This is my local hardware store and the staff are always extraordinarily friendly and helpful. I…read morewalked in yesterday and asked how to remove an old safety gate from my window. They told me to come back the next day (today) and without hesitation, they sent someone over to help me out. For something I expected to pay hundreds for, they gave me an incredible deal for the work they did. It is so great having a dependable hardware store nearby who are quick to assist and help at a great and fair price!

I've been doing business with this hardware store for over 20 years. They're very helpful and…read moreextremely friendly.

They r my great neighborhood hardware! Love em for real... real solutions in a very warm…read moreenvironment!

My experience in I give this establishment a one star. Their customer service is atrocious and they…read morehonestly need to put someone with a better attitude at the counter. I recently had a key made at this establishment. It did not work I went back to have it fixed properly. Instead of fix their mistake and rectifying it they tried to charge me again for the same exact key that I just had made. I do not recommend going to this establishment. They do not care for the consumer just the money

I have always had great service here. The guys great me at the door and are eager to help me find…read morewhat I need or to help me solve my project problem.

My wonderful neighborhood hardware store! Extremely helpful and friendly staff! They've been…read moreconsistently there for me through all my hardware needs the past two years. Such a reliable place!

Came in here looking for a piece of wood to prop a window and was greeted by 2 different employees…read more They had what I was looking for and even cut it to my specs on the spot. Very reasonable prices. Will definitely return. A gem in the neighborhood.

They carry a line of great quality products. The store is very well maintained and clean. Helpful &…read moreattentive staff that is always willing to accomodate any request. A true cut above the rest.

The man, the owner, is perfectly friendly, business natured, and wants to help! I needed a light…read morefixture $3, 2ft wire $.98, and an infinity bulb $6.99. The place is filled with stuff, there is almost no walking area, does it matter? No! He went into his back room and minutes later returned with all three items like the WIZARD OF OZ! I left, but quickly returned since I needed one washer as well, the packs were $1.50, he without me asking, offered to find one, lose washer, he did, only $.25! I literally gave him one quarter and left. Each part worked perfectly. I will go back, RadioShack didn't have what I needed but he did! Bring cash unless over $20, but there is an ATM IN THE BODEGA NEXT DOOR! Great convenience!

Never go here. They made 4 completely wrong keys. Then yelled at me for ten min bc it was somehow…read moreMY fault- he said that **I** should have known to NOT LET the 'minor' cut the key. Do you see how ridiculous this is?!!!? HE'S the boss!!! Why on earth would he have 'THE MINOR' work the machine then, and stand at the counter with the key machine?!!!? It seemed that 'the minor' wanted to help, and was at the counter for service. (How was I supposed to know he didn't know how to cut them?!!!? He LOOKS like an adult! Why was he even ALLOWED to cut the keys?!!!?) After the first two not working, after going all the way back home to find out, I came all the way back for two working keys, which didn't work, either. No apology from either one of them- just 'I used the wrong key'. Then he made two more. Went back home, and they did NOT work. I should have known, because the customer in there right before me was yelling at the store owner. I just had no idea what they were yelling about. Horribly rude, incompetent service. The mistake would have been forgivable if the owner wouldn't blame the customer(s) about something that's so clearly both their fault. Then he got angry and yelled at me for wanting a refund after FOUR keys didn't work- I wasn't going to go all the way back AGAIN- I would give him negative stars and revoke his 'service' store. HE HAD ONE JOB. Yelling about why your workers are incompetent really does not help your cause. (FYI, after about 8 minutes of his tirade, eventually he said they didn't work because the key was a copy. It wasn't, it was an original. I just wanted to see what he had to say for himself afterwards. If that were even a true reason, he never once mentioned it before.)

Claim to be open when they are not, don't answer the phone, no voicemail indicating you dialed the…read morecorrect phone number and mailbox full.

I have always been very pleased with the service and selection with this neighborhood hardware shop…read morenear CUMC (Columbia University Medical Center). The guys who work there are very friendly and helpful. They even gave me a free (formerly filled with merchandise) box and tape once when I came in to buy a box and packing materials to ship something and their boxes for sale didn't fit appropriately. I have had keys made here, and they did the job very quickly with an excellent product. Overall, there is a standard, appropriate selection of NYC hardware store goods, from light bulbs to fans to paint, and there are always several employees around to help you. I've never had to wait in line to pay for more than 5 minutes. If you need hardware supplies and are in this area, I heartily recommend 165th Hardware. Also, they fluently speak both English and se hablan espanol!

Bo was fantastic. I walked in a bit overstimulated and he was prompt and knew exactly what i…read moreneeded. The selection of locks and deadbolts was great and he made me feel very comfortable and confident in my choice. I didn't have to spend an arm and a leg to secure my home and that is what made all the difference. The value was great. Thank you Bo!

Friendly environment with welcoming people who make you feel at ease. Convenient locationread more

Old products/defective. I literally went today to buy painters tape, after 30 minutes of applying…read morethe tape to my outlined wall the tape started to peel off. When I went back literally within the same hour I was told I couldn't exchange the tape for another because it was open. I'm not asking for a refund just tape that will stick and was told we cant do anything while the owner is on vacation til Tuesday. As I walked back home I called 3M tape company and told them what happen and they agreed to give me a refund and they will be contacting the store because all 3M products come with a 30 day return or exchange regardless of being open. For now on I will stick with Home Depot