I went into the store trying to get a Sprint iphone moved to my Verizon account. Tavo and…read moreespecially Zekiel were very friendly and super helpful. It wasn't even their problem, and they completely went the extra mile to resolve it. Good job guys. +1 satisfied customer!

My son used this location to repair a laptop keyboard and was very pleased…read more But I took my tower computer in for repair but they told me they were not familiar with PC repair. They did what they could, but they could not help me. I would recommend these people for other repairs because they told me that they were not that strong with PCs. But they tried hard for me.

Great service and fast I have no complaint here I 100% recommend. My son tablet screen was cracked…read morewhen I took it in and they came out looking new.

Keoni Cano was our technician. He was very polite and knowledgeable and solved our issue. Nextlink…read moreis a great company.

Date of Incident: October 24 - 27, 2025 Location:…read moreWeatherford, TX (Hudson Oaks Office) If I could give Netlink a negative rating, I absolutely would. On Friday, October 24th, 2025, storms rolled through Weatherford, and my parents' internet service went out. My parents are retired, and everything they do depends on their internet connection. We called Netlink immediately. Their phone system said "call volume is higher than normal" and offered a callback option. We selected it -- no one ever called back. We tried again on Saturday. Still no callback. By Monday, I finally reached someone in "IT support." The representative, who introduced himself as Jet, had a very strong Indian accent. I asked where he was located -- he admitted he was outside the U.S. and was not allowed to say where. After researching, I found out that Netlink contracts all their customer service and IT support out to India (Bhopal, Madhya Pradesh) because it's cheaper for them than hiring qualified support here in the United States. In other words, Netlink cares more about saving a dollar than serving their customers. I spent over an hour (1 hr 4 min) on the phone with Jet, and he still couldn't fix my parents' issue. He couldn't even schedule a technician. I eventually called the main 800 number and pressed the "Sales" option just to reach someone local. When I finally reached a rep in Hudson Oaks, I asked for a supervisor in the U.S. -- and was transferred right back to another person in India! I even called 682-257-4414 and spoke to a dispatcher who told me the earliest technician visit was Wednesday afternoon -- nearly five days after the service went down. That's completely unacceptable. I used to be a Netlink customer myself, but I switched to Starlink, and I'm so glad I did. Starlink has been reliable, fast, and their support actually cares about their customers. When storms roll through, Starlink keeps working -- Netlink doesn't. Netlink is the perfect example of a company that has lost touch with its community. They outsource American jobs overseas, provide terrible customer service, and fail to deliver reliable internet when it matters most. Save yourself the headache. Don't get Netlink -- go with Starlink instead. It's well worth the investment. To make matters worse, Netlink is an American company on paper -- headquartered in Madison Heights, Michigan -- but nearly all of their customer service and IT support is outsourced to India, specifically Bhopal, Madhya Pradesh. The U.S. office handles sales and contracts, while the actual tech support and customer service you deal with are based overseas. They do this because it's far cheaper to pay employees in India ($8,000-$15,000 a year) than to pay qualified Americans ($50,000-$65,000 a year). In the end, Netlink chooses to save money instead of investing in reliable U.S.-based service and customer satisfaction. That's why their support is so slow, frustrating, and disconnected from their customers. In comparison, Starlink has been the complete opposite experience. Their service is reliable, consistent, and built for real people, not call-center scripts. When storms roll through, Starlink keeps working -- unlike Netlink, which seems to go down every time the weather changes. Starlink's customer support is responsive, professional, and most importantly, based in the United States, where representatives actually understand your needs and care about resolving problems quickly. It might cost a little more up front, but it's worth every penny for the reliability, speed, and peace of mind. Starlink proves that when a company invests in its customers and its country, everyone wins.

Cassidy was great help to us and so friendly. We really appreciate her working on my phone to…read morerepair it. Highly recommend this place to anyone.

Purchased a replacement phone for my sister and had them transfer all the information over to the…read morenew phone. Then took other sister in to have her chip transferred from one phone to another. Mark and the girls were fantastic. Very courteous, professional and most helpful and understanding to three elderly women! I don't live in Granbury, but one sister does and if I did I would definitely go back to Mark if help were needed. To the owner, congratulations for having great employees and great service. You do Granbury proud!

Stay open your posted hours. It's 4:15pm and advertised open til 5pm. I had a FedEx pkg to drop…read moreoff and was highly disappointed after driving here only to find you closed EARLY. No posted reason on the door

From the owner: Weatherford Cellular and Computer Repair services Weatherford,TX and all surrounding areas. (Fort…read moreWorth, Azle, Springtown, Mineral Wells and more) We specialize in Cell Phone Repair, Computer Repair, Tablet Repair, On-Site Services, Remote Computer Services, Virus Removal, and much more. Most objects have a Free Diagnosis! All repairs are mostly done same day and do come with a warranty.

Chris was great! My Samsung tablet wouldn't charge. Turned out it was the charging port, which…read moreChris promptly repaired. When I asked about the battery, he could have easily told me I needed a new one, but said that it was just the port. His honesty was GREATLY appreciated! Fair prices. Also, nice to have a shop that recognizes there are other brands besides Apple! Won't bother going anywhere else again.

Fixed my BFs phone fast! Definitely recommend! He knows his stuff! I'll be back to get a phone for…read moremy son soon!

Great customer service! Fast, professional, and effective support from Ethan Catlin. Clear…read morecommunication and the issue was resolved quickly. Thank you!

I've been both a customer of On Site as well as recommended them to other businesses. I appreciate…read morehow responsive they've been any time we needed them. I also like the fact that they stay on tope of current technology--like Ai--so i can always bounce questions off the team rather than having to research on my own. If you're going to partner with an MSP, you'll want to take a look at these guys.

Just wanted to send a shout out to the Weatherford AT&T store. I have continually tried calling…read moreyour store since Monday.. No answer! We changed from Verizon a couple of months back to try to get away from the exact thing I am now dealing with at AT&T. Don't get me started on the debacle that entailed. Guess the jokes on me! Thanks for nothing.

Be careful at this store. They will be super friendly and tell you that if you switch over, they'll…read morebeat your old bill. Told me they'd beat my Verizon bill by $70. I'm 4 months in and it's actually $60 more Was asked straight up if I wanted the Up Next anytime plan for my four devices. I said no and double check to make sure they weren't putting it on. I've had to go back and get on the phone four separate times to remove the Up Next plan from each device and they won't refund me for the 2 months. The funny thing is they said it had to go through one to two Bill cycles before it could be removed.. what a great way to make some extra cash The worst part is I did not want to switch my daughter's phones over from Verizon, but they said we have a promotion going on for free iPhone Airs if you switch over. So of course we did. It has now been almost 4 months and we are still being charged the monthly installment for those two "FREE phones" if you try to call corporate, which I have about three or four times, they aren't much help either. Good luck out there but hey, at least that dude got his commissions so I guess so good for him.