Our first install was poor and frustrating even before the tech left. That happens and the mark of a good company is how they deal with it. Nextlink has 24 hour on call techs, so I was able to speak to someone who was helpful and informative. They couldn't fix remotely so the set up a service call for a Tuesday. However, on Monday, they sent Triste out. He has expert level customer service. He diagnosed the problems, explained it in layman's terms, then fixed it. He went behind the original technician and fixed sloppy finish and asthenic work as well. I appreciated his attitude of needing to make things right and providing excellent CS. So I'll be happy with Nextlink if this is how they respond to issues. read more

The service provided is fixed wireless internet, meaning that you will require a radio receiver/transmitter mounted on your roof, providing line-of-sight communications with a tower. Understand, storms with rain and heavy winds will disrupt your service and may even move your dish out of alignment with the tower. This service is expensive for the download speed, does not provide anywhere near the advertised download speed for the package you pay for, and suffers frequent outages. Customer service reps will tell you everything is working on their end, in spite of the fact that you've been experiencing repeated outages and will do nothing for you unless you agree to a $75 service fee to troubleshoot your outages on site. The ONLY reason this company still has my business is because I live in a rural area and have few options other than satellite. read more

I have been working from home so reliable internet has been very important to me. However, Nextlink is my only option, so I am just losing my internet every day for a few hours. Then to have the service line tell me they are working on it. I went for a week without internet because they could not send someone out, while I was working from home. They act like you are priority, but that is an act. They never follow through with what they promise. Then, when a service guy finally did come out he tried to sell us a higher speed because of using multiple things at once such as gaming, watching television, and being on the computer. Well, its usually only me at home during the day on my computer so that argument is pretty invalid. Then, he said we were getting higher speeds than we were supposed to. Not true. Did the speed test and that was proven to be BS. So, stay far far far far far far away from this company I you can. The employees and their internet are unreliable. read more

I had Century Link for years and hated it every step of the way. Switched to Nextlink and got 15x the speed. Needless to say I enjoyes that. But I am a gamer, with that I cannot play because I am constantly getting kicked out of online services because of the internet. I called tech support and the man told me I had to pay extra for another device to get the internet working. Not going to happen. I already paid for the stupid internet, I should'nt have to pay more on top of what I already did. Then he tells me that I can not get access to the router settings because he does'nt want any internet interference on it. Which it alreay has. If I could switch to a diferent service I would in a heart beat. What is the point of having fast internet if you cant stay in any games or public lobbies? read more

Here I am on day 9 of either slow or no internet. Two technician visits, two equipment changes and it's getting worse. I've called in numerous times with little to no response. I never had many problems until Nextlink bought out AIS. Who can survive today without internet for 9 days? Really hard to work from home without it. HELP!!!! read more

I've been with nextlink for over 3 years. In the beginning they were amazingly fast. Now, the minute peak time hits, (and actually before) you can't stream anything. I don't think their equipment can handle the amount of customers they now have using it, therefore we, the paying customer, suffer. When I contacted them (for the 20th time this year) it's a circus act of, try this, and try this. After hours on the phone, and nothing works, I actually had a tech ask me, "well what do you want me to do?" Apparently that was all he knew. And he was rude about it. All year I have had the same problem. I also had a tech tell me that because of the added customers, I needed to upgrade to a bigger package. Really? I'm so frustrated. After the first of the year, I am dropping this company. read more

If I could I would give 0 stars. Customer service is horrible. They say to email them . How in the hell am I to email without internet. They won't answer the phone either. I sent 4 emails concerning my problem. I got no response. I left a message with the corporate office nothibg. They install the dish took my money 3 days and I still have no inyetnet. They are a scam read more

Nextlink customer service is absolutely awful. I have been a customer of theirs for about 2 years. When they initially installed the equipment we were getting great speeds. Recently they have been awful, so I make a phone call to customer service. They tell us we are experiencing packet loss and they are swapping us towers (remotely). (Our internet worked at this time before the phone call) They tried "swapping towers" and completely knocked our internet out and now it doesn't work at all. They have yet to give me a time, date, or reason as to why this happened. I have spent two full days on the phone asking for help without success. Now the best they are saying they can do is put me on the schedule which is two weeks later. I stressed to them the importance of having our Internet work, due to us having wifi baby monitors and we have three children under 5. I absolutely do not recommend this company. They don't care about their customers and are not willing to admit that they caused an issue and are not willing to fix it in a reasonable amount of time. read more

