Efficiency Is Winning…read more I had a positive experience at this Social Security office, especially considering the reputation these offices sometimes get. I live in Downtown San Diego but I needed an appointment within 2 weeks. Q: How long did it take to make the appointment? A: The phone call to reschedule the appointment took about 45 minutes, which honestly was the least efficient part of the process. This could definitely be improved. Q: Was parking difficult? A: Not at all. Parking was easy and convenient when I arrived. Q: Did they take walk-ins? A: Yes. The security guard asked whether I had an appointment or was a walk-in. When I arrived around 10:30 a.m. on a Friday, there was only one person waiting for walk-in services. By the time I left, there were about seven people waiting, so it definitely became busier closer to 11:30 a.m. I don't know the wait time for walk-ins, though. TIP: The first seatingrow closest to the kiosk is the waiting row/line for walk-ins Q: Were you seen on time? A: Yes, actually earlier than my appointment time because I arrived early. That was impressive. Q: What was the office environment like? A: The office was clean, organized, and calm. Even the bathrooms were clean. Q: How was the staff? A: Excellent. The security guard was firm but personable and maintained order without making the environment uncomfortable. I was helped at Window 6, and although I unfortunately didn't get the gentleman's name, he was , thorough and professional without judgment. Q: What was your appointment for? A: I was submitting documentation related to conservatorship and was also able to get a copy of a benefits verification letter during the same visit. TIP: be clear on your appointment description because that will determine how much you can get done in one appointment. Q: How long did the actual appointment take? A: About 30 minutes total, and it moved quickly because I brought all the required documentation with me. Q: Was check-in easy? A: Yes. There is a self check-in kiosk, and you may also receive a QR code by text. I used the kiosk without any issues. Just make sure you have your Social Security number available. Overall, I would recommend this location. I need an appointment in San Diego within 2 weeks and this was the only location that was available The actual in-office process was efficient, organized, and much smoother than expected. My biggest recommendation would be: bring all your documents and mid morning appointments may be best. Parking lot was full at 11:35 a.m. "Efficiency matters when people are navigating important life situations."

this place sucks, staff very incompetent and rude. they don't know anything they are doing. Have…read morebeen trying to get a SS card for my kid for months now, just to call and find out that all those times an application was never submitted and have no record of it. Worst fucking place ever.

A most cordial agent at window 4 was both efficient and friendly. Thanks to appointments the wait…read morewas brief and pleasant. Very enjoyable visit. Couldn't be better. David Rawlins

I logged into my social security account online and completed my name change application. I was…read moregiven an appointment to come to the Social Security office right away. A day before I received a text reminding me of my appointment. When I arrived to the Social Security office I checked in using my mobile phone from the text I received to check in. Then they text me my ticket number. Once my ticket number was called I received another text with the window number to go to. The guy at the window was super friendly saw my documents and told me I should receive my new card in 2 weeks. He also informed me that after 24 hours their system will be updated with my new name and I could go to the DMV to process my new Driver License with my updated name. The entire process took 15 min. It was super fast and I love how easy they have made it with the update text messages.

I was honestly very surprised by how smooth and easy my experience was at the Social Security…read moreoffice. They only allowed people with appointments inside, and if you didn't have one, they simply had you take a photo of their phone number to schedule an appointment. We arrived at 8:50 a.m., received our ticket at 8:54 a.m., were called to the window by 8:58 a.m., and were completely finished by 9:15 a.m. The appointment felt a little rushed only because the representative had another appointment right at 9:15, but everything we needed was still taken care of. I went in expecting to lose my entire day and wait for hours, but it turned out to be a really efficient and positive experience.

Dear Office, I'm…read morehappy to help you fill your day with actual work. For anyone who needs it, their actual phone number is 888-306-9878. The short "security guard" is a complete jerk, clearly enjoying the tiny bit of power his "uniform" gives him. He seems to wake up excited only to talk down to people in a condescending way, likely with nothing more than a high school diploma to his name. He gives out the number 800-772-1213 just to brush people off, even though the actual office number is 888-306-9878. When you call the 800 number, and wait 2-3 hours, they tell you that you can schedule an appointment at the office. What a joke. The real issue isn't that an appointment is required. It's the rude attitude and the misleading or nonexistent information. On top of that, taxpayers fund this facility, which in practice seems to mean employees finding excuses to do nothing, taking two-hour lunches, and avoiding actual work. The place is literally empty, yet they still refuse to help or even giving a proper information. And no, this is not a statewide issue. It's specific to this office. I drove 15 minutes to another location where the staff were polite and allowed people to come in and ask questions even though the office was not empty like this "hangout facility".

Definitely make an appointment if you can. If not, you can walk in and they'll help you set one…read moreup--it's actually a pretty easy and fast process. The ladies there aren't very friendly, but they're not rude either--just straight to business. It's more of an in-and-out type of place. Overall, it was okay. Just glad I'm done!

