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Hudson Oaks, TX

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AT&T Store

3.4 (8 reviews)
Closed • 11:00 am - 6:00 pm

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5 years ago

We came in and we're helped immediately, great customer service and the guys are fun and quick!

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Nextlink Internet

Nextlink Internet

1.6(186 reviews)
1.6 mi

I have been a Nextlink customer since 2016 when I moved to Waxahachie, TX. They have been reliable…read moreand prompt to respond when I have called in or dropped them an email to support. Recently I noticed intermittent throughput issues since a large wind storm came through a few months ago. I reached out to them and felt it might be good to have someone come and look at the antenna and confirm it wasn't loose. The technician, via email, told me that they had determined there was a cross signal between me and the tower where my radio connected. They suggested we have a technician come out and replace the radio with a different model using a different technology, which should alleviate the cross chatter that was giving me fits. Despite their busy schedule due to the storms in the area, they were able to accommodate my availability. They determined a technician would arrive between 1:00 and 5:00 pm and sure enough around 1:30 pm, I received a call from Josh, who was 10 or 15 minutes away from me. He arrived around 1:45 p.m. and had a second installer in tow, I believe his name was Corey or Cody, who was in training. Despite the sweltering heat and the height of the roof, about 25 ft, they climbed on up and determined the new radio would be the best option. They told me it would take approximately an hour and that was okay with me, as I was currently using my phone hotspot to prevent any disconnection while I worked remote. Sure enough, within a little over an hour, they knocked on the door, came inside and replaced the POE adapter and started confirming my connection. The throughput exceeded my expectation, as did the professionalism and attention to detail they exhibited. The two installer/technician's action, attitude androfesionalism spoke volumes about the quality of individuals they employ. Good job, Nextlink. Keep up the good work. Signed, a raving fan!

Our fiber optic cable was just under the grass and we accidentally cut it. It took 4 days for them…read moreto fix it. This time, they left it laying on top of the grass and didn't bury it. It is just a matter of time before it gets cut again. Contractors in the area say they have seen several instances where NextLink does not bury their cables.

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AT&T Store - mobilephones - Updated October 2026

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