Nextlink was recommended to me. Dealing with them was one of the worst experiences I've ever endured. I have very few choices in north central Texas. But I'd rather go to my grave without INTERNET service than call them again. They endlessly wasted my precious time and tried to bully me. They just insisted on selling me a TRIPOD installation on my roof even though we have a perfectly good antenna tower already in place which would have been an easy install. But I figured out that they get paid on the installation of the tripod. Funny thing, I would have paid the fee just to get them to install on my tower which was easy rather than ruining my new roof with nails and an ugly tripod and guide wires. Also, they tell you they won't come take it down if you change providers. Why? Because the holes in the roof will invariably leak. And they just don't care. They treat their rural customers like garbage. I was willing and able to spend untold dollars just to have a connection but they were just sure they could talk me into their boondoggle of a tripod instead of just doing as asked and sending 2 people to install the poll and dish on an ALREADY stable, cemented into the ground antenna tower which the installer admitted was perfectly stable and bolted to roof soffit. The last straw was the lie they concocted as cover rather than admit they were only trying to get an extra set fee, they told me to have a weld done to a structurally sound 50 foot tower, as though I'm not a sentient human being. How much will that cost me? Oh, and where will I find someone who can do that for NO REASON out in rural Texas? I don't mind paying for what I want, but I do mind having these hooligans put their hands in my pockets to steal form me and tell me they're just being friendly. I do mind being told I have to buy something I don't need to entertain these tiny minded tyrants who are gatekeepers to internet to poor people in rural north central Texas. These are not nice or honest people. Do not use NEXTLINK. JUST SAY NO TO NEXTLINK read more

I am a business customer (pay extra to get better internet) and had great service from September when we started until around thanksgiving this year. Now, it is pretty much unusable in the evening and poor at best in the daytime hours. Called tech support And they admitted that our tower is "saturated". They did send someone out to try to optimize our set up but it didn't work. I'm sure it will not work until they upgrade their oversold tower. Rise broadband did the very same thing. In any event, if you have another option for internet, I would suggest you choose that alternative. Next link, is simply oversold in the Annetta/Aledo area of Parker County. I would like to say that initially, CS did a good job and was responsive but their is only so much they can do when their towers are saturated. Good luck out there. :) 12/30/18 Next link has redeemed themselves. I asked to speak to a manager and she listened and, more importantly, took action. She scheduled a team to come out (2nd visit) ASAP and they were there next day. A field supervisor came out along with 2 other trucks. Result....great internet. Exactly what I'm Paying for. Fine work Nextlink. read more

I would give this company a negative rating if allowed. They are worse than Frontier or Spectrum. We did have Skywave who sold out to Netlink, probably just for the money, and didn't consider the effect on the customers. We pay $60/month for service that doesn't work. This type of sevice gives Skywave, Scott Hammond and Netlink the worst name in the business. DO NOT USE THEIR SERVICE!!! read more

It is sad to be held hostage by the only provider available when you live in the country. We had Nextlink for over 2 years and had very slow mps that never lived up to the promise of what we were paying for. We decided to stop and try T-Mobile. The speeds on T-Mobile were for faster on downloads. Unfortunately, the ping and uploads were not fast enough. We called Nextlink back and even though the pole is still on our roof we have to repay for the installation charge. And now (even the pole has been there for 2 years) we have to pay an extra $20 monthly charge for having a pole on the roof. But the issue that really, really has me furious is how much we have been paying. Our monthly bill for the last 2 years has been $149.95 for 50mps. They apparently dropped their price quite a while ago to $89.95. So for 2 years we have been paying more than other customers and I was told unless I called and requested the lower price that it was too bad for me. I don't check prices every month for lower prices- I expect a company to have integrity and lower my price to the same as others are paying. They also kept my 150.00 for the next month that was not used for a "30 day notice". read more

An absolute sham of a company. $120 for 15mbs down and 5mbs up is an absolute ripoff. Customer service is not helpful at all and keeps saying "oh upgrade your package." BS! We never get our purchased speeds in the first place! I would rather get Chinese government run internet than this! read more

