Dates of service: August 27, 2025…read more
I had been struggling to find an electrician that was available and that wouldn't give me an estimate without a trip charge to swap out a ceiling fan that died (looking at you Current Electric...) and came across this interestingly named outfit, Bae's Electric. They responded to my request through Yelp quickly and we scheduled something at a set price ($175) for a few days out, between 8 and 930 am. Ryan asked me to text him the address, which I did, to the number that I had received a text message via Yelp.
Fast-forward to the date of service and Ryan called me, very confused, asking if I was the person that wanted a ceiling fan installed. He seemed to have no information about me other than my phone number and the job, but I confirmed this and texted him my address to a different number and he again confirmed the time period.
At 953, nearly a half hour after the window, I texted Ryan at the other number, asking if someone was coming. 20 minutes after that, Les arrived. At 11 am, Ryan texted me to ask "Did he make it out there." I confirmed that Les was here. I want to say that Les was very nice, but this is where things really went downhill. He struggled to find the right breaker for the bedroom where the fan was to be replaced and ultimately had most of the house turned off while he worked. In his defense, the panel is older and not well-labeled. Had he been on time, I could have helped him test which one was the correct one, but given his tardiness, I had meetings to dial into for you. Thankfully I had a hotspot I could use while I worked without internet.
After my meeting, I stopped down to check on Les, standing on my bed, with his shoes still on. To a certain extent, I get it, the bed is large for the room, but that seemed like a poor choice to make, in my opinion. He said he was good and I told him that I was free of meetings for a while if he needed anything from me.
Two hours later he came to see me, sweaty and defeated. He said he could not figure out how to install the fan (an Atomi ceiling fan from Costco, one that our neighbors behind us had installed in 90 minutes from another company) and that Ryan would be calling me. Les left the ceiling fan box on my bed, parts and garbage from the box spread out across my dresser, parts on the floor, and the old ceiling fan in the middle of the dining room. After he left, I noticed that he also left a stain on our driveway.
Ryan called later and apologized for the issue but said he wasn't sure when he could be out. He offered late that evening, but that time didn't work for us so he said unless he had a cancellation, it would be "sometime this weekend." Part of my expected not to hear from him again.
Three days later, on Saturday morning, Ryan texts me to confirm him coming at 11 a.m. I told him that he hadn't provided a time but 11 was fine. He then asked to change it to Sunday between 10 and 11. I told him that I could just find someone else to do this work and he responded that "today was fine, it sounded like you had something going on." At this point it felt like I was in an SNL skit and I reiterated that this had been a terrible experience and I would find someone else, between the mess and the stain in our driveway. Ryan replied, "That's fine."
Update: Ryan came back and did the install at no cost. He also offered us a GFCI outlet with USB ports, but it wasn't something we necessarily needed but we thanked him for the offer. I did appreciate him trying to make the experience better and have revised my review accordingly.
