I logged into my social security account online and completed my name change application. I was given an appointment to come to the Social Security office right away. A day before I received a text reminding me of my appointment. When I arrived to the Social Security office I checked in using my mobile phone from the text I received to check in. Then they text me my ticket number. Once my ticket number was called I received another text with the window number to go to. The guy at the window was super friendly saw my documents and told me I should receive my new card in 2 weeks. He also informed me that after 24 hours their system will be updated with my new name and I could go to the DMV to process my new Driver License with my updated name. The entire process took 15 min. It was super fast and I love how easy they have made it with the update text messages. read more

A most cordial agent at window 4 was both efficient and friendly. Thanks to appointments the wait was brief and pleasant. Very enjoyable visit. Couldn't be better. David Rawlins read more

When I walked in without an appointment Officer Taylor went out of his way to help me get an agent on my phone to get an appointment. When the agent, Chrystal, answered the excellent service continued. Chrystal very quickly answered my questions and scheduled an appointment for me to sign up for Medicare. (when did I get this old?! I digress). After only 20 minutes I've left with the appointment and I have written this review. Well done to Officer Taylor & Chrystal. read more

Got through after being on hold for an hour. Social Security agent that answered the phone hung up on me while I gave the phone to my wife to speak to her. Rude agent who couldn't be kind enough to speak to my ailing wife. HOW SAD! Your office needs to have competent and sincere employees who have consideration for sickly older people. Sincerely, Solomon Pinczewski read more

I'm writing to express my frustration with the unacceptable service I received during a recent phone call to your office. I repeatedly explained that I was unable to apply for a new Social Security card online due to a technical error. Despite making this clear multiple times, the representative ignored what I said and kept telling me to apply online or use "O Snap," which has nothing to do with Social Security. Her dismissive tone and unwillingness to listen were unprofessional and frustrating. It was only after I firmly requested an in-person appointment that she finally offered me a time--and I was never even notified that the appointment had been scheduled. This level of incompetence and disregard for what I clearly communicated is unacceptable. Experiences like this make people not want to call your office at all. I expect your staff to be trained to listen to callers, provide accurate information, and treat people respectfully. Very disappointing. read more

Helpful phone agents to navigate a confusing system. Grateful to the fellow who answered my questions even though I did not get the answers I wanted. read more

Magana the worker there is very Unprofessional. Magana was unethical and making comments that were degrading. read more

Security guard at SSA was outstanding I am with autism alone age 57 he took time to be very helpful to me and all how came in the door wonderful job give him a raise Taylor read more

This office moves quicker than other SS offices, but sometimes they stink at telling you all the paperwork you need to bring for something. We had to go back to our house THREE times to get more paperwork they forgot to tell us about the first 2 times...same employee helping us every time. But this place is like the DMV...they all suck, you just have to prepare to spend an entire day here and find the one that sucks the least. read more

Social Security - Public Services & Government Near Me - San Marcos, California

Social Security has closed a number of offices in the San Diego county so no matter which branch you go to it will be crowded. I went an hour before closing time which seemed to work better. I was out within the hour. The lady who helped with my case was very helpful and great to work with. read more

long lines in waiting call them on hold world record 2.45 min hung up no win . such crappy service work your entire Iife to deal with this crap government read more

Everyone was super nice and so quick ! I didn't know you could do walk ins as well! I needed a new SSC and got it within 3 days !

I came in today for a name change because I got married this year. Waited in line with no appointment for maybe 15 mins. You do NOT need an appointment for a name change FYI. I was unsure beforehand. The security guard and staff were very friendly and super helpful. Got in and out with no issues in probably 30 mins. Highly recommend this location! read more

This is what you get when you call SSI main number. I was in the queue since 3:20 until 5 not even knowing that the office closed at 4 pm. read more

See all

1000 negative stars for bullshit. This place is your typical "government office" that's petty with stupid rules. I did not receive my direct deposit, have no idea why. I call main office it is shut down, says make appointment with field office. I call first appt 2 months away. I can't go without money that long. I go to office, stopped at door. CAnt come in without appointment. I say 2 months, but I'm given a secret phone number to call I make appt for 3 weeks away. I have no money for food, gas, bills but wait 3 weeks. When I go, 15 minutes after I get there I need to go to car for asthma inhaler. I come back wait 2 hours. I ask the person if they missed me and I guess they called me when I went out to my car. This is so stupid that they couldn't wait. Five minutes for me to get back in. They just skipped me.. he said we I may get to you today. This I so stupid aq Yeah. I finally got called to the window and my business took 3 minutes, just gave them new bank info. Why couldn't they have done that over the phone? Typical government bullshit almost as bad as the DMV. read more