Customer tech service poor! They are more interested about being right than correcting the issue. Want to blame my router on the problem when using same router 5 minutes later, works perfectly. Manager would not trouble shoot problem and gave same answer without proper diagnosis. Would liked to have company listen to customer. Frustrated!! read more

Nextlink provides fast but unreliable line of sight WiFi internet service. When it is working I get fast speeds 25m download 5 up. Over the past month we have had frequent outages for 24 hours. I've attempted to call but no answer or terminal hold. read more

Pitiful! They came out to pick up their dish. But left the tripod saying they couldn't get it even though they installed it. AND cut the wire to our new dish. Technician didn't say anything and left. Now they are refusing to fix it. read more

absolutely terrible. lately it is down more than it is working!!!!! we are paying for a service that is not provided and they act like they could care less or always blame someone or something else. several times they blame at&t optic cable??????? at this time we do not have any other option. monster broadband is working it's way to us. just wonder if they would be any better. the previous owner,skywave sold out to them. big, big, big mistake!!!!!! apparently he just cared about his pocketbook!!!!! nextlink you need to get it together and provide us the service that we are paying for!!!!!!! read more

We've been without for over a month and they've still continued to charge us. We tried cancelling and they told us someone would be out to check on it. Have paid for 2 months without any internet and still have not been able to get any help. read more

I would give them fewer stars if I could. They bought The company I had been using forthe last five years. They came out to work on my antenna, After six weeks of not having service, they told me it would be $200, they charged me $250 plus tax. Then they started charging me an extra $20 a month for not being on a contract even though already met my contract obligations. When I spoke with the person in the billing office, she confirmed that had a originally been a nextlink client I would not be being charged the extra $20. The reason I haven't signed the contract, is that I am unsure how long we are going to be at the location and they don't have a move out of ourservice area clause in their contract. Their customer service is awful, they don't care about their clients, and they are going to nickel and dime you to death. Most of their service area has other options for the same type of Internet, choose them read more

When you bring 5 guys into a home with just my wife home, and she doesn't feel comfortable with the entire experience it's just bad business. I would not recommend you to anyone based on this. Customer comfort levels should always be taken into account when you are walking into someone's house and then all 5 feel the need to go into the bedroom which is where the equipment was located. read more

After nearly a year of trying to find out why I can't watch Twitch streams at 1080p I got them to admit to throttling. I signed up for a commercial account because I was told by several reps that doing so would let me avoid peak-usage slowdowns and it has for the most part but I'm paying $170 per month for 20up/20down and I can't even watch Overwatch League in 1080p and because thats the resolution the source broadcast is in the down-scaling to 720p makes the details like text and the match timer impossible to read. When I first got the service with a residential account I was able to watch 1080 streams and higher for hours with no buffering, I had 3 going at the same time on different devices and they all worked perfectly for months. The star is for the outstanding customer service I've gotten when I had some speed issues and the tech that installed, they were all fantastic but throttling is a deal breaker and especially when I am paying so much extra to avoid it, or so I thought. read more

Service going from mediocre to plain awful. Read the reviews on their Facebook page before getting service. The only thing they excel at is collecting money from your bank account on time. Inconsistent service, long wait times to get service, no shows when they say they're going to fix anything. read more

I have had a business account since the beginning of 2018 and have been paying the price for the 35 plan. When Nextlink came for my installation they informed me that the could only offer me the 25 plan and that the tower would be immediately upgraded to meet my requirements. Now 7 months later still no update to the 35 plan but I am still being charged the 35 plan rate. My business representative (Mark McDonald) did not return messages or phone calls NEVER. Multiple data loss i.e. internet not working and multiple troubleshooting attempts while spending hours on the phone with the IT staff. They even came to my house on two different occasions and could not resolve. Don't waste your money and time especially if you have a business that relies on internet capability like mine does. I gave up and went with someone else. read more

Sad to say but this company has gone down hill! However if you do have an issue do not waste time with anyone just ask for Jessica Martinez!!!! She will actually get stuff done!!! They could use 100 more employees like her!!! read more

