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    AT&T Store

    3.1 (7 reviews)
    Closed 9:00 am - 8:00 pm

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    4 years ago

    We came in and we're helped immediately, great customer service and the guys are fun and quick!

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    Nextlink Internet

    Nextlink Internet

    1.7(179 reviews)
    1.6 mi

    Keoni Cano was our technician. He was very polite and knowledgeable and solved our issue. Nextlink…read moreis a great company.

    Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

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    AT&T Store

    AT&T Store

    1.8(17 reviews)
    4.8 mi
    $$$$

    Just wanted to send a shout out to the Weatherford AT&T store. I have continually tried calling…read moreyour store since Monday.. No answer! We changed from Verizon a couple of months back to try to get away from the exact thing I am now dealing with at AT&T. Don't get me started on the debacle that entailed. Guess the jokes on me! Thanks for nothing.

    Be careful at this store. They will be super friendly and tell you that if you switch over, they'll…read morebeat your old bill. Told me they'd beat my Verizon bill by $70. I'm 4 months in and it's actually $60 more Was asked straight up if I wanted the Up Next anytime plan for my four devices. I said no and double check to make sure they weren't putting it on. I've had to go back and get on the phone four separate times to remove the Up Next plan from each device and they won't refund me for the 2 months. The funny thing is they said it had to go through one to two Bill cycles before it could be removed.. what a great way to make some extra cash The worst part is I did not want to switch my daughter's phones over from Verizon, but they said we have a promotion going on for free iPhone Airs if you switch over. So of course we did. It has now been almost 4 months and we are still being charged the monthly installment for those two "FREE phones" if you try to call corporate, which I have about three or four times, they aren't much help either. Good luck out there but hey, at least that dude got his commissions so I guess so good for him.

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    AT&T Store - mobilephones - Updated May 2026

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