I went to submit paperwork for applying for Medicare.Got to the office 840 am. They open at 9. Short line and they even opened early. Very friendly staff, clean facility and efficient experience. I dealt with Javier who was kind and helpful. Out in 20 minutes. read more

I almost suffered a heart attack. The security guard was absolutely excellent. Go on a Tuesday Wednesday or Thursday and you will get through pretty quickly. read more

Jackasses are paying a month behind but it someone dies they immediately stop paying! Not legal!!!!!

Definitely very helpful and courteous. Fulfilled my requests wonderfully. I find online procedures very difficult. I called mid-morning the last week of the month. read more

Eric and Mr Lawry were amazing! Both were extremely helpful and welcoming and helped me on the spot instead of making me come back with an appointment. Much appreciated. read more

Would be nice and very convenient if it was open onSaturdays. It is difficult for anyone in a regular job to be able to get off on time to arrive before they close the office. read more

Arrived shortly before opening, line wasn't too bad, employees were helpful and polite - until I actually saw a representative. Gave them my paperwork; one piece of my paperwork was rather confusing (due to my situation). Asked a question after receiving concerning info, their behavior was unprofessional, rude, and condescending; asked again, behavior became worse, they continued raising their voice rather loudly, and they dismissed me saying they were done & too busy. Found out, via email, the next day, everything went through/was approved, so figured this employee did not know what to do, didn't want to ask for help, and proceeded to have a meltdown and take it out on me. Hoping employees are closely monitored, as there was NO EXCUSE for that behavior, and should be better trained. read more

Go here if you want to get things done quickly. This location has a good amount of open windows for customers. When you arrive, you need to check in on the kiosk by the door. After, there is a waiting room until they call your number. The waiting room is decent not updated but it's ok. I waited about 2min before they called me. The lady that helped me was super nice. I was in and out of there in less then 15min. read more

Visited 11/14/2018 This place has its ups and downs. The lines start a good hour before the even open. If you don't like lines "Get An Appointment First" The security officer will take you in first with an appointment. Just Saying. read more

Social Security - This is it. - Public Services & Government Near Me - San Marcos, California

See all

I want everyone one to know that Eric Taylor who greets you at the front door is amazing!!!!!! He saved me 2 hours of sitting and waiting. He's very well informed, pleasure to speak with. Told him, I'll see you in 5 years when I'm ready to retire . He doesn't get paid enough as far as I'm concerned. Well don't know what he gets paid but give that man a raise. read more

Don't let all the negative reviews fool you this place is better than the downtown ss location! They need to give their security guard a raise! He was so friendly and helpful... just running the place with a smile and positive attitude. The clerk I had was very efficient and got me out of there quickly. If you do a little research about what documents you need before coming here it makes things go much smoother. As of 13OCT22 they are not taking appointments just walk-ins I called their number and I was told don't go Monday or Friday and try to go in the middle of the day instead of early or very late and they will get to you quickly. I waited less than 15 mins. So glad I was able to use this convenient location instead of the much busier one in San Diego. read more

Was hung up on two times in a row after waiting on hold both times. Never even got to connect with a live person.

Great service! We were almost shocked to be called to the counter within 10 minutes of our appointment.

The facility overall is really good, clean and organized, not much waiting either. The officers there are knowledgable, and know the situations and how to do them. They are cooperative and professional. However, they could enjoy their work a little bit more, I understand sometimes there are headaches and sometimes it's boring. Anyway, thank you so much for your service. read more

I came here to volunteer my time for a refugee who speaks no English. This was my second visit. They told us to get abc done and come back. We did that. MRS. PAIT was not only rude, gave attitude and flat out disrespectful. She was also racist to the immigrant I brought over. She wasted our time and is a clock puncher. I don't understand why people have to be so rude to people. Do your job and stop discriminating against people who don't look like you. read more

Thank you so much to SSN office San Marcos. You guys are amazing. I would like to thank Mrs Figueroa. She had given her full attention to the matter and was able to resolve the issue fast. Thank you so much Mrs Figueroa for doing your job so efficiently. Thank you so much SSN office San Marcos for having Gems like Mrs Figueroa! read more

