The worst store every time. Appalling customer service. Long wait times even though nobody was in store. Weirdest experience ever where they over killed a will to not work and called the cops. Bizarre. Didn't want to honor our protection plan. Illogically told us that they weren't a corporate store (just an authorized retailer), to leave this AT&T store, call AT&T customer service, have item shipped to us, and then return to this AT&T store. We (my young daughter and I) declined. Then we were told to go to the Benbrook store because they couldn't pull up the necessary account information. We declined and asked them to call that store if they needed help with their own system. They begrudgingly disappeared to the back which oddly became a thing. This was all over a simple screen protector. Im not sure why two boys needed to repetitivly disappear privately to the back together or what they were doing but it wasn't discussing how to put on a screen protector or familiarizing themselves with AT&T policy. After an hour of a screen protector/sticker getting the best of Israel and him telling us to grab a seat and make ourselves comfortable, the cops awkwardly and confusingly showed up. Since we hadn't done anything wrong, the cops were left to awkwardly wait as well for him to eventually give up, return my daughter's phone, refund us, etc. I suppose the more the merrier, but I'm sure cops have better things to do than wait at an AT&T store. I know we did. Is unnecessarily wasting government resources for no reason a thing now? Not sure what they hoped to accomplish with that one. The cops took the situation so seriously that they didn't even bother asking us our names. Yet, these employees open themselves up for huge liability and just make themselves look special. I can't believe AT&T lets this store stay open. Where is the oversite or training? They spoke that a manager named Dillon had already left and they were ready too. Obviously. This location deserves its bad reputation. Avoid this location unless you have a ton of patience and resolve and enjoy lazy, unnecessarily disrespectful, and inept kids who are more interested in socializing and too bothered to actually help customers. Luckily they told us they were closing in 10 minutes and we could go back in the morning. No thanks. And, no we didn't sign up for the internet they were pushing. read more