John Donlan walked me through the mortgage process and continually updated me on the best rates…read moreavailable and the proper amount to put down on my property. I was so impressed with the work of John and his team that I refinanced with them several years later when there was a sizable drop in interest rates. I can't recommend Gold Coast Mortgage highly enough. This is the very best mortgage company on the North Shore. Thank you John and team.

I had a fantastic experience with Jessica and Matt. We had a lot of challenges in our situation and…read morethey always powered through it no matter how difficult. I was treated like family and I couldn't be more grateful for everything they have done for me. Every question I had was answered to full extent and every phone call or email was answered promptly. I can't thank Gold Coast mortgage enough for helping me find my dream home! I absolutely recommend thank you for valuing my situation as if it was your own!

Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

Was a 5, until they sold my loan. Mortgage Network was wonderful and made everything smooth and…read moreeasy. The closing was a breeze. But now this. They sold it to a 1 star, shady loan servicer with terrifyingly horrible reviews, no accreditation at all, not even the Better Business Bureau. I had no idea this was even possible, and now I am stuck with a loan through a company that will likely harass me, mess up my escrow and mess up my payments. I would go to a bank directly next time. This has really disturbed me.

Deborah Lynn Bodnar was AWESOME. I frequently have heard horror stories about the home buying…read moreprocess, BUT Deb made everything so easy for us. Zero stress. We went into this process as first time home buyers and didn't really know what to expect. Deb walked us through everything and answered any and all questions we had extremely fast - not once did we feel nervous or confused. She asked for the necessary paperwork and did the rest. She honestly made us feel like VIPs. Everything was done quickly and accurately which ultimately led us to the home of our dreams. I cannot say enough good things about Deb, and I will be recommending her to anyone I know that is looking to buy a house.

Not one issue. They are always polite and very helpful with what ever asked, fast to. It works for…read moreme no complaints here!

I am so beyond frustrated with Salem Five. For years I have tried to support local banks, despite…read moremy interest rates being lower and some quirks when dealing with customer service. Salem Five has soured my taste so bad that I will be banking with the big, evil corporations from here on out. I pulled all of the money out of my CD in April - Salem Five kept renewing me at a .02% interest rate CD, and only giving me a 48 hour grace period before locking my money in for another 6 months. At this time, I pulled all money out of my Salem Five accounts and requested that no transactions be allowed to overdraft my account. For months I have had a subscription overdrafting the account. I have called and spoken with customer service reps multiple times, only to be given excuses. The last time this occurred, I IMMEDIATELY transferred in money to cover the charge...but nope - still a 35$ NSF fee. What a joke.

What defines a bank now-a-days is not the large marble halls or the high vaulted ceilings. It is…read morethe customer service agents who work in these strip mall shells which are really stores. I have been to this location for a variety of needs. Every time I have, I have found someone who is more than willing and very helpful to my situation. I would really like to go on and on about how great of a bank this is yet this is just a branch of a LARGE bank. In fact, TD Banknorth is an industry. They are a big business running the shops out of stores like stores selling banking. Yet I like the people who are at this location. They are very helpful. What do I like about TD Banknorth as a business. The website interface is reasonably straight forward. The times I have sent in a question about my account I get a response in short time. And it is most often helpful. If you are new to the area and need a BIG bank, try these folks versus those others such as BOA.

The tellers at TD Bank are consistently slow, unhelpful, and often rude. Basic transactions take…read morefar longer than they should, and customer service is lacking.

In a jam because our initial mortgage broker fell asleep so Tony was recommended to us. I was…read moreadversely affected by an erroneous derogatory report from a creditor and my credit dropped 100 points and we didn't have a lot for a down payment. What seemed simple got complicated. Tony was honest with assessment of our matter, he was clear in his instruction throughout the lending process, his team including Meagan are fantastic, and they literally worked late into the night and on weekends to get our deal done on time. He got us a great rate and delivered EVERYTHING he said he would. Tony is a rising star and the best I've ever worked with, OUTSTANDING

I've worked with Tony many times in the past and he's always been a fantastic resource to me and my…read moreteam. Anytime I need to call him, day or night, I know he'll be there. He has always been diligent and committed to his work so I know my buyers will be in good hands. I'd recommend him to any client.

This bank is hot dog shit…read more I would not support a bank with such a toxic track record.  Predatory policies, and awful to its employees. They acquired my through acquisition of Century bank.  Proceeded to not inform me and wrongfully destroy my credit.  Refused to undo their mistake citing internal policy I was mostly disturbed when on a recorded chat line your customer service agent told me "Its your responsibility to pay your loan and it doesn't matter if we told you or not" This is an example of the toxic culture that exists at Eastern.  These predatory rules were designed and put in place by the executives.  If they put as much effort into helping your customers as you did into ruining their day you would be a terrific financial services partner. I managed to make on time payments for 7 years and have excellent credit.  A few months of having Eastern bank in my life turned my credit score upside down.

5 stars goes to Hannah L. She is the best!! always has such a great attitude & is so helpful…read more Eastern bank is not even my bank, but if i'm in the area and need bank services I come here just for Hannah!!!

Awful. Our mortgage papers were full of errors. Our contact (David Bolton) lied about the time…read moreframe he would accomplish the mortgage in. He often hit reply, rather than "reply all" making communication and keeping everyone in the loop difficult, and adding delays. Delayed our tight deadline by starting to drafting a 7 year ARM for us (that we never asked for. We wanted a 30 year). Often would take days to respond. "Overnighted" us packages that took four days to get there. Lied about what time he got documents. Cost us an 1/8th of a percentage point because of delays and speed bumps in communications, and nearly cost us our deposit because of dishonestly relating the time frame he needed to get things together. Was generally a stressful situation. Would not use again. Got locked into using them by our real estate agent (another story of its own). Would not deal with again. Fun reading here, if you're interested: http://www.boston.com/business/news/2013/10/09/state-officials-order-mortgage-master-inc-pay-administrative-fine/WyJgSfSWAKMVtob4JeiT0M/story.html

Definitely can't speak highly enough of Ryan Wallis. Being a first time home buyer I did not know…read morethe first thing about a mortgage or what I could truly afford per month. From beginning to end (even going as far as showing up for our loan closing) Ryan was a true professional. I have a great rate and am living in my dream house. Thank you to Ryan and the entire Mortgage Master team!