The absolute worst place I have EVER been. Packed in there like a can of sardines and staff is…read morerude; not even a hello. When faced with an issue they provide no guidance on how to handle a situation.

what the hell is the point of an appointment if you're just gonna get a ticket when you get there…read morelike the dmv. My appointment is at 11:30 and it's 12:30 and I still haven't been called up. What a stupid stupid useless excuse of a system. And to add everyone there seems to hate their lives like every other government building. They don't even call the numbers in order is so stupid, someone could show up after you and get called before you. In my case that's exactly what keeps happening. Stupid people and stupid systems i swear to god.

You can't just walk in. Apparently you have to somehow make an appointment but they don't make it…read moreeasy to make an appointment. I walked in and waited 2.5 hours apparently just to "make an appointment" to come back. The appointment was 3 weeks after I initially went in. I had something come up and couldn't make the appointment- there was no feasible way to change it. It's 2025, there should be a booking website or something. I drove to the location, spent $6 on parking and waited almost 3 hours, just to have someone tell me to come back in 3 weeks of which I now have missed and don't know the best way to start this whole process over again. I'm a born citizen and just want to get my SS card replaced and it wouldn't let me do it online. Absolutely awful!

TL;DR Everything before and after felt like an agonizing eternity, but the visit itself was rather…read moredelightful. Appointments only. No walk-ins accepted. I haven't had the pleasure of visiting any SSA building before today, but it reminded me of mini DMV, with the lobby of chairs, a kiosk, and monitor screens displaying next in line lottery numbers. Now serving #### at window #. Making the appointment was easy, however a 120+ minute phone hold time needs improvement. I called in to request duplicate paperwork and left the phone on speaker to run errands while waiting in the hold queue. Two...hours...later...a friendly voice greeted me and was very helpful and thorough with answering questions. While setting an SSA appointment the rep discovered an error and determined the root cause. Since their system had my phone and email info, I received reminders and information including an advance check-in weblink for when we arrived. I followed the link instructions and promptly received my ticket number before we got out of the car. There were a couple of people inside the lobby among the rows of seats towards the right when entering. The information TV screens and kiosk were to the left. Office SSA reps worked behind glass and each space provided two chairs with partitions separating customers for semi-privacy. We spent less than 5 minutes in the lobby after checking in online from the parking lot. Our SSA rep was friendly and helpful, answering questions and providing reasonable expectations of next steps after concluding the appointment in roughly 30 minutes to resolve why we needed to stop by in person. If you have an online account. I'd highly recommend taking that route, but if you must go the SSA office, be ready to endure the steps for making an appointment and be prepared with all necessary documents.

We sometimes you just have to walk through the door. I went…read moreover to the social security office to check if I could get some help with my ratings. I sat down answering all the questions and I learned a lot about these hard working people. I was not sure if I could even apply for the benefit. But I did .( Hence that you just have to walk through the door) Comes from. In life if we don't try for the things we need. Then you will never understand what you may Need. These people are hard working people. And all you have to do is . Give them respect say thank you and smile. So give this place a try. I did and I am so happy that I did

Waited over an hour to be seen, did I have an appointment scheduled ? Yes I did. 3:20pm was my…read moreappointment & even came in 15 minutes earlier. Was there past 4pm, their closing time. They do not honor your appointment time, it's more like you're on a priority list but they'll get to you when they get to you. So honestly you don't really need an appointment, could walk in & even be seen faster than someone with an appointment. But I'm sure if we didn't make it on time for when they call on us it's a problem, but whenever they are to blame, it's just "understaffed" or "too busy" "sorry". Nah, they need to be held accountable & set up a better schedule system to help people get seen.

What is the one place that you go to when you have to register your new name marriage names or the…read morebirth of a baby? For the one place you have to go to register for social security cards that are the most important you can also call the administration. Located over near the office with in the midst of the city you can catch the many busses which take you over to the city of Chula Vista Having to go to the Social Security office to conduct business getting a verification of benefits that was for other city office checking i. At the kiosk entering you so isl and the type of business the process took about 30mi items from when I checked in customer service at the office is the best with security that makes sure rules are followed. The new social security is one that had been remodeled from the past building to one that can help so many. As a Yelp Elite you can find many new government offices that are opening and closing the old locations to bring the new locations additions and the new offices that can help with computers providing room for those that have wheel chairs . Those are some of the best achievements thSt any government agency can do .

They need to hire people. It's by appointment only now, yet…read moreI still waited 1 hour to be seen. Number 9-22 were not available.. so there's potential for so many people to be working there instead of people just waiting and waiting. This was just as bad as the location in riverside. Also, came for a SS for my son and they ask for two forms of ID. Mind you, he's only 3 months. So I couldn't get it. They make it so complicated for parents. Instead of making things better and letting things flow well, it seems like they like to make things hard for people.

The officers were very professional & helpful.... You get in line talk to a rep at the first window…read morethey assign you a number you wait to be called..... total time was about 1 1/2 hrs.. I'm not sure why they get bad reviews everyone was friendly and helpful... Parking is a breeze... I went right after lunch there was no long line outside maybe 3 people in ahead of me.... A big thanks for all your help....

