transaction with John. read more

Johns a great guy and knows his stuff! Great prices and great service, I recommend him highly!

Ok,first gotta say anyone who buys guitars on line without playing them first need not continue reading...Its so important to not only play them but to have knowledgeable helpful people who know the products as well....To say John Mann was knowledgeable and helpful is an understatement....He personally sets up each guitar himself and when you take any guitar off the wall of over 50 to choose from you will know....they play at the best they can be...intonation, string height, ect is all perfect.. period...prices were from $350 to well into the thousands...something for every budget...If your looking for a new or used perfectly playing guitar...John is awesome...Great place,real customer service and attention to detail at a price that was BETTER!! than anywhere i looked,Yes even on line..lol....dont even waste time looking for guitars anywhere else ....PRS, Martin, Taylor,Fender and other really nice guitars...I bought a PRS acoustic ...It plays awesome!!!...Thx John....peace scott s read more