Warning Texas customers STAY AWAY! This is a HORRIBLE company!!! with absolutely no customer service!!!! They will not do the "right thing" First, the installer showed up alone to install the equipment. my husband had to "help" him which included my husband having to pull wires in the attic and he was even asked to go on the roof himself. After an almost 4 hr install time, we were insured that all the speeds were great(we paid for the highest upload and download speeds), as we are just moving we did not have our personal computer equipment to test the speeds and took his word for it. The next morning we brought over our laptops and began trying to use the internet. we were able to browse from the room that had the router in, it but were not able to watch videos, as they just kept buffering. Two rooms from the router, we were able to get virtually no signal at all. We called and spoke to the tech team who informed us that they could see through their testing that the signal was almost non-existent in my sons room two doors down from where we had the router located and their solution was that we could purchase or rent some extenders from them so that we could get signal through the entire home. The home is only a 2700 sq ft farmhouse... we should not need extenders. We informed them that we would like to cancel the service because we both work from home and require dependable internet. We were then informed that even though the service did not work, and had been "installed" less than 24 hrs that we would not be receiving a refund for the cost of installation which was $100... we spoke to several people in the billing and customer service departments to no resolution. After spending nearly 4 hrs testing and on the phone with Nextlink employees I was told that a manager would call me back to discuss further. I received no return call so after almost 24 hrs I called back and spoke to Kaitlyn a Lead Rep in billing. I explained the whole situation again to her including the part where my husband had to help the installer. She said she would reach out to dispatch to confirm this and be getting back to me. She called back about 15 minutes later and stated that Brian Bug, the installer, denied that my husband had helped him at all and said that he had completed the entire installation alone. This is a total lie. I guess Brian forgot that we also had other workers at the house while he was there and they can confirm my husband's account of the story... now we are waiting for another manager "Charles" to call us back... total waste of everyone's time. How can you charge for an installation if the service does not even work???? Don't make the same mistake we did!!! Avoid this company like the plague! Horrible customer service! Will basically call you a liar and steal your money!!!! read more

I pay for 25 mbps service, but am getting 6.62 down and 2.94 up. I have been holding on the phone for an hour waiting to talk to someone about my sorry service, still no answer. I will be cancelling my terrible service. Beware, starts off fair then quickly goes down hill fast. If I could give a zero or less rating, I would. Anyone considering service with Next Link should read all the reviews. Tom Bishop Decatur, Texas 12/27 2018 10:45 read more

We recently moved and signed up for the Megalink50 (50mbps speed) service. In the evenings when we are able to watch TV, we consistently stream 1-5 mbps. Shows are constantly stopped every few minutes because the download is so slow. For $150/mo we are not getting what we paid for. I called tech support who could not give me an answer why or a solution and said he would escalate the concern upstream and someone would call me back which nobody did. Not too happy. read more

Crap service in Weatherford Tx. Can't get anything over 30 mb... during the day it is super slow. Garbage service. Terrible customer service. read more

$180 dollars a month for 50mbs?? I'd be ecstatic if I actually got that. The internet goes down more than it's up, they are robbing us of our money. They are well aware that there is no other service out here and they take advantage of that by charging you out the a**. read more

If I could give zero or negative stars, I would. First, I had to wait over THREE WEEKS for installation. I work out of my home, and had to explain to my employer why I had to work off a mobile hot spot for that time, with substandard speed. When I signed up, I was told I was in a great position and would have excellent 25mbps service. When the installer came, and after a period of time, I was informed that I needed a "Rocket" booster dish, which of course costs extra. Then after another period of time was informed that they can't install anything because the signal is too weak after all. Run. As fast as you can. read more

We got Nextlink after having had Hughesnet, which was the most awful internet provider ever. We got the most expensive plan and it worked great in the small house we were temporarily living in while we built the house behind it we are in now. We moved into the larger house in November and we cannot seem to get a solution from Nextlink to get the dish moved 100 feet to our new house. Our son ran a cable from house to house and moved the router back here...but I need my dish moved. The small house is going to be torn down. We had techs out twice. We even thought we had a tower set to be built, but then the guy who offered to do it backed out. I used to be on Windstream, through a buried phone line and I miss it. read more