After reading some of the reviews about the Social Security Office on Aero Drive, I was really…read moreconcerned at what I would be walking into today. I must say... I was pleasantly surprised. From the security guard to the guy who took care of me (Quinton). I was so grateful for the kindness and patience they showed, especially Quinton. I had tons of questions, and he answered them all with kindness and patience. I thank them for making this a positive experience.

Wait times here are incredibly long, which would be acceptable if the staff here were knowledgeable…read moreabout the forms and requests that their own website lists. I stopped by to fill out a request form the obtain supporting documents used to file my SSN when I was born but the woman had no idea what I was talking about. I showed her on my phone where this was mentioned on their website and she still had no clue. I told her I really needed help with this and she laughed and said she still had no clue. I told her to let me speak with someone who may know and she told me she would. One hour later I'm still waiting in the lobby and this person never showed up to help. Consider this office a last resort, and if it is your last resort I'm sorry.

My income is late again and I am on the phone for the 6th hour today waiting with the same hold…read moremusic from the other day that made me sleep for 24 hours with a migraine... like this one. Please return my missing income from last year as I have not recovered any from the fraud payee that has been closed permanently under the care of Carolyn Housman and CA Senior Adult Services Don Myers who couldn't understand I fired him for so many years before all the pains expressed through every neglected call with SSI before I was evicted from them defaulting and caused me to lose all of my property, home, family, supplies, tools, clothing, artwork, all promised to be recovered by SDPD and property who also hung up on me with my disability that needs acomodation sometimes even costing me 50% of my paychecks to get assistance when I am well. SSI leaves me less than $300 a month after my humiliating rent amount of $1000 at the very top of what I will sacrifice for a roof over my head after 100% of my money has been on rent and trying to recover lost tools and supplies. I still need towels, heat as reaquired by CA LAW in a rental- I can't afford with default and forcing me to continue reporting SSI left me in my car screaming for help and getting hung up on... sick and unable to reach them by my car that I lived in until I lost it with my rights to have a safety plan and for care at the hospital of my choice or not. I lost my rights to protect myself and have been slandered I have been harassed by CRF workers and they have been reported to SDPD and APS when I stayed at their abusive non accommodating crisis home for health care vs hospitalization against me trying to walk again and recover after so many years stuck in a gas leak and with CPTSD from being raped by someone I cant seem to get arrested with companies who make me look so bad such as the reports of me screaming about the poor care I have never been forced to continue to encounter until Don Myers closed actor of El Cajon PD. I need help with recovering money from this month and still on hold. I hung up after a few hours on hold the first time and the other time almost an hour and half. Now I am still on hold for almost 2 Hours and they are rude and have called me Pet names at window 3 needing help suing and recovering payment for my personal charges as soon as follow up as requested in many calls since and closing of my witness as my payee shortly after as he was a Captain in the Marines and also heard the PET NAME or SEXUAL HARRASSING OF UNWANTED NAME CALLING and Sexualizing me calling me MAM countless times as I just needed help and placement. My rent was due on the 1st and you have neglected to pay my income on time I have set up direct deposit several times before you were forcing me again into the abusive company of your office and waiting room eyeballing experience. I proivide myself peace and privacy and choose only 5 star business and people to remember with the other a concern with my duty to report previously as an agent salesperson in CA licensed for 12 years I am unable to pay for the car or home I lost I lost all of my work supplies and tools as well as electronics and files I lost my files with sensitive material and records of my birth and health needing me to change my name I asked to talk to the judge and you hung up on me after I was hit with a knife asking for my rent to be sent to me to evacuate for safety I asked help to flee from your care I asked for land in CA from Washington DC and need to push my draft through so still waiting for records I have asked for you I have asked you to turn in the person at window 3 and close your office I have asked you to report yourself to civil rights all while my children visitations ignored and also reported with my duty as an agent when I could afford the test and associations checking me out I still have them waiting for mom My service animal needs grooming professionally and I am trying my best to even cut my own hair for the 5th year You are unable to help me with care or decent customer care or accomodations for my disability and inability to do business in the face of your poorly maintained care workers I am still patiently waiting your response on the phone as I have today again reported you to fraud as I have at my banks and yours with the payee mess you caused against the judge and I as we already decided my care and you are stealing my rights I asked help for gas leak victims as myself with communication disorder due to my large tongue and large webbed neck swelling when I need your help to commuynicate === I have 72 hours promised care by IHSS after a social worker saw I needed basic care like grooming and feeding myself as I am still begging for help to be able to afford enought to cook 2 to 3 times a day or eat that much as I prefer healthy but am forced to poor diet after cancer STOP HELP JUST NEED MY MONEY PUT IN MY ACCOUNT AS IT IS MISSING AND I HAVE $0

Seriously the worst experience. Slow and no one cared. I had an appointment and was still here 2.5…read morehours. Asked to speak to the supervisor because the associate couldn't help me and was asked to go back to the lobby and wait more. Save yourself hassle and go to the La Mesa office or San Diego. Insane.