The staff was very helpful and made it a pleasant experience despite the wait. The man that helped me was very kind. It was pretty clean and organized too. If I need to go to the social security office again, I will be going back to this location. read more

Friendly staff and quick to get things done! What else can you ask for? Nothing like the DMV aside from the set up. I was in and out of there in less than 45 minutes! read more

Wait time was decent and the security guard in front was friendly and helpful, especially since he had to deal with an impatient person in the waiting area. The reason why I'm not giving more stars is because the lady who helped my husband and I seemed like she was in a bad mood. My husband was explaining the reason for our visit, which was to change my name since we got married, and she abruptly interrupted asking if I could just speak for myself. Her tone caught us both off guard. Maybe she had a rough day. I know SS offices deal with a take of people, but that was my experience. read more

Ms. Bell provided my family with exceptionally competent, efficient and empathetic service while navigating retirement and other Social Security Services. Thank you, Ms Bell for caring enough to resolve issues while moving the conversation along to serve as many as possible! Kudos! Great job! Thank you! read more

Came here today for help my mom replace her card since her purse was stolen. Before going here we went to the dmv so she can get an ID also so with the paper she got we took it here thinking it would help. But the fat F**k in window 3 didnt even wanna help after I told him what happened to her. All he said was I need an ID or residency card to get her card. And that she status wasnt updated. That he couldn't help. . 6 month before my mom renewed her resistancy card so idk how it wasnt up to date . N he just push us out not trying at . Lazy ass read more

I found this Social Security Office to be pretty darn pleasant (wait, did I just say that??). I had never been here before and had come to change the birth date registered under my SSN.. apparently it had been recorded incorrectly when I was born and was JUST now caught when I attempted to file taxes. Luckily I had a day off to do what I needed to do because their hours are ridiculously limited. I arrived and had my purse checked, took a number and a seat. I was between some woman mumbling to herself under her breath about breadsticks and marbles and a jolly older man who didn't know where he was but was escorted by whom I assumed to be a family member; it was a very entertaining wait! All jokes aside, my ticket said my estimated wait time was 25 minutes and it turned out to be only 15 or 20. The woman listened to my issue, looked at the documentation I had with me and tapped on her keyboard for about 10 minutes. She confirmed my problem had been solved and would take effect in the next few business days. All had gone smoothly, except when I called Social Security about a week later to see why my taxes were still being rejected, I was informed it actually takes about 3 weeks for the IRS to be informed of any changes and to refresh. Other than that, I won't hesitate to return soon to change to my new last name :-) read more

They are not even open...closed for COVID. Would have been nice to know before taking a day off work and driving here. All services need to be done remotely...via fax. read more

I have mixed feelings re: SSA. I came to change my name and was told to come early before they opened. I came on a Thursday and I arrived at 915am. (Opens at 9am) The parking lot was already full and I had to park along the street. Luckily there was parking; otherwise had I came in another 15 mins there would be none and I would have walked several blocks. As I walked up, there was no line outside and the security guard told me to come in. There was a line but only with about 3 people ahead of me. There was a lady who was manning the automated computer system that checks you in with a number. Then you take a seat. It's a little awkward when you are in line waiting for a number because there are rows of chairs facing you and about 30 people looking straight at you. So I found a seat and about 15 mins later, my number was called. COOL, I thought, this is pretty fast! Little did I know, the lady was to "check me in" and asked about the reason for my visit. When I told the lady that I had just gotten married and I was legally changing my name, she checked my marriage certificate and application and said "Ok, this is all you need. Please have a seat. The wait at this point is about 20 mins." ummm OK... I felt I was tricked! 2 mins later I was again sitting in the waiting room. It wasn't until an hour later when I was finally called. When I approached the gentleman, I provided my application and my marriage license. 5 mins later, I was done... Seriously?! All that wait for a total of 7 mins face time??? There must be a faster way... Anyways, friendly service and clean facilities. I felt a little claustrophobic waiting since it was a little warm in the wait room and the seats were just too close together. Unfortunately, you cannot schedule an appointment at the SS office and you are forced to wait. Note: For a name change, all you need is the filled out application and a certified copy of your marriage certificate. You can now apply for a new DL as this information is now available for electronic lookup. It's best to schedule an appointment for the DMV though. read more

Social Security is open despite the government shut down. They opened to a line of about waiting in the rain at 8:45 The security guard was extremely competent and efficient interviewing each person and directing them to the proper location. I was out in about a half an hour the staff was extremely competent and efficient. I have dreaded going but found this to be a very productive visit. read more