Overpriced and underperforming. Every day is a Russian roulette of intenet. Wake up, check the internet, its out again? Just gonna be another one of those days. I've never had so many problems with a company. I imagine all their customers are in the same situation as me and just have no other options. read more

This is the worst internet provider that you could ever have, we have had 5 or more problems in the past 2 months of either not having wifi entirely or never getting the speeds we pay for which should not be the case considering we are paying almost $100 a month. They turn off their phones constantly, when theirs phones are on it is an automated voice and their emails respond to you with an automated email as well. Do not waste your time with next link it is absolutely terrible. If I could do 0 stars I would. read more

Way expensive for slow service. They will trouble shoot over the phone for forever but won't send anyone out. If they cost $60 a month then maybe so but $116 a month for crazy slow and freezing services is ridiculous. read more

I was so excited about finding Nextlink! Boy was I disappointed! They came out and installed. Working fine until the next day. Then couldn't get internet to work. Technician stopped by about a week later looking for a piece of equipment they had lost when installing at our house. We told him it wasn't working and he said he would let his boss know. Several days later we called Nextlink because we still had no internet. They set up for a technician to come to the house a few days later. The day the appt was scheduled for I got a call from the technician to see if internet was working because he said it had been fixed remotely. I told him I wasn't at home but there was someone there for the appt but she wouldn't understand how to check it to see if it was working or not. He said he would go by there. I got home from work that evening and still not working. I called Nextlink again and was told they would have to escalate it to a different division. A few days later called and they said they were trying to get it fixed remotely. Then received a call on a Saturday and I was out of town (They called our land line and not my cell). I called back on Monday and they said they would send out a technician but couldn't send one for 10 DAYS!! By this time it has been a month with no internet. Then they want to tell me 10 days! They had already drafted my account for 2nd payment - I told them I was done! I wanted to cancel and get a refund. Customer service is HORRIBLE! I definitely do not recommend Nextlink!! read more

Where we live - between the border of Fort Worth and Aledo, is in somewhat of a 'dead zone' for phone and internet service. I called several smaller companies as none of the 'big' ones served our area. When I called NextLink, they told me up front that it was unlikely they could get line of sight to the current tower- but they came out and tried anyway. A day or so later they let us know a new tower less than a mile from our home would be up and running soon. As soon as the tower was active, they called to get our installation completed. At every step, the employees were kind, patient and knowledgeable. Yesterday we had our first 'outage' and after extensive troubleshooting by phone, they said a truck would need to come out. --Note-- I have high school students in my home and almost all their work is via Google Classroom, YouTube, etc. This morning they called and let me know it was back up and working. Based on my experience with NextLink, I know someone went above and beyond so my kids could get their school work done. (That was my major concern). I know this review is long, probably boring and with nary a clever comment. However, I feel people these days will complain about anything and fail to even recognize hard work because they Don't accept that their immediate need isn't all that's going on. read more

The service seemed good at first but then kept losing connection. Called them and said it my equipment after I was told what I had purchased was better than what they provided. I went through with them on the phone and seemed to work again only to go back to losing connection again. Found better provider so went to cancel and had to pay for an extra month because of their 30 day advance notice for cancellation. read more

we have had this service for 7 months. At first it was fine and we were pleased, even recommending the company to neighbors. Over the past 4-5 months the quality of service has plummeted. Poor internet connections, poor customer service, no shows with technicians at our house. Excuses have been all over the spectrum from the tower had been hacked and they were installing better security, they were moving us to another part of the tower, it could be our own equipment, etc. Our service is very sporadic and their customer service is even worse. Right now I am on hold trying to speak to upper management...about 5 minutes and counting and still no one has come on the line. Extremely frustrated! We do not recommend this company. Update 2 hours later: I've never received a call from the customer service supervisor to give me the management name/number, nor have I heard from the "Management". They sent a tech guy out so we will see if things are better. I sure hope so. read more

Do not use Nextlink Internet this is the absolute worst service my family has ever had. They lied to me all day saying they were "working on it" and then I was finally told technicians don't work there on Sundays. After having me call back 3 times to check on the status. Now they won't even come out until after the holidays. Great customer service right? read more

Daniel Araiza and Curtis Nelson were very professional and extremely helpful during the installation of our Nextlink service. Thanks so much! read more